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Status of Market Services

KEY
Major Incident
Service Degradation
Normal
Planned Maintenance
Major Incident
Service Degradation
Normal
Planned Maintenance

API Gateway

LIMOSS API Gateway and Hashing/Timestamp APIs (PROD) Planned Outage 17th October 2021

Last Updated: 08/10/2021 11:19
Next Update:

This notice is to advise you of planned maintenance in the PROD environment which will affect the LIMOSS API Gateway and all APIs provided via the Gateway.

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 17th October 2021 between 06:00 and 23:59 (UK), LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable. LIMOSS SSO authentication, LIMOSS SDE, LIMOSS SSO DAP and access to other services such as DDM are not expected to be impacted by this outage.

How does this impact me?
The services listed above will be unavailable to all users from 06:00 and 23:59 UK

What action must I take?
All organisations are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
  3. After the maintenance has completed we advise all API subscribers and API publishers to test call an API via the PROD LIMOSS API Gateway
    1. API publishers are advised to check that their app can correctly validate the JWT received from the API Gateway.
    2. If the call is successful, no further action is required.
    3. If the call fails, please update the distribution keys or contact the LIMOSS Service Desk.

Next update
No further updates will be provided for this outage.

Support
For further information please contact the LIMOSS Service Desk.

API Gateway

LIMOSS SSO Services (SSO Portal/SDE/DAP/API Gateway) (PROD) Planned Outage 10th October 2021

Last Updated: 05/10/2021 13:00
Next Update:

This notice is to advise you of planned maintenance in the PROD environment which will affect all LIMOSS SSO services (SSO Portal/SDE/DAP/API Gateway) and all APIs provided via the Gateway.

 

When is the maintenance scheduled?

Within the scheduled maintenance window on Sunday 10th October 2021 between 06:00 and 23:59 (UK), LIMOSS SSO Services and all APIs provided via the Gateway will be unavailable. LIMOSS SSO authentication, and access to other services such as DDM are not expected to be impacted by this outage.

How does this impact me?

The services listed above will be unavailable to all users from 06:00 and 23:59 UK

What action must I take?

All organisations are requested to:

 

  1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
  3. After the maintenance has completed, we advise all API subscribers and API publishers to test call an API via the PROD LIMOSS API Gateway
    1. API publishers are advised to check that their app can correctly validate the JWT received from the API Gateway.
    2. If the call is successful, no further action is required.
    3. If the call fails, please update the distribution keys or contact the LIMOSS Service Desk.

Next update

No further updates will be provided for this outage.

Support

For further information please contact the LIMOSS Service Desk.

API Gateway

Advance Notification: LIMOSS DAP, SDE and API Planned Maintenance (PROD) 05/09/2021

Last Updated: 26/08/2021 10:45
Next Update:

26/08/2021 11:00 (UK Time): 

What is this notification about?
This notice is to advise you of planned maintenance in the PROD Environment which will affect LIMOSS SDE, LIMOSS DAP and Hashing/Timestamp APIs

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 5th September 2021 07:00 UK – 23:59 UK, LIMOSS SDE, LIMOSS DAP and Hashing/Timestamp APIs will be unavailable. LIMOSS SSO authentication, LIMOSS API Gateway and access to other services are not expected to be impacted by this outage.

How does this impact me?
The services listed above will be unavailable to all users from 07:00 UK – 23:59 UK

What action must I take?
All Authorised Contacts are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems are advised to wait until the outage has been completed and retry their request.
  3. If any issues are noticed after the maintenance has been completed please contact the LIMOSS Service Desk.

Next update
No further updates will be provided for this outage.

Support
For further information, please contact the LIMOSS Service Desk.

DAP

Major Incident Notification - LIMOSS SDE and LIMOSS DAP currently unavailable

Last Updated: 22/11/2021 13:13
Next Update:

Issues History

  • Updated: 23/11/2021 13:21

This notice is being sent to all organisations using LIMOSS DAP (Devolved Admin Portal) and LIMOSS SDE (Secure Data Exchange) in all environments. If appropriate, please forward this email to your IT team.

What is this notification about?

This is to notify you that the above Major Incident has been resolved.   LIMOSS DAP (Devolved Admin Portal) and LIMOSS SDE (Secure Data Exchange) are available in all environments.

What action must I take?
Please inform all your users of this update.

Next update
The Market Status Page on the LIMOSS website has been updated. https://limoss.london/status-of-market-services There will be no further updates.

  • Updated: 22/11/2021 17:00

Our vendor is still conducting testing in one of the lower environments.

Next update
A further update will be issued via the Market Status Page on Tuesday 23rd November at 9am UK time : https://limoss.london/status-of-market-services

Support
If you have any queries or concerns, please raise them with the LIMOSS Service Desk by e-mailing servicedesk@limoss.london   or via the telephone number below.

