Status of Market Services

This notice is to advise you of planned maintenance in the PROD environment which will affect the LIMOSS API Gateway and all APIs provided via the Gateway.

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 17^th October 2021 between 06:00 and 23:59 (UK), LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable. LIMOSS SSO authentication, LIMOSS SDE, LIMOSS SSO DAP and access to other services such as DDM are not expected to be impacted by this outage.

How does this impact me?
The services listed above will be unavailable to all users from 06:00 and 23:59 UK

What action must I take?
All organisations are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
3. After the maintenance has completed we advise all API subscribers and API publishers to test call an API via the PROD LIMOSS API Gateway

1. 1. API publishers are advised to check that their app can correctly validate the JWT received from the API Gateway.
   2. If the call is successful, no further action is required.
   3. If the call fails, please update the distribution keys or contact the LIMOSS Service Desk.

Next update
No further updates will be provided for this outage.

Support
For further information please contact the LIMOSS Service Desk.

This notice is to advise you of planned maintenance in the PROD environment which will affect all LIMOSS SSO services (SSO Portal/SDE/DAP/API Gateway) and all APIs provided via the Gateway.

When is the maintenance scheduled?

Within the scheduled maintenance window on Sunday 10^th October 2021 between 06:00 and 23:59 (UK), LIMOSS SSO Services and all APIs provided via the Gateway will be unavailable. LIMOSS SSO authentication, and access to other services such as DDM are not expected to be impacted by this outage.

How does this impact me?

The services listed above will be unavailable to all users from 06:00 and 23:59 UK

What action must I take?

All organisations are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
3. After the maintenance has completed, we advise all API subscribers and API publishers to test call an API via the PROD LIMOSS API Gateway

1. 1. API publishers are advised to check that their app can correctly validate the JWT received from the API Gateway.
   2. If the call is successful, no further action is required.
   3. If the call fails, please update the distribution keys or contact the LIMOSS Service Desk.

Next update

No further updates will be provided for this outage.

Support

For further information please contact the LIMOSS Service Desk.

26/08/2021 11:00 (UK Time): 

What is this notification about?
This notice is to advise you of planned maintenance in the PROD Environment which will affect LIMOSS SDE, LIMOSS DAP and Hashing/Timestamp APIs

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 5th September 2021 07:00 UK – 23:59 UK, LIMOSS SDE, LIMOSS DAP and Hashing/Timestamp APIs will be unavailable. LIMOSS SSO authentication, LIMOSS API Gateway and access to other services are not expected to be impacted by this outage.

How does this impact me?
The services listed above will be unavailable to all users from 07:00 UK – 23:59 UK

What action must I take?
All Authorised Contacts are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems are advised to wait until the outage has been completed and retry their request.
3. If any issues are noticed after the maintenance has been completed please contact the LIMOSS Service Desk.

Next update
No further updates will be provided for this outage.

Support
For further information, please contact the LIMOSS Service Desk.

This notice is to advise you of planned maintenance in the PROD Environment which will
affect LIMOSS SSO DAP (Devolved Admin Portal).

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 28th November 2021 @ 06:00 – 23:59 UK, LIMOSS SSO DAP will be unavailable. LIMOSS SSO authentication, LIMOSS SDE, LIMOSS API Gateway and access to other services are not expected to be impacted by this outage.

How does this impact me?
The service listed above will be unavailable to all users from 06:00 – 23:59 UK

What action must I take?
All Authorised Contacts are requested to:
1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems are advised to wait until the outage has been completed and retry their request.
3. If any issues are noticed after the maintenance has been completed please contact the LIMOSS Service Desk.

Next update
No further updates will be provided for this outage.

Support
For further information please contact the LIMOSS Service Desk.

This notice is to advise you of planned maintenance in the PROD environment which will affect all LIMOSS SSO services (SSO Portal/SDE/DAP/API Gateway) and all APIs provided via the Gateway.

When is the maintenance scheduled?

Within the scheduled maintenance window on Sunday 10^th October 2021 between 06:00 and 23:59 (UK), LIMOSS SSO Services and all APIs provided via the Gateway will be unavailable. LIMOSS SSO authentication, and access to other services such as DDM are not expected to be impacted by this outage.

