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Global Events Observer (GEO) FAQ

GEO FAQ

FAQ Overview

Who do I contact if I have any other questions?

For all GEO related questions, contact MIS directly via the contact form on their website.

For any other queries or escalations, please contact servicedesk@limoss.london

Who are MIS and what is GEO?

McKenzie Intelligence Services (MIS) provides immediate post event, multi-sourced data and the military grade intelligence that creates dynamic and three-dimensional loss information.

Using its proprietary Saas, geospatial platform, the Global Events Observer (GEO), MIS systematically tracks and responds to catastrophes. GEO hosts a vastly broad dataset, including satellite and drone imagery, radar, mobile phone, ground, and sensor data. This raw data, it is vetted by trained and experienced former military intelligence analysts to ensure accuracy and then translated into something actionable, which means when clients receive the intelligence, they can rely upon it immediately rather than having to undertake additional work.

MIS empower decision making in real time, vital in the immediate aftermath of a major event, whether from natural catastrophes or manmade conflicts, all involving multi- peril coverage.

If you don’t have access to GEO, then please contact MIS directly via the contact form on their website to request access.

Who’s the service for and what are the benefits?

GEO is available to all Managing Agents, Coverholders, and DCAs. Through GEO, clients have realised the following benefits:

  • Faster more accurate reserving estimates
  • Better internal communication through the use of a single platform
  • Faster, more effective claims processes
  • Reduced loss adjusting costs
  • More accurate and efficient reporting

I’m a Coverholder / DCA / Broker in the Lloyd’s ecosystem. Am I eligible?

Coverholders and DCAs are eligible to receive access to GEO under this agreement if granted by their MA.  Brokers are not eligible to access GEO through this agreement but please MIS directly via the contact form on their website if you are a broker who would like to discuss the benefits of having GEO.

I currently share my portfolio data with MIS, will this continue?

Yes, Managing Agents can share their portfolio data with MIS for an enhanced level of actionable intelligence and reporting through the Insights feature. LIMOSS will be in contact with an MUA, which includes confidentiality terms to cover the ongoing sharing of this data.

I don’t have access to GEO, how do I get it?

Please contact MIS directly, via the contact form on their website, who will provide access to GEO.

What changes will happen on the 1st January 2025 and what do I need to do?

The GEO service will become ‘Elective’, meaning your organisation will need to sign a new MUA. If they have done this, and if you already have access to GEO, then you don’t need to do anything. There will be no changes to your access, your log in details, or your data within it.

From January 1st 2025 all events that meet MIS’s event threshold will be available to Lloyd’s Market Members who have signed up.

Will MIS continue to respond to all events?

Yes, MIS will continue to respond to all CAT Coded and non-CAT Coded events.

From January 1st 2025 all events that meet MIS’s event threshold will be available to Lloyd’s Market Members who have signed up. Information on MIS’s event threshold can be requested by contacting MIS directly via the contact form on their website.

Will I receive communication from LIMOSS on what this means for me?

Yes, LIMOSS has contacted all Managing Agents with an MUA for signature and communications will be provided to all relevant groups through LIMOSS or the LMA.