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LIMOSS SSO Support

LIMOSS SSO Support

Users of LIMOSS SSO can access support via LIMOSS Service Desk or by self-service support.

LIMOSS Service Desk 

For support with any LIMOSS SSOLIMOSS SDE or LIMOSS API Gateway query: 

LIMOSS Service Desk is open 8am-6pm Mon-Fri excluding English Bank Holidays. Please allow 3-5 working days for a response.

Self-service Support 

Self-service support is available 24/7.

Registration

  • Organisation Registration: For new organisations wishing to register for LIMOSS SSO.
  • User Registration: For users in organisations already signed up for LIMOSS SSO who need an individual user account. 

Test your account

LIMOSS SSO Welcome Page: If you see the “Welcome to LIMOSS SSO” message, your LIMOSS SSO account is working correctly.

Reporting a problem or requesting a change 

Existing LIMOSS SSO Users 

The following links are only accessible to users with a working LIMOSS SSO Account. 

What role best describes you?

End Users 

Authorised Contacts

LIMOSS SSO DAP

As an Authorised Contact, you can use the LIMOSS SSO Devolved Admin Portal (DAP) to manage your organisation’s user accounts and LIMOSS SSO settings in real-time. DAP is available in each of the three LIMOSS SSO Environments. See DAP User Guide [link] for further details.

  • DAP PROD (LIVE) Environment – Most Authorised Contacts only need access to the PROD (LIVE) version of DAP where user accounts in the Live environment can be managed.

 For support using DAP, please contact LIMOSS Service Desk.

LIMOSS Service Desk Portal

Authorised Contacts can request help 24/7 via the LIMOSS self-service Portal. Requests actioned during working hours only.

Developers

LIMOSS Service Desk Portal

Developers can request help 24/7 via the LIMOSS self-service Portal. Requests actioned during working hours only.

LIMOSS SSO and SDE

LIMOSS API Gateway

Check an SSO account

Check if a LIMOSS SSO account is working by visiting the LIMOSS SSO Welcome Page for the relevant environment. If you see the “Welcome to LIMOSS SSO” message, the LIMOSS SSO account is working correctly in that environment. 

Service Status

Service Status messages are shared with all Authorised Contacts and displayed on the following webpages:

API Health Checks

Access the API Portal in each environment to see real-time health checks for all published APIs. A LIMOSS SSO account in the relevant environment is required to access these portals:

API Gateway Developer Guides

The following guides are available to support API Developers. If a direct link does not exist to the document, please request it via the LIMOSS Service Desk.

LIMOSS SSO Developer Guides

The following guides are available to support API Developers. If a direct link does not exist to the document, please request it via the LIMOSS Service Desk.

App Portal

View and access Apps available via LIMOSS SSO. A LIMOSS SSO account in the relevant environment is required to access these portals: 

 

Please note 

LIMOSS is not responsible for external links. All documentation is being reviewed to ensure consistency with other LIMOSS products and is subject to change. Commercial agreements refer to LIMOSS SSO – along with LIMOSS SDE and LIMOSS API Gateway – under the term “Common Services”. 

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