How does this impact me?

The services listed above will be unavailable to all users from 06:00 and 23:59 UK

What action must I take?

All organisations are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
3. After the maintenance has completed, we advise all API subscribers and API publishers to test call an API via the PROD LIMOSS API Gateway

1. 1. API publishers are advised to check that their app can correctly validate the JWT received from the API Gateway.
   2. If the call is successful, no further action is required.
   3. If the call fails, please update the distribution keys or contact the LIMOSS Service Desk.

Next update

No further updates will be provided for this outage.

Support

For further information please contact the LIMOSS Service Desk.

What is this notification about?
This notice is to advise you of Emergency Maintenance within the Production environment for the LIMOSS DDM Market Service. This is to provide a fix for non-archiving breach rules following the 3.5 go live.

When is the maintenance scheduled?
During the scheduled maintenance window of 04:00 UK on Saturday 4th December 2021 to 02:00 UK on Sunday 5th December 2021.

How does it impact me?
Users will not be able to access the DDM Market Service and the Data Extract Service within the above window. The maintenance screen will display for front end users, and Data Extract users will be logged out.

What action must I take?
Please cascade this information to the DDM Market Service and Data Extract Service users within your organisation, and ensure you are logged out of the application prior to the maintenance window.

Next update
A further update will be issued once the maintenance has been completed.

Support
If you require assistance please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers

DDM Service Portal: https://charlestaylor.service-now.com/dasats

What is this notification about?
This notice is to advise you of planned maintenance activities within the Production environment for the DDM Market Service to deliver the 3.6 enhancement release which includes the 2.6 Data Extract release.

When is the maintenance scheduled?
Saturday 11^th December 2021 between 09:00 - 18:00 UK.

How does it impact me?
Users will not be able to access DDM and the Data Extract Production Service during the above window. The maintenance screen will display for front end users, Data Extract users will be logged out.

What action must I take?
Please cascade this information to the DDM and Data Extracts users within your organisation, and ensure you are logged out of the application.

Next update
A reminder will be issued following formal approval of the maintenance via the LIMOSS Change Advisory Board on Tuesday 7^th December 2021.

Release Content
DDM R3.6

Data Extract R2.6

This notice is to advise you of planned maintenance on the DDM Market Service. Please note this release is a combined delivery of the DDM September and October Maintenance Releases.

When is the maintenance scheduled?
During the scheduled maintenance window of 04:00 UK on Saturday 9th October 2021 to 02:00 UK on Sunday 10th October 2021.

How does it impact me?
Users will not be able to access DDM and the Data Warehouse (Data Extract) during the above window. The maintenance screen will display for front end users. Data extract users will be logged out.

What action must I take?
Please cascade this information to the DDM and Data Extracts users within your organisation, and ensure you are logged out of the application on time.

What does the maintenance release contain?

Next Update:
A further update will be sent post the deployment of the release.

This communication is to provide advance notification of the upcoming deployment of the eSP v1.4 into MAT.

When is the deployment?
Friday 1^st October at 1600; the deployment will last approximately 2 hours.

What is the impact on submissions during the deployment window?
During the deployment, the eSP Portal will be unavailable.

What does the release contain?
The release contains a mixture of bug fixes and enhancements, including:

• User preferences to allow the number of items per page to be set for Query List and summary page
• Enhanced additional transaction capability for users

What action must I take?
1. Please cascade this information to the eSP users within your organisation.
2. If your Organisation wishes to participate in testing, which will be conducted from week commencing 4^th October, please do contact us.

If you have any queries or concerns, please raise them with the LIMOSS Service Desk by e-mailing servicedesk@limoss.london

What is this notification about?

This notice is to advise you, there will be planned maintenance taking place within the ESP Production environment

When is the maintenance scheduled?

Saturday 26^th June 2021 between 12:00 UK and 15:00 UK

How does it impact me?

There will be possible degradation to the service during the stated maintenance window above

What action must I take?