  • Updated: 22/11/2021 15:05

Our vendor has investigated the issue and a fix has been identified.  Testing is currently in progress in one of the lower environments.

Next update
A further update will be issued via the Market Status Page before 5pm UK time today: https://limoss.london/status-of-market-services

Support
If you have any queries or concerns, please raise them with the LIMOSS Service Desk by e-mailing servicedesk@limoss.london or via the telephone number below.

  • Updated: 22/11/2021 13:13

We are currently experiencing an outage with the above mentioned Market Services.  Users are currently unable to access the DAP or SDE Market Services.

The API Gateway and authentication to all other SSO Market Services e.g. DDM, DCOM are not believed to be impacted.

What action is being taken to resolve this issue?
Investigations are underway by our vendor.

What action must I take?
Please inform all your users of this issue.

Next update
A further update will be issued via the Market Status Page before 5pm UK time today: https://limoss.london/status-of-market-services

Support
If you have any queries or concerns, please raise them with the LIMOSS Service Desk by e-mailing servicedesk@limoss.london or via the telephone number below.

DAP

Advance Notification: LIMOSS SSO DAP (Devolved Admin Portal) - Planned Maintenance (PRODUCTION) 28/11/2021

Last Updated: 16/11/2021 09:24
Next Update:

This notice is to advise you of planned maintenance in the PROD Environment which will
affect LIMOSS SSO DAP (Devolved Admin Portal).

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 28th November 2021 @ 06:00 – 23:59 UK, LIMOSS SSO DAP will be unavailable. LIMOSS SSO authentication, LIMOSS SDE, LIMOSS API Gateway and access to other services are not expected to be impacted by this outage.

How does this impact me?
The service listed above will be unavailable to all users from 06:00 – 23:59 UK

What action must I take?
All Authorised Contacts are requested to:
1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems are advised to wait until the outage has been completed and retry their request.
3. If any issues are noticed after the maintenance has been completed please contact the LIMOSS Service Desk.

Next update
No further updates will be provided for this outage.

Support
For further information please contact the LIMOSS Service Desk.

DAP

Last Updated: 28/10/2021 15:51
Next Update:

Issues History

  • Updated: 30/11/2021 16:00

What is this notification about?
This notice is an update on the auditing defect that was detected in DAP. An email advising of this issue was sent on 28 October 2021 and is attached to this email for information.  The defect was preventing correct audit information from being collected when an Authorised Contact creates new users with the ‘bulk upload’ method. i.e. When importing a list of new users from a CSV file.

The defect has been fixed and the audit information is now being correctly stored.

What action must I take?
No action is required by organisations but you may wish to consider these steps:

  1. Inform relevant colleagues that this defect has been fixed
  2. Note that LIMOSS is now able to confirm the individual Authorised Contact that creates users via bulk upload.

  • Updated: 28/10/2021 16:30

What is this notification about?
This notice is to advise you of an auditing defect that has been detected in DAP. The defect is preventing correct audit information from being collected when an Authorised Contact creates new users with the ‘bulk upload’ method. i.e. When importing a list of new users from a CSV file.

Although the users are being correctly and securely created in LIMOSS SSO, the audit information is failing to store the details of the Authorised Contact that created the users.  DAP is still enforcing the business rule that only an Authorised Contact within your organisation can create your users. Users created individually and all other aspects of DAP are unaffected.


What action is being taken to resolve this issue?

A fix for this issue has been developed and is currently being tested in the SANDBOX and PRE-PROD environments. It is expected that the fix will be deployed in PROD (LIVE) environment by 28 Nov 21. No other LIMOSS SSO Services are affected by this issue. 

 

What action must I take?
No action is required by organisations but you may wish to consider these steps:

  1. Inform relevant colleagues that this issue exists.
  2. Be aware that LIMOSS is currently unable to confirm the individual Authorised Contact that creates users via bulk upload.


Next update

A further update will be sent once this defect is resolved in all environments.

DAP

LIMOSS SSO Services (SSO Portal/SDE/DAP/API Gateway) (PROD) Planned Outage 10th October 2021

Last Updated: 05/10/2021 13:01
Next Update:

This notice is to advise you of planned maintenance in the PROD environment which will affect all LIMOSS SSO services (SSO Portal/SDE/DAP/API Gateway) and all APIs provided via the Gateway.

 

When is the maintenance scheduled?

Within the scheduled maintenance window on Sunday 10th October 2021 between 06:00 and 23:59 (UK), LIMOSS SSO Services and all APIs provided via the Gateway will be unavailable. LIMOSS SSO authentication, and access to other services such as DDM are not expected to be impacted by this outage.

How does this impact me?

The services listed above will be unavailable to all users from 06:00 and 23:59 UK

What action must I take?

