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Service Degradation
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Planned Maintenance

API Gateway

Advanced Notification- Action Required: LIMOSS SSO Services (Prod) Planned Outage

Last Updated: 16/10/2022 08:00
Next Update:

What is this notification about?
This notice is to advise you of planned maintenance in the PROD environment where owing to our commitment to keep our software up to date, we are performing a database upgrade to ensure we are running the latest version.

Services impacted during the maintenance are:

  • LIMOSS SDE
  • LIMOSS SSO Portal
  • LIMOSS Devolved Admin Portal (DAP)
  • LIMOSS API Gateway and all APIs provided via the Gateway


When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 16th October between 08:00 and 11:00 (UK).

How does this impact me?
LIMOSS SDE, LIMOSS DAP, LIMOSS SSO Portal, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users during time stated above.

LIMOSS SSO authentication and access to other services such as DDM are not expected to be impacted by this outage.

What action must I take?
All organisations are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
  3. After the maintenance has completed, we advise all API subscribersand API publishers to test call an API via the PROD LIMOSS API Gateway.


Next update
No further updates will be provided for this outage.

Support
If you experience issues post the maintenance, please contact the LIMOSS Service Desk servicedesk@limoss.london

API Gateway

LIMOSS SSO Services (Prod) Planned Outage

Last Updated: 24/09/2022 07:00
Next Update:

This notice is to advise you of planned maintenance in the PROD environment which will affect:

  • LIMOSS SDE
  • LIMOSS SSO Portal
  • LIMOSS Devolved Admin Portal (DAP)
  • LIMOSS API Gateway and all APIs provided via the Gateway


When is the maintenance scheduled?

Within the scheduled maintenance window on Saturday 24th September 2022 between 07:00 and 10:00 (UK)  (Previously advised as Sunday 25th September)


How does this impact me?

LIMOSS SDE, LIMOSS DAP, LIMOSS SSO Portal, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users during time stated above.

LIMOSS SSO authentication and access to other services such as DDM are not expected to be impacted by this outage.


What action must I take?

All organisations are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
  3. After the maintenance has completed, we advise all API subscribersand API publishers to test call an API via the PROD LIMOSS API Gateway.

API Gateway

LIMOSS SDE, LIMOSS DAP, LIMOSS API Gateway and Hashing/Timestamp APIs (PROD) Planned Outage

Last Updated: 18/09/2022 06:00
Next Update:

What is this notification about?
This notice is to advise you of planned maintenance in the PROD environment which will affect the LIMOSS SDE, LIMOSS Devolved Admin Portal (DAP), LIMOSS API Gateway and all APIs provided via the Gateway.

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 18th September 2022 between 06:00 and 10:00 (UK).

How does this impact me?
LIMOSS SDE, LIMOSS DAP, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users.

LIMOSS SSO authentication, and access to other services such as DDM are not expected to be impacted by this outage.

What action must I take?
All organisations are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
  3. After the maintenance has completed, we advise all API subscribersand API publishers to test call an API via the PROD LIMOSS API Gateway
    • API publishers are advised to check that their app can correctly validate the JSON Web Token (JWT) received from the API Gateway.
    • If the call is successful, no further action is required.
    • If the call fails, please update the JWT Public key or contact the LIMOSS Service Desk.


Next update
No further updates will be provided for this outage.

Support
For further information please contact the LIMOSS Service Desk servicedesk@limoss.london.

API Gateway

Advanced Notification: Planned Outages - LIMOSS SSO Services - Sunday 3rd July 2022 between 08:00 and 12:00 (UK)

Last Updated: 03/07/2022 08:00
Next Update:

What is this notification about?
This notice is to inform you of planned maintenance in the PROD environment.

When is the maintenance scheduled?
Within the maintenance window on Sunday 3rd July 2022 between 08:00 and 12:00 (UK) the following services will be impacted:

  • LIMOSS API Gateway (including all APIs provided via the Gateway); LIMOSS SDE and LIMOSS DAP will be unavailable. LIMOSS SSO Authentication and LIMOSS Portal will not be impacted.

How does this impact me?
The services listed above will be unavailable to all users during the stated date and time.

What action must I take?
All organisations are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that users will experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems using the stated services are advised to wait until the outage has completed and retry their request.
  3. After the maintenance has completed, we advise all API subscribers and API publishers to test call an API via the PROD LIMOSS API Gateway.
  4. Users experiencing problems after the maintenance has completed should contact the LIMOSS Service Desk.