Please notify the ESP Market service users within your organisation

This notice is to advise you of planned maintenance on the Gemini Production Market Service

When is the maintenance scheduled?
During the scheduled maintenance window on Saturday 27^th November 2021 between 08:00 UK and 14:00 UK

How does it impact me?
The Gemini service will be unavailable for between 08:00 and 14:00 UK

What action must I take?
Please notify the Gemini Market service users within your Organisation

Support information:
If you have any queries or concerns, please raise them with the LIMOSS Service Desk by emailing servicedesk@limoss.london

This notice is to advise you of planned maintenance on the Gemini Market Service Production environment.

When is the maintenance scheduled?
During the scheduled maintenance window on Saturday 30^th October 2021 between 08:00 and 14:00 UK.

How does it impact me?
The service will be unavailable to all the users from 08:00 to 14:00 UK on Saturday 30^th October 2021.

What action must I take?
Please cascade to all Gemini Market service users in your Organisation that this maintenance is taking place.

Support
If you have any queries or concerns, please raise them with the LIMOSS Service Desk by e-mailing servicedesk@limoss.london

What is this notification about?
This notice is to advise you of planned maintenance on the Gemini Market Service Production environment.

When is the maintenance scheduled?
During the scheduled maintenance window on Saturday 28^th August 2021 between 08:00 and 14:00 UK.

How does it impact me?
The service will be unavailable to all the users from 08:00 - 14:00 UK on Saturday 28^th August 2021.

What action must I take?
Inform all Gemini Market service users in your organisation that this maintenance is taking place.

What is this notification about?

This notice is to advise you of planned maintenance on the Gemini Production Market Service

When is the maintenance scheduled?

During the scheduled maintenance window on Saturday 3^rd July 2021 between 08:00 UK and 14:00 UK

How does it impact me?

The service will be unavailable for 6 hours between 08:00 and 14:00 UK

What action must I take?

Please notify the Gemini Market service users within your Organisation

• What is this notification about
  • This notice is to advise you of planned maintenance on the Market Business Glossary Service
• When is the work scheduled 
  • The activity will take place on the 9th May 2021
• How does it impact me
  • There is no disruption to Service whilst the work takes place. This is to provide changes in content and functionality as requested by the Market and improvement of UI.
• What action must I take
  • None - For information only

What is this notification about?

This notice is to advise you of planned maintenance on the Message Exchange Production environment.

When is the maintenance scheduled?

During the scheduled maintenance window on Tuesday 31^st August 2021 between 20:00 and 22:00 UK.

How does it impact me?

The service will be unavailable for two hours from 20:00 - 22:00 UK on Tuesday 31^st August 2021.

What action must I take?

If any messages fail during the maintenance window, these will need to be replayed.

If messages continue to fail, please contact the LIMOSS Service Desk (servicedesk@limoss.london).

What is this notification about?

This notice is to advise you of the postponement of the planned maintenance in the Message Exchange Production environment.

When is the maintenance scheduled?

The maintenance was scheduled during the maintenance windows on Thursday 5th August 2021. It will now take place on Thursday 19th August 2021 @ 20:00 UK - 20:30 UK.

What action must I take?

No action is required, a new communication will be issued shortly confirming the revised date.

If you have any questions or concerns, please contact the LIMOSS Service Desk (servicedesk@limoss.london).

This notice is to advise you of the postponement of the planned maintenance in the Message Exchange Production environment.

When was the maintenance scheduled?
The maintenance was scheduled during the maintenance window on Thursday, 5th August 2021. It will now take place on Thursday 19th August 2021 @ 20:00 UK - 20:30 UK.

How does it impact me?
There will be no impact to the Message Exchange Production service.

What action must I take?
If any messages fail during the maintenance window, these will need to be replayed.

If messages continue to fail, please contact the LIMOSS Service Desk (servicedesk@limoss.london).

This notice is to advise you of planned maintenance on the Message Exchange Production environment.

When was the maintenance scheduled?
During the scheduled maintenance window on Saturday 21^st August 2021 between 08:00 and 09:00 UK time

How does it impact me?
The service will be unavailable for one hour from 08:00 - 09:00 UK time on Saturday 21^st August 2021.

What action must I take?
If any messages fail during the maintenance window, these will need to be replayed.

If messages continue to fail, please contact the LIMOSS Service Desk (servicedesk@limoss.london).

This is to inform you that we will be performing maintenance on the SDC Production environment.