All organisations are requested to:

 

  1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
  3. After the maintenance has completed, we advise all API subscribers and API publishers to test call an API via the PROD LIMOSS API Gateway
    1. API publishers are advised to check that their app can correctly validate the JWT received from the API Gateway.
    2. If the call is successful, no further action is required.
    3. If the call fails, please update the distribution keys or contact the LIMOSS Service Desk.

Next update

No further updates will be provided for this outage.

Support

For further information please contact the LIMOSS Service Desk.

DDM

DDM Service Notification - Emergency Production Maintenance

Last Updated: 03/12/2021 18:03
Next Update: 06/12/2021 09:00

What is this notification about?
This notice is to advise you of Emergency Maintenance within the Production environment for the LIMOSS DDM Market Service. This is to provide a fix for non-archiving breach rules following the 3.5 go live.

When is the maintenance scheduled?
During the scheduled maintenance window of 04:00 UK on Saturday 4th December 2021 to 02:00 UK on Sunday 5th December 2021.

How does it impact me?
Users will not be able to access the DDM Market Service and the Data Extract Service within the above window. The maintenance screen will display for front end users, and Data Extract users will be logged out.

What action must I take?
Please cascade this information to the DDM Market Service and Data Extract Service users within your organisation, and ensure you are logged out of the application prior to the maintenance window.

Next update
A further update will be issued once the maintenance has been completed.

Support
If you require assistance please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers

DDM Service Portal: https://charlestaylor.service-now.com/dasats

DDM

DDM Service Notification - Planned Maintenance for DDM R3.6 & DE R2.6

Last Updated: 03/12/2021 13:50
Next Update: 13/12/2021 09:00

What is this notification about?
This notice is to advise you of planned maintenance activities within the Production environment for the DDM Market Service to deliver the 3.6 enhancement release which includes the 2.6 Data Extract release.

When is the maintenance scheduled?
Saturday 11th December 2021 between 09:00 - 18:00 UK.

How does it impact me?
Users will not be able to access DDM and the Data Extract Production Service during the above window. The maintenance screen will display for front end users, Data Extract users will be logged out.

What action must I take?
Please cascade this information to the DDM and Data Extracts users within your organisation, and ensure you are logged out of the application.

Next update
A reminder will be issued following formal approval of the maintenance via the LIMOSS Change Advisory Board on Tuesday 7th December 2021.

Release Content
DDM R3.6

Category Description
Enhancement ME4 - Ability to multi un-approve / delete bordereaux
Enhancement ME16 - Endorsement processing with effective dates after the expiry of the contract
Enhancement ME13 - UMR added to notification emails
Enhancement ME1 - Broker Team segregation
Enhancement ME6 - Process a bordereau prior to contract inception
Enhancement CE1 - Partial Denial flag for Claims
Enhancement CE2 - Claim UMR validation

Data Extract R2.6

Category Description
Remedial DE13 - Update Knowledge Base for Data Extracts
Issue DE35 - Markets removed from a Contract Section with effect from inception are not reflected in Data Extracts
Issue DE37 - Changing a market section creates a new version of the contract, but also updates the previous version
Issue DE68 - Bordereaux are still ‘approved’ when associated Reporting Channels are deleted
Enhancement DE41 - Enhance Data extracts to extract all contract statuses, with the exception of ‘Draft’
Enhancement DE48 - Add Contract risk and insured authorised locations to Data Extracts
Enhancement DE49 - Add Unique Contract Reference (UCR) to Data Extracts
Enhancement DE55 - Include Reporting Channel ID in Contract Version table for deleted Reporting Channels
Enhancement DE60 - Add Contract Risk Codes to Data Extracts
Enhancement ME1 - Broker Teams in Contract (Allow entry of placing broker) - included in Data Extracts

DDM

DDM 3.5 Service Notification - Production Planned Maintenance

Last Updated: 01/11/2021 17:36
Next Update:

Issues History

  • Updated: 08/11/2021 08:30

What is this notification about?
This notice is to confirm completion of the maintenance within the DDM Market Service Production environment.

What action must I take?
This is an information only communication to confirm that the DDM Market Service and Data Extract Service are now available. You may wish to cascade this information to the DDM and Data Extracts users within your organisation.

Further information
Should you require specific information on DCOM, please see the Lloyd’s webpage; Delegated Contract and Oversight Manager - Lloyd's (lloyds.com).

Support
If you require assistance please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats

  • Updated: 06/11/2021 17:35

What is this notification about?
This notice is to remind you of planned maintenance within the Production environment for the LIMOSS DDM Market Service. Within this maintenance the code to support integration with DCOM will be deployed. At Lloyd’s request, the integration between DDM and DCOM will remain disabled.

When is the maintenance scheduled?
During the scheduled maintenance window of 04:00 UK on Saturday 6th November 2021 to 02:00 UK on Sunday 7th November 2021.

