Menu

Status of Market Services

KEY
Major Incident
Service Degradation
Normal
Planned Maintenance
Major Incident
Service Degradation
Normal
Planned Maintenance

API Gateway

Advance Notification: LIMOSS DAP, SDE and API Planned Maintenance (PROD) 05/09/2021

Last Updated: 26/08/2021 10:45
Next Update:

26/08/2021 11:00 (UK Time): 

What is this notification about?
This notice is to advise you of planned maintenance in the PROD Environment which will affect LIMOSS SDE, LIMOSS DAP and Hashing/Timestamp APIs

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 5th September 2021 07:00 UK – 23:59 UK, LIMOSS SDE, LIMOSS DAP and Hashing/Timestamp APIs will be unavailable. LIMOSS SSO authentication, LIMOSS API Gateway and access to other services are not expected to be impacted by this outage.

How does this impact me?
The services listed above will be unavailable to all users from 07:00 UK – 23:59 UK

What action must I take?
All Authorised Contacts are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems are advised to wait until the outage has been completed and retry their request.
  3. If any issues are noticed after the maintenance has been completed please contact the LIMOSS Service Desk.

Next update
No further updates will be provided for this outage.

Support
For further information, please contact the LIMOSS Service Desk.

DAP

Advance Notification: LIMOSS DAP, SDE and API Planned Maintenance (PROD) 05/09/2021

Last Updated: 26/08/2021 10:43
Next Update:

What is this notification about?
This notice is to advise you of planned maintenance in the PROD Environment which will affect LIMOSS SDE, LIMOSS DAP and Hashing/Timestamp APIs

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 5th September 2021 07:00 UK – 23:59 UK, LIMOSS SDE, LIMOSS DAP and Hashing/Timestamp APIs will be unavailable. LIMOSS SSO authentication, LIMOSS API Gateway and access to other services are not expected to be impacted by this outage.

How does this impact me?
The services listed above will be unavailable to all users from 07:00 UK – 23:59 UK

What action must I take?
All Authorised Contacts are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems are advised to wait until the outage has been completed and retry their request.
  3. If any issues are noticed after the maintenance has been completed please contact the LIMOSS Service Desk.

Next update
No further updates will be provided for this outage.

Support
For further information, please contact the LIMOSS Service Desk.

DAP

DAP - Service Degradation

Last Updated: 03/08/2021 14:32
Next Update: 17/08/2021 18:00

Issues History

  • Updated: 17/08/2021 13:00

Reminder of Issue:
The user page within DAP displays ten users at a time.  If there are more than ten users within an organisation, a ‘more’ button will appear at bottom of page. Currently if an Authorised Contact clicks the button,  an error message will appear in the top right corner of the page and no additional users are displayed. 

Latest Update as at 17.08.2021

  • The reported P3 incident within the DAP Portal is still outstanding.
  • Our vendor continues to communicate with Microsoft.
  • The Service Desk are aware of the workaround which can be provided  to customers
  • Please contact the LIMOSS Service Desk if you experience issues

Next Update:
When a significant update is received.

  • Updated: 03/08/2021 14:30

We are currently aware of a P3 incident within the DAP portal. (IN00011590)

Issue:
The user page within DAP displays ten users at a time. If there are more than ten users within an organisation, a ‘more’ button will appear at bottom of page. Currently if an Authorised Contact clicks the button, an error message will appear in the top right corner of the page and no additional users are displayed.

All other areas of SSO have been checked and no other faults have been detected.

Who is impacted:
Authorised Contacts only in all 3 environments

Workaround:
Within the search bar, Authorised Contacts can type the domain of the users that they are interested in and hit enter E.g. LIMOSS.London. This will return ALL users within that domain

Next Update:
When a significant update is received.

  • Updated: 17/08/2021 13:00

Update as at 17.08.2021
The reported P3 incident within the DAP Portal is still outstanding.
Our vendor is in communication with Microsoft
Please contact the LIMOSS Service Desk if you experience issues

Next Update:
When a significant update is received.

  • Updated: 18/08/2021 08:25

Update as at 18.08.2021
A fix has been identified for the above issue and is currently being tested.

