GEMINI

GEMINI is a digital platform and settlement service. It is designed to streamline the management of claims experts across the London Insurance Market.

GEMINI provides a centralised solution for handling the registration, due diligence, appointment, invoice authorisation, and payment of claims expert fees. By integrating with Market Writeback systems and Billing Vendors, GEMINI automates and simplifies processes, improving efficiency, transparency, and governance for carriers, and claims experts.

There are currently 39 Live Carriers using GEMINI.

To access the GEMINI User guides and FAQ’s for Carriers and Experts, please click here.

GEMINI Benefits

For Carriers:

• Enhanced Supply Chain Management: Improved oversight of expert usage, performance, and claims costs.
• Active Expert Directory: Searchable by location, service, and class of business.
• Operational Savings: Significant cost reductions for processing expert fees.
• Custom Panel Management: Create and manage your expert panels with private contract management areas.
• Appointment Tracking: Capture and monitor expert appointments.
• Billing Vendor Integration: Automates the authorisation, settlement, and payment of expert invoices through integration with Billing Vendors.
• Writeback Integration: GEMINI is currently integrated with ClaimCenter, DOCOsoft, and Charles Taylor (TRAX).
• Reporting and Analytics: Access detailed insights on performance and cost metrics.

For Experts:

• Market Visibility: Accessible to all registered market participants.
• Profile Self-Management: Update expertise, territories, and supporting documentation directly.
• Centralised Operations: Confirm appointments, upload invoices, and track payments within one system.
• Streamlined Payments: Fast, reliable settlement of fees with no additional charges.
• Invoice Tracking: Real-time status updates and validation.
• Billing Integration: Directly routes invoices to carrier systems for faster processing and payment.
• Reporting and Analytics: Insights into performance and invoicing.

For Brokers:

• Simplified Processes: Step out of the invoice process entirely.

Onboarding Steps

For Carriers:

1. Contact the LIMOSS Service Desk to initiate onboarding to LIMOSS SSO & GEMINI.
2. LIMOSS will issue a Market User Agreement (MUA) for signature.
3. Upon receiving the signed MUA, onboarding will be completed.
4. Ecliptic will arrange an onboarding session with the Carrier.

For Experts:

1. Contact the Ecliptic Service Desk to raise a service request.
2. Ecliptic will seek approval from your nominated Carrier.
3. Once approved, you will receive login credentials and a temporary password.
4. Upon first login, accept the Terms of Use and update your password to complete onboarding.

Training

You can request individual user training for Carriers and Experts by contacting the Ecliptic Service Desk.

Contact

The Ecliptic Service Desk is the first point of contact for all GEMINI users (Carrier, Expert or Vendor) who wish to raise an application incident or service request relating to the GEMINI service.

The GEMINI Service Desk is available from 8am to 6pm GMT Monday – Friday, excluding UK Bank Holidays.

You can contact the Ecliptic Service Desk via geminihelpdesk@ecliptic.tech or by calling +44 (0) 2045 706038.

If you have any queries you would like to raise with LIMOSS, please contact the LIMOSS Service Desk via servicedesk@limoss.london  or by calling +44 (0) 207 100 5151.

Releases

• Latest release note (January 2025)
• Release note (March 2024)