How does it impact me?
Users will not be able to access the DDM Market Service and the Data Extract Service during the above window. The maintenance screen will display for front end users, and Data Extract users will be logged out. There will be no change to the end user functionality of the DDM Market Service.

What action must I take?
Please cascade this information to the DDM Market Service and Data Extract Service users within your organisation, and ensure you are logged out of the application prior to the maintenance window (04:00 UK on Saturday 6th November 2021).

Next update
A further update will be issued once the maintenance has been completed.

Support
If you have any queries or concerns, please raise them with the LIMOSS Service Desk by e-mailing servicedesk@limoss.london or via the telephone number below.

DDM

DDM - September/October Maintenance Release

Last Updated: 06/10/2021 15:21
Next Update:

This notice is to advise you of planned maintenance on the DDM Market Service. Please note this release is a combined delivery of the DDM September and October Maintenance Releases.

 

When is the maintenance scheduled?
During the scheduled maintenance window of 04:00 UK on Saturday 9th October 2021 to 02:00 UK on Sunday 10th October 2021.

 

How does it impact me?
Users will not be able to access DDM and the Data Warehouse (Data Extract) during the above window. The maintenance screen will display for front end users. Data extract users will be logged out.

What action must I take?
Please cascade this information to the DDM and Data Extracts users within your organisation, and ensure you are logged out of the application on time.

 

What does the maintenance release contain?

  Reference Description
1 INC0928562 Data Extracts - Claim.Denial_YN, Claim.Risk_Order_Applied_YN and Claim.Risk_Order_Applied fields defaulting to YES in Data Extract when it is blank in Bordereaux spreadsheet.
Fix will ensure Null is defaulted when blank in a Bordereaux.
No table reloads are required.
2 INC0930170 Data Extracts - Contract renewal assignment rules for reporting channels copied from the original contract.
Fix will ensure assignment rules are not carried through to a renewal contract.
Table reloads may be required and affected Users will be contacted separately
3 INC0927143 Data Extracts - Deleted Bordereaux do not contra/correct transactional data properly.
Fix will generate the missing contra entries with the datetime stamp of when the fix is deployed, so users will pick up the entries on the next data extract runs.
No table reloads are required.
4 INC0931101
INC0933437
INC0932137
INC0932416
Unable to see errors in errors and warning Tab
5 INC0932160 No Column or Default Supplied (Insured Name)
6 INC0930574 Endorsement(s) which do not have New or Renewal entries to update
7 INC0934073
INC0932608
INC0935239
Error Processing

 

Next Update:
A further update will be sent post the deployment of the release.

eSP

ESP v1.4 Deployment to MAT

Last Updated: 29/09/2021 09:37
Next Update:

This communication is to provide advance notification of the upcoming deployment of the eSP v1.4 into MAT.

When is the deployment?
Friday 1st October at 1600; the deployment will last approximately 2 hours.

What is the impact on submissions during the deployment window?
During the deployment, the eSP Portal will be unavailable.

What does the release contain?
The release contains a mixture of bug fixes and enhancements, including:

  • User preferences to allow the number of items per page to be set for Query List and summary page
  • Enhanced additional transaction capability for users

What action must I take?
1. Please cascade this information to the eSP users within your organisation.
2. If your Organisation wishes to participate in testing, which will be conducted from week commencing 4th October, please do contact us.

If you have any queries or concerns, please raise them with the LIMOSS Service Desk by e-mailing servicedesk@limoss.london

eSP

Advance Notice - ESP Planned Maintenance

Last Updated: 29/06/2021 14:58
Next Update:

What is this notification about?

This notice is to advise you, there will be planned maintenance taking place within the ESP Production environment

When is the maintenance scheduled?

Saturday 26th June 2021 between 12:00 UK and 15:00 UK

How does it impact me?

There will be possible degradation to the service during the stated maintenance window above

What action must I take?

Please notify the ESP Market service users within your organisation

Gemini

Advance Notice - Gemini Planned Maintenance

Last Updated: 23/11/2021 14:49
Next Update:

This notice is to advise you of planned maintenance on the Gemini Production Market Service

When is the maintenance scheduled?
During the scheduled maintenance window on Saturday 27th November 2021 between 08:00 UK and 14:00 UK

How does it impact me?
The Gemini service will be unavailable for between 08:00 and 14:00 UK

What action must I take?
Please notify the Gemini Market service users within your Organisation

Support information:
If you have any queries or concerns, please raise them with the LIMOSS Service Desk by emailing servicedesk@limoss.london

Gemini

Advance Notice - Gemini Market service Maintenance in Production

Last Updated: 27/10/2021 09:45
Next Update:

This notice is to advise you of planned maintenance on the Gemini Market Service Production environment.

When is the maintenance scheduled?
During the scheduled maintenance window on Saturday 30th October 2021 between 08:00 and 14:00 UK.