Next update
Once a deployment date has been agreed

DDM

July Maintenance Release - DDM

Last Updated: 13/07/2021 14:37
Next Update:

What is this notification about?
o    This notice is to advise you of planned maintenance on the DDM Market Service

When is the maintenance scheduled?
o    During the scheduled maintenance window on Saturday 17th July between 08:00 UK and 14:00 UK

How does it impact me?
o    Users will experience issues accessing DDM and the Data Warehouse during the above window

What action must I take?
o    None – This is for information only. A further update will be sent on Monday post the deployment of the release.

DDM

June Maintenance Release - DDM

Last Updated: 11/06/2021 14:18
Next Update: 14/06/2021 10:00

  • What is this notification about?

o    This notice is to advise you of planned maintenance on the DDM Market Service

  • When is the maintenance scheduled?

o    During the scheduled maintenance window on Saturday 12th June between 08:00 UK and 18:00 UK

  • How does it impact me?

o    Users will experience issues accessing DDM and the Data Warehouse during the above window

  • What action must I take?

o    None – This is for information only. A further update will be sent on Monday post the deployment of the release.

DDM

Service Notification - DDM Market Service - Emergency Maintenance

Last Updated: 20/05/2021 16:53
Next Update: 21/05/2021 18:00

  • What is this notification about?
    This notice is to advise you of emergency maintenance required to resolve two outstanding issues.

    • IN00009882 - The fix will automatically revert 177 stuck Bordereaux to Unapproved then these will be manually deleted by CTi as originally intended.
    • INC0924198 - This will re-trigger the ETL so that it runs for the affected DWH entries. The impact of this is that the next DWH data run performed will download all the Bordereaux with the new statuses and this will include all the impacted Bordereaux that have had their status changed from Publishing to Approved.
  • When is the maintenance scheduled?
    During the scheduled maintenance window on Friday 21st May 2021 between 18:00 and 19:00 GMT
  • How does it impact me?
    During the maintenance window, the DDM market service performance will be degraded, and users may experience slow performance
  • What action must I take?
    Please keep the End Users within your Organisation updated
  • Next update
    No further updates

DDM

DDM Performance Issues / Bordereaux in Deleting

Last Updated: 12/05/2021 14:29
Next Update:

Issues History

  • Updated: 19/05/2021 16:00

Update - Service Degradation – DDM

  • Latest update
    • The fix to resolve the Bordereaux in “Deleting” status is currently being reviewed for deployment.
    • The fix will automatically revert 177 stuck Bordereaux to Unapproved then Delete the Bordereaux as originally intended.
    • A further 12 Bordereaux require a custom fix and the service team will liaise directly with the End Users affected.
  • How does it impact me?
    • You will not be able to take any action on Bordereaux with the status - “Deleting”.  Please wait for further communication to be provided on this, once the remediation has been applied.
  • What action must I take?
    • Please keep the End Users within your Organisation updated. We also ask that any performance-related issues are logged via ServiceNow to aid investigations.
  • Next update
    • The next update will be 16:00 on the 20th May 2021

  • Updated: 18/05/2021 13:53

Update - Service Degradation – DDM

  • Latest update
    • The fix to resolve the Bordereaux in “Deleting” status is currently in the final phases of testing.
    • The fix will automatically revert  177 stuck Bordereaux to Unapproved then Delete the Bordereaux as originally intended.
    • A further 12 Bordereaux require a custom fix and the service team will liaise directly with the End Users affected.
  • How does it impact me?
    • You will not be able to take any action on Bordereaux with the status - “Deleting”.  Please wait for further communication to be provided on this, once the remediation has been applied
  • What action must I take?
    • Please keep the End Users within your Organisation updated. We also ask that any performance-related issues are logged via ServiceNow to aid investigations.
  • Next update
    • The next update will be 16:00 on the 19th May 2021

  • Updated: 14/05/2021 16:40

Update - Service Degradation – DDM

  • What is this notification about?
    An emergency maintenance release is due to be implemented tonight at 18:00.        This is to remediate the service degradation issues being experienced in DDM
  • How does it impact me?
    The DDM Market Service will be unavailable whilst the emergency release is deployed between:

    • Start: 1800 14th May 2021   
    • Finish: 1815 14th May 2021
  • What action must I take?
    Please notify the DDM Market service users within your organisation.
  • Next update
    The next update will be 13:00 on the 17th May 2021

  • Updated: 14/05/2021 09:30

Update - Service Degradation – DDM

  • What is this notification about?
    Service degradation is still being experienced on an intermittent basis with the DDM Market Service. A fix is being tested for imminent deployment.
  • How does it impact me?
    Users will experience service degradation when:

    • Navigating DDM
    • Working on a Bordereau, and,
    • Specifically, when trying to delete a Bordereau.
  • What action must I take?
    Please notify the DDM Market service users within your organisation.
  • Next update
    The next update will be 17:00 on the 14th May 2021

  • Updated: 13/05/2021 15:34

Update - Service Degradation – DDM

  • Latest Update
    Service degradation is still being experienced on an intermittent basis with the DDM Market Service. A fix will be deployed at the earliest opportunity once all testing has been completed.
  • How does it impact me
    Users will experience service degradation when:

    • Navigating DDM
    • Working on a Bordereau, and,
    • Specifically, when trying to delete a Bordereau.
  • What action must I take
    Please notify the DDM Market service users within your organisation.
  • Next update
    The next update will be 09:30 on the 14th May 2021

  • Updated: 13/05/2021 14:30

Update - Service Degradation – DDM

  • Latest update
    • Testing of the proposed remediation is progressing well and having the desired effect, no subsequent issues have arisen at this time.The plan is to deploy the fix at the earliest opportunity once all governance checks have been passed.
  • How does it impact me
    • The degradation is still currently present, and you may experience intermittent disruption whilst navigating the system, and working on Borderaux, specifically when trying to delete a Borderaux.
  • What action must I take
    • None at this time
  • Next update
    • A further update will be provided once the solution is ready for deployment.

  • Updated: 12/05/2021 10:15

Update - Service Degradation – DDM

  • Latest update
    • CTi have now identified the root cause of the issue and is being linked back to enhancement from the previous weekend's Release 3.4.0.10.The fix has been produced and testing is currently underway to ensure that it is having the desired effect and that no other issues arise once deployed. If no issues are encountered CTi will plan to deploy the fix later today once it has passed the required governance steps.
  • How does it impact me
    • The degradation is still currently present, and you may experience intermittent disruption whilst navigating the system, and working on Borderaux, specifically when trying to delete a Borderaux.
  • What action must I take
    • None at this time
  • Next update
    • A further update will be provided by 14:00 on the 13th May

  • Updated: 12/05/2021 18:00

Update - Service Degradation – DDM

  • Latest update
    • CTi have now identified a potential fix for the performance issues being experienced. Testing is currently due to commence to ensure that the fix is having the desired effect and that no other issues arise.If no issues are encountered, CTi will plan to deploy the fix tomorrow once it has passed the required governance steps.
  • How does it impact me
    • The degradation is still currently present, and you may experience intermittent disruption whilst working on a Borderaux, along with general navigation within the application.
  • What action must I take
    • None at this time
  • Next update
    • A further update will be provided by 09:30 on the 13th May

  • Updated: 12/05/2021 14:03

Service Degradation – DDM

  • What is this notification about
    • This notice is to inform you we investigating a Service Degradation issue impacting DDM performance.
    • CTi is continuing to investigate the issues that are being seen with the database performance, and are working on the required mitigation steps to restore normal service.
  • How does it impact me
    • You may experience performance degradation whilst, working on a Borderaux along with general navigation within the application.
  • What action must I take
    • Nothing at this time.
  • Next update
    • A further update will be provided at 16:30

eSP

Advance Notice - ESP Planned Maintenance

Last Updated: 29/06/2021 14:58
Next Update:

What is this notification about?

This notice is to advise you, there will be planned maintenance taking place within the ESP Production environment

When is the maintenance scheduled?

Saturday 26th June 2021 between 12:00 UK and 15:00 UK

How does it impact me?

There will be possible degradation to the service during the stated maintenance window above

What action must I take?