Next update

No further updates will be sent

Support
For further information please contact the LIMOSS Service Desk.

DAP

Advanced Notification- Action Required: LIMOSS SSO Services (Prod) Planned Outage

Last Updated: 16/10/2022 08:00
Next Update:

What is this notification about?
This notice is to advise you of planned maintenance in the PROD environment where owing to our commitment to keep our software up to date, we are performing a database upgrade to ensure we are running the latest version.

Services impacted during the maintenance are:

  • LIMOSS SDE
  • LIMOSS SSO Portal
  • LIMOSS Devolved Admin Portal (DAP)
  • LIMOSS API Gateway and all APIs provided via the Gateway


When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 16th October between 08:00 and 11:00 (UK).

How does this impact me?
LIMOSS SDE, LIMOSS DAP, LIMOSS SSO Portal, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users during time stated above.

LIMOSS SSO authentication and access to other services such as DDM are not expected to be impacted by this outage.

What action must I take?
All organisations are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
  3. After the maintenance has completed, we advise all API subscribersand API publishers to test call an API via the PROD LIMOSS API Gateway.


Next update
No further updates will be provided for this outage.

Support
If you experience issues post the maintenance, please contact the LIMOSS Service Desk servicedesk@limoss.london

DAP

LIMOSS SSO Services (Prod) Planned Outage

Last Updated: 24/09/2022 07:00
Next Update:

This notice is to advise you of planned maintenance in the PROD environment which will affect:

  • LIMOSS SDE
  • LIMOSS SSO Portal
  • LIMOSS Devolved Admin Portal (DAP)
  • LIMOSS API Gateway and all APIs provided via the Gateway


When is the maintenance scheduled?

Within the scheduled maintenance window on Saturday 24th September 2022 between 07:00 and 10:00 (UK)  (Previously advised as Sunday 25th September)


How does this impact me?

LIMOSS SDE, LIMOSS DAP, LIMOSS SSO Portal, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users during time stated above.

LIMOSS SSO authentication and access to other services such as DDM are not expected to be impacted by this outage.


What action must I take?

All organisations are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
  3. After the maintenance has completed, we advise all API subscribersand API publishers to test call an API via the PROD LIMOSS API Gateway.

DAP

LIMOSS SDE, LIMOSS DAP, LIMOSS API Gateway and Hashing/Timestamp APIs (PROD) Planned Outage

Last Updated: 18/09/2022 06:00
Next Update:

What is this notification about?
This notice is to advise you of planned maintenance in the PROD environment which will affect the LIMOSS SDE, LIMOSS Devolved Admin Portal (DAP), LIMOSS API Gateway and all APIs provided via the Gateway.

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 18th September 2022 between 06:00 and 10:00 (UK).

How does this impact me?
LIMOSS SDE, LIMOSS DAP, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users.

LIMOSS SSO authentication, and access to other services such as DDM are not expected to be impacted by this outage.

What action must I take?
All organisations are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
  3. After the maintenance has completed, we advise all API subscribersand API publishers to test call an API via the PROD LIMOSS API Gateway
    • API publishers are advised to check that their app can correctly validate the JSON Web Token (JWT) received from the API Gateway.
    • If the call is successful, no further action is required.
    • If the call fails, please update the JWT Public key or contact the LIMOSS Service Desk.


Next update
No further updates will be provided for this outage.

Support
For further information please contact the LIMOSS Service Desk servicedesk@limoss.london.

DAP

Advanced Notification: Planned Outages - LIMOSS SSO Services - Sunday 3rd July 2022 between 08:00 and 12:00 (UK)

Last Updated: 03/07/2022 08:00
Next Update:

What is this notification about?
This notice is to inform you of planned maintenance in the PROD environment.

When is the maintenance scheduled?
Within the maintenance window on Sunday 3rd July 2022 between 08:00 and 12:00 (UK) the following services will be impacted:

  • LIMOSS API Gateway (including all APIs provided via the Gateway); LIMOSS SDE and LIMOSS DAP will be unavailable. LIMOSS SSO Authentication and LIMOSS Portal will not be impacted.

How does this impact me?
The services listed above will be unavailable to all users during the stated date and time.