How does it impact me?
The service will be unavailable to all the users from 08:00 to 14:00 UK on Saturday 30th October 2021.

What action must I take?
Please cascade to all Gemini Market service users in your Organisation that this maintenance is taking place.

Support
If you have any queries or concerns, please raise them with the LIMOSS Service Desk by e-mailing servicedesk@limoss.london

Gemini

Advance Notice - Gemini Market Service Maintenance in Production

Last Updated: 27/08/2021 14:15
Next Update:

What is this notification about?
This notice is to advise you of planned maintenance on the Gemini Market Service Production environment.

When is the maintenance scheduled?
During the scheduled maintenance window on Saturday 28th August 2021 between 08:00 and 14:00 UK.

How does it impact me?
The service will be unavailable to all the users from 08:00 - 14:00 UK on Saturday 28th August 2021.

What action must I take?
Inform all Gemini Market service users in your organisation that this maintenance is taking place.

Gemini

Advance Notice - Gemini Planned Maintenance

Last Updated: 29/06/2021 14:30
Next Update:

What is this notification about?

This notice is to advise you of planned maintenance on the Gemini Production Market Service

When is the maintenance scheduled?

During the scheduled maintenance window on Saturday 3rd July 2021 between 08:00 UK and 14:00 UK

How does it impact me?

The service will be unavailable for 6 hours between 08:00 and 14:00 UK

What action must I take?

Please notify the Gemini Market service users within your Organisation

Market Business Glossary

Market Business Glossary Maintenance

Last Updated: 12/05/2021 12:14
Next Update:

  • What is this notification about
    • This notice is to advise you of planned maintenance on the Market Business Glossary Service
  • When is the work scheduled 
    • The activity will take place on the 9th May 2021
  • How does it impact me
    • There is no disruption to Service whilst the work takes place. This is to provide changes in content and functionality as requested by the Market and improvement of UI.
  • What action must I take
    • None - For information only

Message Exchange

Advance Notice - Message Exchange Maintenance in Production

Last Updated: 19/08/2021 07:20
Next Update:

What is this notification about?

This notice is to advise you of planned maintenance on the Message Exchange Production environment.

When is the maintenance scheduled?

During the scheduled maintenance window on Tuesday 31st August 2021 between 20:00 and 22:00 UK.

How does it impact me?

The service will be unavailable for two hours from 20:00 - 22:00 UK on Tuesday 31st August 2021.

What action must I take?

If any messages fail during the maintenance window, these will need to be replayed.

If messages continue to fail, please contact the LIMOSS Service Desk (servicedesk@limoss.london).

Message Exchange

Message Exchange - Postponed Maintenance Update

Last Updated: 04/08/2021 16:22
Next Update:

What is this notification about?

This notice is to advise you of the postponement of the planned maintenance in the Message Exchange Production environment.

When is the maintenance scheduled?

The maintenance was scheduled during the maintenance windows on Thursday 5th August 2021. It will now take place on Thursday 19th August 2021 @ 20:00 UK - 20:30 UK.

What action must I take?

No action is required, a new communication will be issued shortly confirming the revised date.

If you have any questions or concerns, please contact the LIMOSS Service Desk (servicedesk@limoss.london).

Message Exchange

Message Exchange Maintenance in Production - Postponed

Last Updated: 21/07/2021 15:43
Next Update:

This notice is to advise you of the postponement of the planned maintenance in the Message Exchange Production environment.

When was the maintenance scheduled?
The maintenance was scheduled during the maintenance window on Thursday, 5th August 2021. It will now take place on Thursday 19th August 2021 @ 20:00 UK - 20:30 UK.

How does it impact me?
There will be no impact to the Message Exchange Production service.

What action must I take?
If any messages fail during the maintenance window, these will need to be replayed.

If messages continue to fail, please contact the LIMOSS Service Desk (servicedesk@limoss.london).

Message Exchange

Advance Notice - Message Exchange Planned Maintenance

Last Updated: 29/06/2021 15:12
Next Update:

This notice is to advise you of planned maintenance on the Message Exchange Production environment.

When was the maintenance scheduled?
During the scheduled maintenance window on Saturday 21st August 2021 between 08:00 and 09:00 UK time

How does it impact me?
The service will be unavailable for one hour from 08:00 - 09:00 UK time on Saturday 21st August 2021.

What action must I take?
If any messages fail during the maintenance window, these will need to be replayed.

If messages continue to fail, please contact the LIMOSS Service Desk (servicedesk@limoss.london).

SDC

Advance Notification: SDC Maintenance Saturday 4th December 2021

Last Updated: 30/11/2021 13:52
Next Update:

This is to inform you that we will be performing maintenance on the SDC Production environment.

  • When is the maintenance scheduled?
    • Saturday 4th December 2021 @ 0800 – 1700 UK.
  • How does it impact me?
    • During this time, there will be service degradation to the SDC Production environment, and the service may be unavailable at short notice with submission methods paused.
  • What action must I take?
    • Please cascade this information to your organisation’s SDC Market Service users as required.