Please notify the ESP Market service users within your organisation

Gemini

Advance Notice - Gemini Market Service Maintenance in Production

Last Updated: 27/08/2021 14:15
Next Update:

What is this notification about?
This notice is to advise you of planned maintenance on the Gemini Market Service Production environment.

When is the maintenance scheduled?
During the scheduled maintenance window on Saturday 28th August 2021 between 08:00 and 14:00 UK.

How does it impact me?
The service will be unavailable to all the users from 08:00 - 14:00 UK on Saturday 28th August 2021.

What action must I take?
Inform all Gemini Market service users in your organisation that this maintenance is taking place.

Gemini

Advance Notice - Gemini Planned Maintenance

Last Updated: 29/06/2021 14:30
Next Update:

What is this notification about?

This notice is to advise you of planned maintenance on the Gemini Production Market Service

When is the maintenance scheduled?

During the scheduled maintenance window on Saturday 3rd July 2021 between 08:00 UK and 14:00 UK

How does it impact me?

The service will be unavailable for 6 hours between 08:00 and 14:00 UK

What action must I take?

Please notify the Gemini Market service users within your Organisation

Gemini

Advanced Notice – Gemini Phase 3 Go Live

Last Updated: 21/05/2021 14:14
Next Update: 21/05/2021 17:00

  • What is this notification about?
    This notice is to advise you of the implementation of Gemini Phase 3, which mandates the use of LIMOSS SSO.

 

  • When is the implementation for Phase 3?
    The activities will be completed between 17:00 and 00:00 on Friday 21st May 2021.

 

  • How does it impact my organisation?
    The Gemini Market service will be unavailable to users from 17:00 until 00:00 on Friday 21st May 2021. Post implementation, all Carrier users wishing to access the Gemini Market service will require LIMOSS SSO credentials from 22nd May 2021.

 

  • What action must I take?
    • Please notify the Gemini Market service users within your organisation.
    • Please ensure all your Gemini users have been added to LIMOSS SSO.

 

  • How do I add users into LIMOSS SSO so they can access Gemini?
    You can add users to LIMOSS SSO by:

    • Emailing the LIMOSS Service Desk (servicedesk@LIMOSS.London) to request a LIMOSS SSO account for your relevant users.
    • Using the self-service portal to request a LIMOSS SSO account for your relevant users.
    • If you are the Authorised Contact in LIMOSS SSO for your organisation, you can add your new users into LIMOSS SSO via the Devolved Admin Portal.

Market Business Glossary

Market Business Glossary Maintenance

Last Updated: 12/05/2021 12:14
Next Update:

  • What is this notification about
    • This notice is to advise you of planned maintenance on the Market Business Glossary Service
  • When is the work scheduled 
    • The activity will take place on the 9th May 2021
  • How does it impact me
    • There is no disruption to Service whilst the work takes place. This is to provide changes in content and functionality as requested by the Market and improvement of UI.
  • What action must I take
    • None - For information only

Message Exchange

Advance Notice - Message Exchange Maintenance in Production

Last Updated: 19/08/2021 07:20
Next Update:

What is this notification about?

This notice is to advise you of planned maintenance on the Message Exchange Production environment.

When is the maintenance scheduled?

During the scheduled maintenance window on Tuesday 31st August 2021 between 20:00 and 22:00 UK.

How does it impact me?

The service will be unavailable for two hours from 20:00 - 22:00 UK on Tuesday 31st August 2021.

What action must I take?

If any messages fail during the maintenance window, these will need to be replayed.

If messages continue to fail, please contact the LIMOSS Service Desk (servicedesk@limoss.london).

Message Exchange

Message Exchange - Postponed Maintenance Update

Last Updated: 04/08/2021 16:22
Next Update:

What is this notification about?

This notice is to advise you of the postponement of the planned maintenance in the Message Exchange Production environment.

When is the maintenance scheduled?

The maintenance was scheduled during the maintenance windows on Thursday 5th August 2021. It will now take place on Thursday 19th August 2021 @ 20:00 UK - 20:30 UK.

What action must I take?

No action is required, a new communication will be issued shortly confirming the revised date.

If you have any questions or concerns, please contact the LIMOSS Service Desk (servicedesk@limoss.london).

