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LIMOSS API Gateway Support

LIMOSS API Gateway Support

Users of LIMOSS API Gateway can access support via LIMOSS Service Desk or by self-service support.

LIMOSS SERVICE DESK 

For support with any LIMOSS SSO, LIMOSS SDE or LIMOSS API Gateway query:  

LIMOSS Service Desk is open 8am-6pm Mon-Fri excluding English Bank Holidays. Please allow 3-5 working days for a response. 

SELF-SERVICE SUPPORT 

Self-service support is available 24/7. Any requests will be actioned during working hours only.  

Links marked * require a working LIMOSS SSO Account in the PROD environment. See the Manage User Accounts to check or request an account.

LIMOSS SSO REGISTRATION 

Organisation Registration: Organisations wishing to register for LIMOSS API Gateway must register for LIMOSS SSO, if not already registered.  

Full support for LIMOSS SSO is available on the LIMOSS SSO Support page [LINK: SSO Support Page].

SUBSCRIBE to an API 

PUBLISH an API 

  • Publish an API*: Publish an API in any LIMOSS SSO Environment.
  • Contact the LIMOSS Service Desk [Link to top of page. SD section] for guidance and advice. 

SUPPORT with APIs  

  • Triage an API incident/defect with LIMOSS API Gateway Triage guide.

MANAGE User Accounts 

Check an SSO account  

A LIMOSS SSO user account is required in the PROD environment to access the self-service portals. At least one LIMOSS SSO user account is required in each environment to call an API. 

Check if a LIMOSS SSO account is working by visiting the LIMOSS SSO Welcome Page for the relevant environment. If you see the “Welcome to LIMOSS SSO” message, the LIMOSS SSO account is working correctly in that environment. 

Create, Edit, Remove User Accounts 

Accounts can only be managed by an Authorised Contact in each environment. If you are unsure who your Authorised Contact is, complete the user registration form.  

If you are an Authorised Contact for your organisation, use the LIMOSS SSO Devolved Admin Portal (DAP) to manage your organisation’s user accounts in real-time. DAP is available in each of the three LIMOSS SSO Environments. See DAP User Guide for further details.

For support using DAP, please contact LIMOSS Service Desk.

Service Status 

Service Status messages are shared with all Authorised Contacts and displayed on the following webpages: 

API Health Checks 

Access the API Portal in each environment to see real-time health checks for all published APIs. A LIMOSS SSO account in the relevant environment is required to access these portals:  

Please note: [Legal Note]  

LIMOSS is not responsible for external links. All documentation is being reviewed to ensure consistency with other LIMOSS products and is subject to change. Commercial agreements refer to LIMOSS API Gateway – along with LIMOSS SSO and LIMOSS SDE – under the term “Common Services”.

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