• When is the maintenance scheduled?
  • Saturday 4^th December 2021 @ 0800 – 1700 UK.
• How does it impact me?
  • During this time, there will be service degradation to the SDC Production environment, and the service may be unavailable at short notice with submission methods paused.

• What action must I take?
  • Please cascade this information to your organisation’s SDC Market Service users as required.

What is this notification about?
This is to inform you that the next quarterly SDC patching event has been scheduled to take place in all Non-Production environments

When is the maintenance scheduled?
From Tuesday 16^th November 2021 @ 00:01 to Friday 19^th November 2021 @ 00:00

How does it impact me?
During this time, the SDC Portals in these environments will be unavailable, and all other submission methods will be paused

What action must I take?
Please cascade this information to your Organisation’s SDC Market Service users as required

Next Update:
Further communication (regarding patching the Production environment) will be issued on Friday 12^th November 2021

This email is being sent to Authorised Contacts in all organisations registered in PROD LIMOSS SSO. If appropriate, or if you are unsure whether your organisation will be impacted by this outage, please forward this email to your IT team.

What is this notification about?

This notice is to advise you of planned maintenance in the PROD environment which will affect all LIMOSS SSO services (SSO Portal/SDE/DAP/API Gateway) and all APIs provided via the Gateway.

When is the maintenance scheduled?

Within the scheduled maintenance window on Sunday 10^th October 2021 between 06:00 and 23:59 (UK), LIMOSS SSO Services and all APIs provided via the Gateway will be unavailable. LIMOSS SSO authentication, and access to other services such as DDM are not expected to be impacted by this outage.

How does this impact me?

The services listed above will be unavailable to all users from 06:00 and 23:59 UK

What action must I take?

All organisations are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
3. After the maintenance has completed, we advise all API subscribers and API publishers to test call an API via the PROD LIMOSS API Gateway

1. 1. API publishers are advised to check that their app can correctly validate the JWT received from the API Gateway.
   2. If the call is successful, no further action is required.
   3. If the call fails, please update the distribution keys or contact the LIMOSS Service Desk.

Next update

No further updates will be provided for this outage.

Support

For further information please contact the LIMOSS Service Desk.

What is this notification about?
This notice is to advise you of planned maintenance in the PROD Environment which will affect LIMOSS SDE, LIMOSS DAP and Hashing/Timestamp APIs

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 5th September 2021 07:00 UK – 23:59 UK, LIMOSS SDE, LIMOSS DAP and Hashing/Timestamp APIs will be unavailable. LIMOSS SSO authentication, LIMOSS API Gateway and access to other services are not expected to be impacted by this outage.

How does this impact me?
The services listed above will be unavailable to all users from 07:00 UK – 23:59 UK

What action must I take?
All Authorised Contacts are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems are advised to wait until the outage has been completed and retry their request.
3. If any issues are noticed after the maintenance has been completed please contact the LIMOSS Service Desk.

Next update
No further updates will be provided for this outage.

Support
For further information, please contact the LIMOSS Service Desk.

This notice is to advise you of planned maintenance on the LIMOSS SDE and DAP Market Services

• When is the maintenance scheduled?
  • Within the scheduled maintenance window on Sunday 20 June 2021 @ 05:00 UK – 12:00 UK.  LIMOSS SSO authentication, API Gateway and access to other services are not expected to be impacted by this outage.
• How does this impact me?
  • LIMOSS SDE, SSO Portal and DAP Market Services will be unavailable to all users from 05:00 UK – 12:00 UK
  • As part of this update, the service logo will be updated with the LIMOSS logo, and the “Common Services” wording will be replaced with “LIMOSS SSO” in all areas.
• What action must I take?
  • All organisations are requested to:
    • Inform relevant colleagues that this maintenance is taking place.
    • Be aware that users will not be able to access the LIMOSS SDE, SSO Portal and DAP Market Services during the stated date and time.
    • After the maintenance has completed, please contact the LIMOSS Service Desk if users experience any problems.
• Next Update
  • No further updates will be issued

Support

For further information, please contact the LIMOSS Service Desk by e-mailing servicedesk@limoss.london

This email is being sent to Authorised Contacts in all organisations registered in PROD LIMOSS SSO. If appropriate, or if you are unsure whether your organisation will be impacted by this outage, please forward this email to your IT team.