Message Exchange

Message Exchange Maintenance in Production - Postponed

Last Updated: 21/07/2021 15:43
Next Update:

This notice is to advise you of the postponement of the planned maintenance in the Message Exchange Production environment.

When was the maintenance scheduled?
The maintenance was scheduled during the maintenance window on Thursday, 5th August 2021. It will now take place on Thursday 19th August 2021 @ 20:00 UK - 20:30 UK.

How does it impact me?
There will be no impact to the Message Exchange Production service.

What action must I take?
If any messages fail during the maintenance window, these will need to be replayed.

If messages continue to fail, please contact the LIMOSS Service Desk (servicedesk@limoss.london).

Message Exchange

Advance Notice - Message Exchange Planned Maintenance

Last Updated: 29/06/2021 15:12
Next Update:

This notice is to advise you of planned maintenance on the Message Exchange Production environment.

When was the maintenance scheduled?
During the scheduled maintenance window on Saturday 21st August 2021 between 08:00 and 09:00 UK time

How does it impact me?
The service will be unavailable for one hour from 08:00 - 09:00 UK time on Saturday 21st August 2021.

What action must I take?
If any messages fail during the maintenance window, these will need to be replayed.

If messages continue to fail, please contact the LIMOSS Service Desk (servicedesk@limoss.london).

SDC

Advance Notification: SDC Q3 Patching Event Saturday 24th July 2021 – SDC Market Service Production Environment

Last Updated: 16/07/2021 14:36
Next Update:

What is this notification about?
This is to remind you that the next quarterly SDC patching event has been scheduled to take place in the Production environment

When is the maintenance scheduled?
During the scheduled maintenance window on Saturday 24th July 2021 @ 00:01 to Monday 26th July 2021 @ 08:00

How does it impact me?
During this time, the Production SDC Portal will be unavailable, and all other submission methods will be paused

What action must I take?
Should any submissions fail, these will need to be replayed
Please cascade this information to your Organisation’s SDC Market Service users as required

Next update
A notice will be sent when the SDC Production Market Service is available

SDC

Advanced Notice - Planned Maintenance – SDC Market Service

Last Updated: 06/07/2021 15:38
Next Update:

What is this notification about?
This is to notify you that the quarterly SDC patching event was successfully completed
The SDC Portal is now available, and all submission methods have resumed

What action must I take?
Please cascade this information to your Organisation’s SDC Market Service users as required

Next update
No further updates will be provided

SDC

Advanced Notice - Planned Maintenance – SDC Market Service

Last Updated: 07/06/2021 15:15
Next Update:

Issues History

  • Updated: 14/06/2021 11:33

Completion Notice - Planned Maintenance – SDC Market Service

  • What is this notification about?
    • This notice is to inform you that the planned maintenance on the SDC Production Market Service has completed successfully.
      The service is now available.
  • What action must Authorised Contacts take?
    • Please cascade this information to your Organisation’s SDC Market Service users as required.
  • Further Updates:
    • None.

  • Updated: 11/06/2021 20:00

Reminder Notice - Planned Maintenance – SDC Market Service

  • What is this notification about?
    • This notice is to remind you of planned maintenance on the SDC Production Market Service
  • When is the maintenance scheduled?
    • During the scheduled maintenance window on Friday 11th June 2021 between 20:00 UK and 21:00 UK
  • How does it impact me?
    • The service will be unavailable for 1 hour between 20:00 UK and 21:00 UK
  • What action must I take?
    • Should any submissions fail, these will need to be replayed
    • Please notify the SDC Market service users within your Organisation
  • Next update
    • A notice will be sent when the SDC Production Market Service is available

  • Updated: 11/06/2021 20:00

  • What is this notification about?
    • This notice is to remind you of planned maintenance on the SDC Production Market Service
  • When is the maintenance scheduled?
    • During the scheduled maintenance window on Friday 11th June 2021 between 20:00 UK and 21:00 UK.
  • How does it impact me?
    • The service will be unavailable for 1 hour between 20:00 UK and 21:00 UK.
  • What action must I take?
    • Should any submissions fail, these will need to be replayed
    • Please notify the SDC Market service users within your Organisation
  • Next update
    • A notice will be sent when the SDC Production Market Service is available