SDC

Advance Notification: SDC Q4 Patching Event Saturday 20th November 2021 – SDC Market Service Production Environment

Last Updated: 12/11/2021 17:40
Next Update:

Issues History

  • Updated: 22/11/2021 12:00

This is to notify you that the quarterly SDC patching event was successfully completed. The SDC Portal is now available, and all submission methods have resumed

What action must I take?
Please cascade this information to your Organisation’s SDC Market Service users as required


Next update
No further updates will be provided

Support
If you experience any issues, please contact the LIMOSS Service Desk (servicedesk@limoss.london)

  • Updated: 20/11/2021 00:01

What is this notification about?

This is to inform you that the next quarterly SDC patching event has been scheduled to take place in the Production environment

When is the maintenance scheduled?

During the scheduled maintenance window on Saturday 20th November 2021 @ 00:01 to Monday 22nd November 2021 @ 08:00

How does it impact me?

During this time, the Production SDC Portal will be unavailable, and all other submission methods will be paused

What action must I take?

Should any submissions fail, these will need to be replayed

Please cascade this information to your Organisation’s SDC Market Service users as required

 Next Update

A reminder notice will be issued on Thursday 18th November 2021

SDC

SDC Q4 Patching Event Tuesday 16th November 2021 – SDC Market Service Non-Production Environments

Last Updated: 11/11/2021 16:43
Next Update: 12/11/2021 00:00

What is this notification about?
This is to inform you that the next quarterly SDC patching event has been scheduled to take place in all Non-Production environments


When is the maintenance scheduled?

From Tuesday 16th November 2021 @ 00:01 to Friday 19th November 2021 @ 00:00


How does it impact me?

During this time, the SDC Portals in these environments will be unavailable, and all other submission methods will be paused


What action must I take?
Please cascade this information to your Organisation’s SDC Market Service users as required


Next Update:
Further communication (regarding patching the Production environment) will be issued on Friday 12th November 2021

SDC

SDC Maintenance Release 7.4 (Prod)

Last Updated: 20/09/2021 13:57
Next Update:

Issues History

  • Updated: 15/10/2021 08:14

SDC Release 7.4 has been successfully implemented.  All services are up and running as normal.

 

What does the release contain?
Details of the features and improvements can be found in the Release Notes here.

 

Further Updates:
None

  • Updated: 14/10/2021 18:00

This notice is to provide advance notification of the upcoming deployment of the SDC Maintenance Release 7.4 to Production.


When is the deployment?
Thursday 14th October at 18:00 hrs GMT. The deployment will last approximately 3 hours.


What is the impact on submissions during the deployment window?
During the deployment, the SDC Portal will be unavailable. Submissions made to the SDC Market Service during this time will be queued and then processed post-deployment.


What does the release contain?
The release contains a mixture of data validation improvements, operational improvements, Service support improvements and bug fixes; No changes will be made to the GPM.
Details of features and improvements can be found in the attached Pre-Release Notes.

Please note that the contents of the release may be refined as the testing and development cycle continues; A final scope will be issued with the Release.


What action must I take?
Please cascade this information to the SDC users within your organisation.

 

If you have any queries or concerns, please raise them with the LIMOSS Service Desk by e-mailing servicedesk@limoss.london

SDE

Major Incident Notification - LIMOSS SDE and LIMOSS DAP currently unavailable

Last Updated: 22/11/2021 13:12
Next Update:

Issues History

  • Updated: 23/11/2021 13:20

This notice is being sent to all organisations using LIMOSS DAP (Devolved Admin Portal) and LIMOSS SDE (Secure Data Exchange) in all environments. If appropriate, please forward this email to your IT team.

What is this notification about?

This is to notify you that the above Major Incident has been resolved.   LIMOSS DAP (Devolved Admin Portal) and LIMOSS SDE (Secure Data Exchange) are available in all environments.

What action must I take?
Please inform all your users of this update.

Next update
The Market Status Page on the LIMOSS website has been updated. https://limoss.london/status-of-market-services There will be no further updates.

  • Updated: 22/11/2021 17:00

Our vendor is still conducting testing in one of the lower environments.

Next update
A further update will be issued via the Market Status Page on Tuesday 23rd November at 9am UK time : https://limoss.london/status-of-market-services

Support
If you have any queries or concerns, please raise them with the LIMOSS Service Desk by e-mailing servicedesk@limoss.london   or via the telephone number below.

  • Updated: 22/11/2021 15:05

Our vendor has investigated the issue and a fix has been identified.  Testing is currently in progress in one of the lower environments.

Next update
A further update will be issued via the Market Status Page before 5pm UK time today: https://limoss.london/status-of-market-services

Support
If you have any queries or concerns, please raise them with the LIMOSS Service Desk by e-mailing servicedesk@limoss.london or via the telephone number below.