What action must I take?
All organisations are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that users will experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems using the stated services are advised to wait until the outage has completed and retry their request.
  3. After the maintenance has completed, we advise all API subscribers and API publishers to test call an API via the PROD LIMOSS API Gateway.
  4. Users experiencing problems after the maintenance has completed should contact the LIMOSS Service Desk.


Next update

No further updates will be sent

Support
For further information please contact the LIMOSS Service Desk.

DDM

DDM Service Notification: Emergency Production Maintenance

Last Updated: 25/11/2022 18:00
Next Update:

What is this notification about?
This notice is to advise of emergency maintenance today within the Production environment for the DDM Market Service. This is to fix the Data Extract defect which we previously highlighted to you on 14th November 2022. The fix will resolve the underlying issue and correct the data in the DWH.

What is the issue (defect)?
Scenario: While deleting a bordereaux using the bin icon on Tide UI, the bordereaux is deleted from the application, but the status is not updated to deleted in the DWH (Data Extract).
Expected: The status should be same in both application and Data Extract tables.
Impact: All Data Extract versions.

When is the emergency maintenance scheduled?
18:00 – 22:00 (UK) on Friday 25th November 2022

How does it impact me?
During the emergency maintenance window users will not be able to access the Production DDM Market Service and the Data Extract. The maintenance screen will display for front end users, and Data Extract users will be logged out.

What action must I take?
In order for the data to be updated within your data extract, you will need to undertake a reload of your data. Please cascade this information to the DDM Market Service and Data Extract Service users within your organisation.

Support
If you require assistance please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone:
 +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats

DDM

DDM Service Notification: Production Maintenance - DCOM-DDM Integration

Last Updated: 22/10/2022 09:00
Next Update:

What is this notification about?
This notice is to confirm the replanning and revised date for the Production maintenance to turn on the integration between the Lloyd’s DCOM solution and the DDM Market Service.

When is the maintenance scheduled?
09:00 – 12:00 (UK) on Saturday 22nd October 2022

How does it impact me?
During the scheduled maintenance window users will not be able to access the Production DDM Market Service and the Data Extract. The maintenance screen will display for front end users, and Data Extract users will be logged out.

There will be no change to the end user functionality of the DDM Market Service however, post completion of the maintenance users will be able to log contract information directly into the Lloyd’s DCOM integrated solution.

DCOM users are advised to register for email notifications on the outcome of the DCOM-DDM contract creation process e.g. reference data failures. You can register by raising a Service Request on the CTI Service Now portal System Notification - DDM Service Portal (service-now.com).

What action must I take?
Please cascade this information to the DDM Market Service and Data Extract Service users within your organisation.

Next update
A further update will be issued following successful completion of the maintenance.

Further information


DDM support
If you have any queries or concerns relating to DDM, please raise them with the LIMOSS Service Desk by e-mailing servicedesk@limoss.london or via the telephone number below.

DDM

Service Notification - DDM October Maintenance release

Last Updated: 15/10/2022 08:00
Next Update:

What is this notification about?
This notice is to advise you of planned maintenance within the Production environment for the DDM Market Service, to deliver the October Maintenance Release.

When is the maintenance scheduled?
Saturday 15th October 2022 between 08:00 and 18:00 (UK).

How does it impact me?
During the scheduled maintenance window users will not be able to access the Production DDM Market Service and the Data Extract. The maintenance screen will display for front end users, and Data Extract users will be logged out.

What does the maintenance release contain?
I known error fix for: Estimated Signed Line % more than 100

  • TASK0399560 and INC0965020

 What action must I take?
Please cascade this information to the DDM and Data Extracts users within your organisation.

Support

If you require assistance, please contact the DDM Service Desk on details below:

 

DDM

DDM September Maintenance Release

Last Updated: 10/09/2022 08:00
Next Update:

What is this notification about?
This notice is to advise you of planned maintenance activities within the Production environment for the DDM Market Service, to deliver the September Maintenance Release.

 

When is the maintenance scheduled?
Saturday 10th September 2022 between 08:00 and 18:00 (UK).

 

How does it impact me?
During the scheduled maintenance window, users will not be able to access DDM and the Data Extract Production Service.

 

What does the maintenance release contain?
Incident fixes for INC0957951, INC0960217 (bordereaux Stuck at Uploaded status after a new questionnaire was completed).