What is this notification about?

This notice is to advise you of planned maintenance in the PROD environment which will affect all LIMOSS SSO services (SSO Portal/SDE/DAP/API Gateway) and all APIs provided via the Gateway.

When is the maintenance scheduled?

Within the scheduled maintenance window on Sunday 10^th October 2021 between 06:00 and 23:59 (UK), LIMOSS SSO Services and all APIs provided via the Gateway will be unavailable. LIMOSS SSO authentication, and access to other services such as DDM are not expected to be impacted by this outage.

How does this impact me?

The services listed above will be unavailable to all users from 06:00 and 23:59 UK

What action must I take?

All organisations are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
3. After the maintenance has completed, we advise all API subscribers and API publishers to test call an API via the PROD LIMOSS API Gateway

1. 1. API publishers are advised to check that their app can correctly validate the JWT received from the API Gateway.
   2. If the call is successful, no further action is required.
   3. If the call fails, please update the distribution keys or contact the LIMOSS Service Desk.

Next update

No further updates will be provided for this outage.

Support

For further information please contact the LIMOSS Service Desk.

What is this notification about?
This notice is to advise you of planned maintenance in the PROD Environment which will affect LIMOSS SSO DAP (Devolved Admin Portal).

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 3rd October 2021 @ 06:00 –
23:59 UK, LIMOSS SSO DAP will be unavailable. LIMOSS SSO authentication, LIMOSS
SDE, LIMOSS API Gateway and access to other services are not expected to be
impacted by this outage.

How does this impact me?
The services listed above will be unavailable to all users from 06:00 – 23:59 UK

What action must I take?
All Authorised Contacts are requested to:
Inform relevant colleagues that this maintenance is taking place and that
users may experience problems with the services listed above during the stated
date and times.

During this maintenance window, users experiencing any problems are advised
to wait until the outage has been completed and retry their request.
If any issues are noticed after the maintenance has been completed please
contact the LIMOSS Service Desk.

Next update
No further updates will be provided for this outage.

This notice is to advise you of planned maintenance on the LIMOSS SDE and DAP Market Services

• When is the maintenance scheduled?
  • Within the scheduled maintenance window on Sunday 20 June 2021 @ 05:00 UK – 12:00 UK.  LIMOSS SSO authentication, API Gateway and access to other services are not expected to be impacted by this outage.
• How does this impact me?
  • LIMOSS SDE, SSO Portal and DAP Market Services will be unavailable to all users from 05:00 UK – 12:00 UK
  • As part of this update, the service logo will be updated with the LIMOSS logo, and the “Common Services” wording will be replaced with “LIMOSS SSO” in all areas.
• What action must I take?
  • All organisations are requested to:
    • Inform relevant colleagues that this maintenance is taking place.
    • Be aware that users will not be able to access the LIMOSS SDE, SSO Portal and DAP Market Services during the stated date and time.
    • After the maintenance has completed, please contact the LIMOSS Service Desk if users experience any problems.
• Next Update
  • No further updates will be issued

Support

For further information, please contact the LIMOSS Service Desk by e-mailing servicedesk@limoss.london

What is this notification about?

This notice is to advise you of planned maintenance on the Devolved Admin Portal (DAP) in the PROD/LIVE environment. If appropriate, or if you are unsure whether your organisation uses this functionality, please forward this email to your IT team.

When is the maintenance scheduled?

During the scheduled maintenance window on this Sunday (23 May 21) between 05:00 and 09:00 (UK).

How does it impact users?

The Devolved Admin Portal (DAP) service may be unavailable between the times listed above. All other LIMOSS SSO services are unaffected and should be available as usual.

What action must I take?

All Authorised Contacts are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems are advised to wait until the outage has completed and retry their request.
3. Consider informing DAP users that after this maintenance, they will be able to see their organisation’s ‘Owned Domains’ in DAP. For more information please see the guide to Accessing Lloyd’s Services with LIMOSS SSO
4. If any issues are noticed after the maintenance has completed please contact the LIMOSS Service Desk.

Next update

No further updates will be provided for this outage.

For any additional support please contact the LIMOSS Service Desk.