SDC

Advance Notice - Planned Disaster Recovery Test – SDC Market Service

Last Updated: 28/05/2021 16:27
Next Update:

Issues History

  • Updated: 05/06/2021 11:00

  • What is this notification about?
    • This notice is to inform you that the planned Disaster Recovery (DR) Test on the SDC Market Service has been successfully completed. The SDC Portal is now available, and all other submission methods have resumed.
  • What action must Authorised Contacts take?
    • Please cascade this information to your Organisation’s SDC Market Service users as required.
  • Further Updates:
    • None
  • Support information:

  • Updated: 04/06/2021 18:00

This notice is to advise you of a planned Disaster Recovery (DR) Test on the SDC Market Service

  • When is the test scheduled?

    • The DR test will take place between from 18:00 UK Time on Friday 4th June 2021 until 08:00 UK Time on Monday 7th June 2021
  • How does it impact me?

    • The service will be unavailable from 18:00 UK Time on Friday 4th June 2021 until 08:00 UK Time Monday 7th June 2021
    • During the test, the SDC Portal will be unavailable
    • Submissions made to the SDC Market Service during this time will be queued and then processed once the test is completed
    • If the test completes earlier than planned, the Service will be made available
  • What action must I take?
    • Please cascade this information to all SDC users within your Organisation
    • If you have any queries or concerns, please raise them with the LIMOSS Service Desk by e-mailing servicedesk@limoss.london

SDE

Advance Notification: LIMOSS DAP, SDE and API Planned Maintenance (PROD) 05/09/2021

Last Updated: 26/08/2021 10:44
Next Update:

What is this notification about?
This notice is to advise you of planned maintenance in the PROD Environment which will affect LIMOSS SDE, LIMOSS DAP and Hashing/Timestamp APIs

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 5th September 2021 07:00 UK – 23:59 UK, LIMOSS SDE, LIMOSS DAP and Hashing/Timestamp APIs will be unavailable. LIMOSS SSO authentication, LIMOSS API Gateway and access to other services are not expected to be impacted by this outage.

How does this impact me?
The services listed above will be unavailable to all users from 07:00 UK – 23:59 UK

What action must I take?
All Authorised Contacts are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems are advised to wait until the outage has been completed and retry their request.
  3. If any issues are noticed after the maintenance has been completed please contact the LIMOSS Service Desk.

Next update
No further updates will be provided for this outage.

Support
For further information, please contact the LIMOSS Service Desk.

SDE

Planned Maintenance - LIMOSS SDE, SSO Portal and DAP (PROD) - 20 June 2021

Last Updated: 16/06/2021 10:22
Next Update:

This notice is to advise you of planned maintenance on the LIMOSS SDE and DAP Market Services

  • When is the maintenance scheduled?
    • Within the scheduled maintenance window on Sunday 20 June 2021 @ 05:00 UK – 12:00 UK.  LIMOSS SSO authentication, API Gateway and access to other services are not expected to be impacted by this outage.
  • How does this impact me?
    • LIMOSS SDE, SSO Portal and DAP Market Services will be unavailable to all users from 05:00 UK – 12:00 UK
    • As part of this update, the service logo will be updated with the LIMOSS logo, and the “Common Services” wording will be replaced with “LIMOSS SSO” in all areas.
  • What action must I take?
    • All organisations are requested to:
      • Inform relevant colleagues that this maintenance is taking place.
      • Be aware that users will not be able to access the LIMOSS SDE, SSO Portal and DAP Market Services during the stated date and time.
      • After the maintenance has completed, please contact the LIMOSS Service Desk if users experience any problems.
  • Next Update
    • No further updates will be issued

Support

For further information, please contact the LIMOSS Service Desk by e-mailing servicedesk@limoss.london

SDE

Planned Maintenance - LIMOSS SDE and DAP (PROD) - 6 June 2021

Last Updated: 04/06/2021 14:15
Next Update:

This notice is to advise you of planned maintenance on the LIMOSS SDE and DAP Market Services.

The SDE and DAP Market Services will be unavailable to all users on Sunday 6 June 2021 from 08:00 – 12 midday UK. LIMOSS SSO authentication and access to other services are not expected to be impacted by this outage.