One enhancement for TASK0409712 (email notification when creating new division).

 

What action must I take?
Please cascade this information to the DDM and Data Extracts users within your organisation.

eSP

ESP v1.4 Deployment to MAT

Last Updated: 01/10/2021 16:00
Next Update:

This communication is to provide advance notification of the upcoming deployment of the eSP v1.4 into MAT.

When is the deployment?
Friday 1st October at 1600; the deployment will last approximately 2 hours.

What is the impact on submissions during the deployment window?
During the deployment, the eSP Portal will be unavailable.

What does the release contain?
The release contains a mixture of bug fixes and enhancements, including:

  • User preferences to allow the number of items per page to be set for Query List and summary page
  • Enhanced additional transaction capability for users

What action must I take?
1. Please cascade this information to the eSP users within your organisation.
2. If your Organisation wishes to participate in testing, which will be conducted from week commencing 4th October, please do contact us.

If you have any queries or concerns, please raise them with the LIMOSS Service Desk by e-mailing servicedesk@limoss.london

eSP

Advance Notice - ESP Planned Maintenance

Last Updated: 26/06/2021 12:00
Next Update:

What is this notification about?

This notice is to advise you, there will be planned maintenance taking place within the ESP Production environment

When is the maintenance scheduled?

Saturday 26th June 2021 between 12:00 UK and 15:00 UK

How does it impact me?

There will be possible degradation to the service during the stated maintenance window above

What action must I take?

Please notify the ESP Market service users within your organisation

Gemini

Gemini Service Notification - Planned Outage

Last Updated: 27/08/2022 08:00
Next Update:

What is this notification about?
This notice is to advise you of planned maintenance within the Production environment for the Gemini Market Service.

When is the maintenance scheduled?
During the scheduled maintenance window on Saturday 27th August 2022 between 08:00 and 14:00 UK.

How does it impact me?
During this time, the Gemini Market Service will be unavailable.

What action must I take?
Please cascade this information to all Gemini Market Service users in your Organisation.

Support
If you experience issues accessing the Gemini Production environment post the maintenance, please contact the LIMOSS Service Desk servicedesk@limoss.london

Gemini

Gemini Service Notification - Planned Outage

Last Updated: 30/07/2022 08:00
Next Update:

What is this notification about?

This notice is to advise you of planned maintenance within the Production environment for the Gemini Market Service.

When is the maintenance scheduled?

During the scheduled maintenance window on Saturday 30th July 2022 between 08:00 and 14:00 UK.

How does it impact me?

During this time, the Gemini Market Service will be unavailable.

What action must I take?

Please cascade to all Gemini Market Service users in your Organisation that this maintenance is taking place.

Support

If you experience issues accessing the Gemini Production environment post the maintenance, please contact the LIMOSS Service Desk servicedesk@limoss.london

Gemini

Gemini Service Notification - Planned Outage

Last Updated: 02/07/2022 08:00
Next Update:

What is this notification about?
This notice is to advise you of planned maintenance within the Production environment for the Gemini Market Service.

When is the maintenance scheduled?
During the scheduled maintenance window on Saturday 2nd July between 08:00 and 14:00 UK.

How does it impact me?
During this time, the Gemini Market Service will be unavailable.

What action must I take?
Please cascade to all Gemini Market service users in your Organisation that this maintenance is taking place, as required.

Support
If you experience issues accessing the Gemini Production Environment post the maintenance, please contact the LIMOSS Service Desk servicedesk@limoss.london

Gemini

Gemini Service Notification - Planned Outage

Last Updated: 12/06/2022 08:00
Next Update:

What is this notification about?

This notice is to advise you of planned maintenance activities on LIMOSS SSO, which will impact the availability of the Gemini Service.

When is the maintenance scheduled?

Sunday 12th June 2022 between 08:00 and 13:00 (UK)

How does it impact me?

During this time, the Gemini Market Service will be unavailable.

What action must I take?

Please cascade this information to the Gemini users within your organisation.

Support

If you have any queries or concerns, please raise them with the LIMOSS Service Desk by emailing servicedesk@limoss.london

For further information, please contact the LIMOSS Service Desk.