  • Updated: 22/11/2021 13:11

We are currently experiencing an outage with the above mentioned Market Services.  Users are currently unable to access the DAP or SDE Market Services.

The API Gateway and authentication to all other SSO Market Services e.g. DDM, DCOM are not believed to be impacted.

What action is being taken to resolve this issue?
Investigations are underway by our vendor.

What action must I take?
Please inform all your users of this issue.

Next update
A further update will be issued via the Market Status Page before 5pm UK time today: https://limoss.london/status-of-market-services

Support
If you have any queries or concerns, please raise them with the LIMOSS Service Desk by e-mailing servicedesk@limoss.london or via the telephone number below.

SDE

LIMOSS SSO Services (SSO Portal/SDE/DAP/API Gateway) (PROD) Planned Outage 10th October 2021

Last Updated: 05/10/2021 13:01
Next Update:

This email is being sent to Authorised Contacts in all organisations registered in PROD LIMOSS SSO. If appropriate, or if you are unsure whether your organisation will be impacted by this outage, please forward this email to your IT team.

 

What is this notification about?

This notice is to advise you of planned maintenance in the PROD environment which will affect all LIMOSS SSO services (SSO Portal/SDE/DAP/API Gateway) and all APIs provided via the Gateway.

 

When is the maintenance scheduled?

Within the scheduled maintenance window on Sunday 10th October 2021 between 06:00 and 23:59 (UK), LIMOSS SSO Services and all APIs provided via the Gateway will be unavailable. LIMOSS SSO authentication, and access to other services such as DDM are not expected to be impacted by this outage.

How does this impact me?

The services listed above will be unavailable to all users from 06:00 and 23:59 UK

What action must I take?

All organisations are requested to:

 

  1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
  3. After the maintenance has completed, we advise all API subscribers and API publishers to test call an API via the PROD LIMOSS API Gateway
    1. API publishers are advised to check that their app can correctly validate the JWT received from the API Gateway.
    2. If the call is successful, no further action is required.
    3. If the call fails, please update the distribution keys or contact the LIMOSS Service Desk.

Next update

No further updates will be provided for this outage.

Support

For further information please contact the LIMOSS Service Desk.

SDE

Advance Notification: LIMOSS DAP, SDE and API Planned Maintenance (PROD) 05/09/2021

Last Updated: 26/08/2021 10:44
Next Update:

What is this notification about?
This notice is to advise you of planned maintenance in the PROD Environment which will affect LIMOSS SDE, LIMOSS DAP and Hashing/Timestamp APIs

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 5th September 2021 07:00 UK – 23:59 UK, LIMOSS SDE, LIMOSS DAP and Hashing/Timestamp APIs will be unavailable. LIMOSS SSO authentication, LIMOSS API Gateway and access to other services are not expected to be impacted by this outage.

How does this impact me?
The services listed above will be unavailable to all users from 07:00 UK – 23:59 UK

What action must I take?
All Authorised Contacts are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems are advised to wait until the outage has been completed and retry their request.
  3. If any issues are noticed after the maintenance has been completed please contact the LIMOSS Service Desk.

Next update
No further updates will be provided for this outage.

Support
For further information, please contact the LIMOSS Service Desk.

SDE

Planned Maintenance - LIMOSS SDE, SSO Portal and DAP (PROD) - 20 June 2021

Last Updated: 16/06/2021 10:22
Next Update:

This notice is to advise you of planned maintenance on the LIMOSS SDE and DAP Market Services

  • When is the maintenance scheduled?
    • Within the scheduled maintenance window on Sunday 20 June 2021 @ 05:00 UK – 12:00 UK.  LIMOSS SSO authentication, API Gateway and access to other services are not expected to be impacted by this outage.
  • How does this impact me?
    • LIMOSS SDE, SSO Portal and DAP Market Services will be unavailable to all users from 05:00 UK – 12:00 UK
    • As part of this update, the service logo will be updated with the LIMOSS logo, and the “Common Services” wording will be replaced with “LIMOSS SSO” in all areas.
  • What action must I take?
    • All organisations are requested to:
      • Inform relevant colleagues that this maintenance is taking place.
      • Be aware that users will not be able to access the LIMOSS SDE, SSO Portal and DAP Market Services during the stated date and time.
      • After the maintenance has completed, please contact the LIMOSS Service Desk if users experience any problems.
  • Next Update
    • No further updates will be issued

Support

For further information, please contact the LIMOSS Service Desk by e-mailing servicedesk@limoss.london

SSO

LIMOSS SSO Services (SSO Portal/SDE/DAP/API Gateway) (PROD) Planned Outage 10th October 2021

Last Updated: 05/10/2021 13:02
Next Update:

This email is being sent to Authorised Contacts in all organisations registered in PROD LIMOSS SSO. If appropriate, or if you are unsure whether your organisation will be impacted by this outage, please forward this email to your IT team.