All organisations are requested to:

  • Inform relevant colleagues that this maintenance is taking place.
  • Be aware that users will not be able to access the LIMOSS SDE and DAP Market Services during the stated date and time.
  • After the maintenance has completed, please contact the LIMOSS Service Desk if users experience any problems.

SDE

Planned Maintenance - LIMOSS SDE (SANDBOX) - 26 May 2021

Last Updated: 25/05/2021 08:48
Next Update:

This notice is to advise you of planned maintenance on the LIMOSS SDE Market Service.

The SDE Market Service will be unavailable to all users in the SSO SANDBOX environment from 17:00 – 18:00 UK Time on Wednesday 26 May 2021.

All organisations are requested to:

  • Inform relevant colleagues that this maintenance is taking place.
  • Be aware that during the stated dated and time, users will not be able to access the SDE Market Service.
  • After the maintenance has completed, please contact the LIMOSS Service Desk if users experience any problems.

For further information, please contact the LIMOSS Service Desk.

SSO

Planned Maintenance - LIMOSS SDE, SSO Portal and DAP (PROD) - 20 June 2021

Last Updated: 16/06/2021 10:19
Next Update:

This notice is to advise you of planned maintenance on the LIMOSS SDE and DAP Market Services

  • When is the maintenance scheduled?
    • Within the scheduled maintenance window on Sunday 20 June 2021 @ 05:00 UK – 12:00 UK.  LIMOSS SSO authentication, API Gateway and access to other services are not expected to be impacted by this outage.
  • How does this impact me?
    • LIMOSS SDE, SSO Portal and DAP Market Services will be unavailable to all users from 05:00 UK – 12:00 UK
    • As part of this update, the service logo will be updated with the LIMOSS logo, and the “Common Services” wording will be replaced with “LIMOSS SSO” in all areas.
  • What action must I take?
    • All organisations are requested to:
      • Inform relevant colleagues that this maintenance is taking place.
      • Be aware that users will not be able to access the LIMOSS SDE, SSO Portal and DAP Market Services during the stated date and time.
      • After the maintenance has completed, please contact the LIMOSS Service Desk if users experience any problems.
  • Next Update
    • No further updates will be issued

Support

For further information, please contact the LIMOSS Service Desk by e-mailing servicedesk@limoss.london

SSO

LIMOSS Devolved Admin Portal (PROD) Planned Outage 23 May 21

Last Updated: 18/05/2021 17:10
Next Update:

What is this notification about?

This notice is to advise you of planned maintenance on the Devolved Admin Portal (DAP) in the PROD/LIVE environment. If appropriate, or if you are unsure whether your organisation uses this functionality, please forward this email to your IT team.

When is the maintenance scheduled?

During the scheduled maintenance window on this Sunday (23 May 21) between 05:00 and 09:00 (UK).

How does it impact users?

The Devolved Admin Portal (DAP) service may be unavailable between the times listed above. All other LIMOSS SSO services are unaffected and should be available as usual.

What action must I take?

All Authorised Contacts are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems are advised to wait until the outage has completed and retry their request.
  3. Consider informing DAP users that after this maintenance, they will be able to see their organisation’s ‘Owned Domains’ in DAP. For more information please see the guide to Accessing Lloyd’s Services with LIMOSS SSO
  4. If any issues are noticed after the maintenance has completed please contact the LIMOSS Service Desk.

Next update

No further updates will be provided for this outage.

For any additional support please contact the LIMOSS Service Desk.

 

SSO

LIMOSS SSO (SANDBOX) Planned Outage 26 Apr 21

Last Updated: 23/04/2021 11:35
Next Update:

As part of the routine maintenance programme the LIMOSS SSO Portal and LIMOSS SSO DAP may experience intermittent outages in the SANDBOX environment on Monday 26 Apr 21 between 17:00 and 18:00 (UK). LIMOSS SSO authentication is not expected to be impacted by this outage and access to other services will be unaffected.

Was this information Useful?

Do you want to tell us why?

Select from the following options:

Please choose a reason

How should we improve this?

If you would like us to get back to you regarding this please leave your email address