Regards

LIMOSS Service Desk

LIMOSS Website

LIMOSS Website maintenance

Last Updated: 25/02/2022 17:30
Next Update: 28/02/2022 08:00

What is this notification about?
This is to notify you off planned maintenance taking place on the LIMOSS Website

When is the maintenance scheduled?
During the planned maintenance window on Friday 25th February from 17:30 hrs to Monday 28th February 2022 at 08:00 hrs

How does it impact me?
During this time, the following online forms will be unavailable:

  • Organisation SSO Registration
  • SSO User Registration
  • DDM Registration

The LIMOSS website will be available during this time.

What action must I take?
Please refrain from completing any of the above mentioned online forms during the maintenance window. Please cascade this information to your organisation’s LIMOSS SSO and DDM Market Service users as required.

Next Update:

No further updates will be provided.

Market Business Glossary

Advanced Notification: Planned Outage - Market Business Glossary - Friday 14th October 2022 between 18:00 – 20:00 UK

Last Updated: 14/10/2022 18:00
Next Update:

What is this notification about?
This notice is to advise you of maintenance within the Production environment for the Market Business Glossary.

When is the maintenance scheduled?
Friday 14th October 2022 between 18:00 – 20:00 UK.

How does it impact me?
During this time, the Market Business Glossary will be unavailable.

What action must I take?
Please cascade this information to all Market Business Glossary Service users in your Organisation.

Support
If you experience issues with Market Business Glossary Production environment post the maintenance, please contact the LIMOSS Service Desk servicedesk@limoss.london

Market Business Glossary

Advanced Notification: Market Business Glossary - Planned Maintenance

Last Updated: 29/07/2022 13:00
Next Update: 01/08/2022 09:00

What is this notification about?
This is to inform of you of maintenance activity on the Market Business Glossary which is required to deliver the new Market Business Glossary 2.0 (MBG 2.0).

When is the Deployment scheduled?
From Friday 13:00 UK 29th July 2022 to 08:00 UK Monday 1st August 2022.

How does it impact me?
During this period, the Market Business Glossary will not be available.

What action must I take?
1) Please make sure you have completed any work on the current Market Business Glossary by 13:00 UK Friday 29th July 2022.
2) Please make sure you have access to the LIMOSS SSO Portal in order to access to the new MBG2.0. If you cannot access the LIMOSS SSO Portal, contact the LIMOSS Service Desk servicedesk@limoss.london.
3) When MBG2.0 becomes available on 08:00 Monday 1st August 2022 you will be asked to review and accept the revised terms and conditions. If you would like to view these terms and conditions prior to the 1st August 2022 please contact the LIMOSS Service Desk servicedesk@limoss.london.

Further Updates
A further update will be sent on Monday 1st August 2022.

Support
If you require assistance, please contact the LIMOSS Service Desk servicedesk@limoss.london

Market Business Glossary

Market Business Glossary Maintenance

Last Updated: 09/05/2021 09:00
Next Update:

  • What is this notification about
    • This notice is to advise you of planned maintenance on the Market Business Glossary Service
  • When is the work scheduled 
    • The activity will take place on the 9th May 2021
  • How does it impact me
    • There is no disruption to Service whilst the work takes place. This is to provide changes in content and functionality as requested by the Market and improvement of UI.
  • What action must I take
    • None - For information only

Message Exchange

Message Exchange - Disaster Recovery Test - Weekend of 24th/25th September 2022

Last Updated: 24/09/2022 08:00
Next Update:

What is this notification about?

This notice is to advise you of a Disaster Recover (DR) test within the Production environment for the Message Exchange Market Service.

When is the maintenance scheduled?

08:00 UK Saturday 24th September to 14:00 UK Sunday 25th September

How does it impact me?

During this time, the Message Exchange Production Service will be unavailable.

What action must I take?

Please cascade this information to all Message Exchange users within your Organisation.

How can I get involved?
If you would like to participate and send a test message during the Disaster Recover test, please contact the LIMOSS Service Desk servicedesk@limoss.london

Further Communication

A reminder email will be issued on the week of the DR Test

Support

Any failed messages will need to be replayed however, if you experience any issues on Monday morning, please contact servicedesk@limoss.london

Message Exchange

Advanced Notification: Planned Outage - Message Exchange - Saturday 6th August 2022 between 08:00 and 12:00 (UK)

Last Updated: 06/08/2022 08:00
Next Update:

What is this notification about?
This notice is to advise you of a planned maintenance activity on the Production Environment of Message Exchange.