 

What is this notification about?

This notice is to advise you of planned maintenance in the PROD environment which will affect all LIMOSS SSO services (SSO Portal/SDE/DAP/API Gateway) and all APIs provided via the Gateway.

 

When is the maintenance scheduled?

Within the scheduled maintenance window on Sunday 10th October 2021 between 06:00 and 23:59 (UK), LIMOSS SSO Services and all APIs provided via the Gateway will be unavailable. LIMOSS SSO authentication, and access to other services such as DDM are not expected to be impacted by this outage.

How does this impact me?

The services listed above will be unavailable to all users from 06:00 and 23:59 UK

What action must I take?

All organisations are requested to:

 

  1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
  3. After the maintenance has completed, we advise all API subscribers and API publishers to test call an API via the PROD LIMOSS API Gateway
    1. API publishers are advised to check that their app can correctly validate the JWT received from the API Gateway.
    2. If the call is successful, no further action is required.
    3. If the call fails, please update the distribution keys or contact the LIMOSS Service Desk.

Next update

No further updates will be provided for this outage.

Support

For further information please contact the LIMOSS Service Desk.

SSO

Advance Notification: LIMOSS SSO DAP (Devolved Admin Portal) - (PROD)

Last Updated: 28/09/2021 12:52
Next Update:

What is this notification about?
This notice is to advise you of planned maintenance in the PROD Environment which will affect LIMOSS SSO DAP (Devolved Admin Portal).

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 3rd October 2021 @ 06:00 –
23:59 UK, LIMOSS SSO DAP will be unavailable. LIMOSS SSO authentication, LIMOSS
SDE, LIMOSS API Gateway and access to other services are not expected to be
impacted by this outage.

How does this impact me?
The services listed above will be unavailable to all users from 06:00 – 23:59 UK

What action must I take?
All Authorised Contacts are requested to:
Inform relevant colleagues that this maintenance is taking place and that
users may experience problems with the services listed above during the stated
date and times.

During this maintenance window, users experiencing any problems are advised
to wait until the outage has been completed and retry their request.
If any issues are noticed after the maintenance has been completed please
contact the LIMOSS Service Desk.

Next update
No further updates will be provided for this outage.

SSO

Planned Maintenance - LIMOSS SDE, SSO Portal and DAP (PROD) - 20 June 2021

Last Updated: 16/06/2021 10:19
Next Update:

This notice is to advise you of planned maintenance on the LIMOSS SDE and DAP Market Services

  • When is the maintenance scheduled?
    • Within the scheduled maintenance window on Sunday 20 June 2021 @ 05:00 UK – 12:00 UK.  LIMOSS SSO authentication, API Gateway and access to other services are not expected to be impacted by this outage.
  • How does this impact me?
    • LIMOSS SDE, SSO Portal and DAP Market Services will be unavailable to all users from 05:00 UK – 12:00 UK
    • As part of this update, the service logo will be updated with the LIMOSS logo, and the “Common Services” wording will be replaced with “LIMOSS SSO” in all areas.
  • What action must I take?
    • All organisations are requested to:
      • Inform relevant colleagues that this maintenance is taking place.
      • Be aware that users will not be able to access the LIMOSS SDE, SSO Portal and DAP Market Services during the stated date and time.
      • After the maintenance has completed, please contact the LIMOSS Service Desk if users experience any problems.
  • Next Update
    • No further updates will be issued

Support

For further information, please contact the LIMOSS Service Desk by e-mailing servicedesk@limoss.london

SSO

LIMOSS Devolved Admin Portal (PROD) Planned Outage 23 May 21

Last Updated: 18/05/2021 17:10
Next Update:

What is this notification about?

This notice is to advise you of planned maintenance on the Devolved Admin Portal (DAP) in the PROD/LIVE environment. If appropriate, or if you are unsure whether your organisation uses this functionality, please forward this email to your IT team.

When is the maintenance scheduled?

During the scheduled maintenance window on this Sunday (23 May 21) between 05:00 and 09:00 (UK).

How does it impact users?

The Devolved Admin Portal (DAP) service may be unavailable between the times listed above. All other LIMOSS SSO services are unaffected and should be available as usual.

What action must I take?

All Authorised Contacts are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems are advised to wait until the outage has completed and retry their request.
  3. Consider informing DAP users that after this maintenance, they will be able to see their organisation’s ‘Owned Domains’ in DAP. For more information please see the guide to Accessing Lloyd’s Services with LIMOSS SSO
  4. If any issues are noticed after the maintenance has completed please contact the LIMOSS Service Desk.

Next update

No further updates will be provided for this outage.

For any additional support please contact the LIMOSS Service Desk.

 

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