When is the maintenance scheduled?
Saturday 6th August 2022 between 08:00 and 12:00 (UK)

How does it impact me?
During this time, the Production Message Exchange Service will be unavailable.

What action must I take?
If any messages fail during the maintenance window, these will need to be replayed.

Please cascade this information to the Message Exchange users within your organisation.

Support
If messages continue to fail or if you have any queries or concerns, please contact the LIMOSS Service Desk (servicedesk@limoss.london).

Message Exchange

Advance Notice - Service Maintenance - The Message Exchange (All Environments) Saturday 14th May 2022

Last Updated: 14/05/2022 10:00
Next Update:

This notice is to advise you of planned maintenance in the TEST, MAT and PROD (Live) environments which could affect the Message Exchange service.

When is the maintenance scheduled:
Within the maintenance window Saturday 14th May 2022 between 10:00 and 12:00 (UK).

How does this impact me?
The Message exchange service (TMEL) should remain available throughout the period listed above in all environments.  However, there is a low risk that Message Exchange services could become temporarily unavailable in the TEST, MAT or PROD (Live) environment.  We are highlighting the low risk of service interruption as a precaution. LIMOSS will monitor the availability of the services throughout and take appropriate action in the unlikely event that service is disrupted.

What action must I take?
All organisations are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that, although services are expected to continue as normal, there is a low risk of disruption during the stated date and times.
  2. During this maintenance window, users experiencing problems with the Message Exchange service are advised to wait until the maintenance has completed and retry their request.
  3. Any users experiencing problems after the maintenance has completed are advised to contact the LIMOSS Service Desk.

Next update
No further updates will be provided for this maintenance.

Support
For further information please contact the LIMOSS Service Desk.

Message Exchange

Major Incident Notification - Message Exchange

Last Updated: 12/04/2022 18:51
Next Update: 13/04/2022 08:30

Issues History

  • Updated: 12/04/2022 18:51

What is this notification about?

We are experiencing an intermittent outage with the above-mentioned Market Service in PROD and MAT.  As a result, users may be unable to process some messages using the Message Exchange Service.

What action is being taken to resolve this issue?

Investigations are underway by our vendor.

What action must I take?

Please inform all your users of this issue. We will advise you when this issue is resolved. We will reconcile all the failed messages and will request all affected users to replay the failed messages.

Next update

A further update will be issued by 08:30 (UK) tomorrow (13 April 2022).

Support

If you have any queries or concerns, please raise them with the LIMOSS Service Desk by emailing servicedesk@limoss.london or via the telephone number below.

 

  • Updated: 13/04/2022 09:36

This is an update to the intermittent outage previously reported on the above Market Service in PROD and MAT. Users may have been unable to process some messages using the Message Exchange Service.

The service is now available for market use. All the incoming and outgoing messages are being processed without any issues.

What action is being taken to resolve this issue?
Investigations are continuing. A 3rd party provider (DNS Registrar) has been identified as the root cause of the issue.

LIMOSS will continue to monitor the services.

What action must I take?
Please inform all your users that the services are now available again. If any users experience problems, please inform LIMOSS Service Desk. We are reconciling the failed message and will request all the affected users to reply again to process it successfully.

Next update
No further updates are planned.

Support
If you have any queries or concerns, please raise them with the LIMOSS Service Desk by emailing servicedesk@limoss.london or via the telephone number below.

SDC

SDC Release Deployment (R7.6) – Thursday 22nd September

Last Updated: 17/11/2022 18:00
Next Update:

Issues History

  • Updated: 17/11/2022 18:00

Why am I receiving this communication?

This communication is to provide advance notice of the upcoming deployment of the SDC Maintenance Release 7.6 to Production.

When is the deployment?

Thursday 17th November at 1800 hrs. The deployment will last approximately 3 hours.

What is the impact on submissions during the deployment window?

During the deployment, the SDC Portal will be unavailable. Submissions made to the SDC Market Service during this time will be queued and then processed post-deployment.

What does the release contain?

The release contains a mixture of enhancements and bug fixes and includes operational readiness changes for Next Gen PPL; No changes will be made to the GPM as part of this release.

Details of features and improvements can be found on the LIMOSS website  SDC-Release-7.6-Release-Notes-v2.

What action must I take?

Please cascade this information to the SDC users within your organisation.

A reminder notification will be sent in the week before the release.

If you have any queries or concerns, please raise them with the LIMOSS Service Desk by e-mailing servicedesk@limoss.london or telephoning 0207 100 5151.

  • Updated: 18/11/2022 09:00

What is this notification about?
This is to notify you that the SDC R7.6 maintenance release was successfully completed.
The SDC Portal is now available, and all submission methods have resumed.

What does the release contain?
Details of features and improvements can be found on the LIMOSS website SDC page here: https://limoss.london/structured-data-capture-sdc

What action must I take?
Please cascade this information to your Organisation’s SDC Market Service users as required.

Next update
No further updates will be provided

Support
If you experience any issues, please contact the LIMOSS Service Desk (servicedesk@limoss.london)

SDC

Advance Notification: SDC Q3 2022 Patching Event Saturday 20th August 2022 – SDC Market Service Production Environment

Last Updated: 20/08/2022 07:52
Next Update:

Issues History

  • Updated: 20/08/2022 07:52

What is this notification about?

This is to notify you that the quarterly SDC patching event was successfully completed.

The SDC Portal is now available, and all submission methods have resumed.

What action must I take?

Please cascade this information to your Organisation’s SDC Market Service users as required.

Next update

No further updates will be provided.

Support

If you experience any issues, please contact the LIMOSS Service Desk (servicedesk@limoss.london).

  • Updated: 20/08/2022 00:01

What is this notification about?
This is to inform you that the next quarterly SDC patching event has been scheduled to take place in the Production environment.

 

When is the maintenance scheduled?
During the scheduled maintenance window on Saturday 20th August 2022 @ 00:01 hrs UK to Monday 22nd August 2022 @ 08:00 hrs UK.

 

How does it impact me?
During this time, the Production SDC Portal will be unavailable, and all other submission methods will be paused.

 

What action must I take?
Should any submissions fail, these will need to be replayed.
Please cascade this information to your organisation’s SDC Market Service users as required.

 

Next Update:
A reminder communication will be issued on Thursday 18th August 2022.

 

Support:
If you require any assistance, please contact the LIMOSS Service Desk (servicedesk@limoss.london)

SDC

Use of TLS1.2 in LIMOSS SDC Portal in Production

Last Updated: 03/08/2022 20:00
Next Update:

What is this notification about?

  • This is to advise you that a security enhancement is being made to the LIMOSS SDC Portal in the Production environment.
  • When documents are submitted to the LIMOSS SDC Service, via the LIMOSS SDC Portal, these will now be sent and acknowledged using TLS1.2 encryption.
  • Microsoft has previously deprecated TLS1.0 and TLS1.1 so we are ensuring the LIMOSS SDC Market Service is in line with current security protocols.
  • No other submission channels for the LIMOSS SDC Service are affected.

When is the security enhancement scheduled?

  • 20:00 (UK) Wednesday 3rd August, 2022.
  • The LIMOSS SDC Portal will be unavailable between 20:00 (UK) and 21:00 (UK) on Wednesday 3rd August, 2022.
  • Other submission mechanisms to the LIMOSS SDC Market Service (e.g., email, PPL, API) are not affected.

How does it impact me?
You may have experienced errors if you have been submitting via the LIMOSS SDC Portal (relating to the inability to successfully send an email acknowledgement of the upload); This error will now be remediated.

What action must I take?
Please cascade this information to your organisation’s SDC Market Service users as required.

SDC

P2 Notification IN00017512: SDC (Production) Portal Outage - 13/06 14:30 BST

Last Updated: 13/06/2022 16:30
Next Update:

Issues History

  • Updated: 13/06/2022 16:30

What is this notification about?
This is to notify you that the earlier SDC Portal (Production) outage has been resolved.
Access to SDC via the Portal is restored and we apologise for any inconvenience caused.

What action must I take?
Please cascade this information to your Organisation’s SDC Market Service users as required.
Submissions were paused and are being re-processed by the system. There is no action on end users.

Next update:
No further updates.

  • Updated: 13/06/2022 14:30

What is this notification about?
This is to notify you that the SDC Portal (Production) is currently unavailable due to an outage.
Our support teams and vendors are looking into the cause as a matter of urgency.
Please note only the Portal is affected and alternate submission methods into SDC remain viable.

What action must I take?
Please cascade this information to your Organisation’s SDC Market Service users as required.

Next update:
A further update will be provided by 16:00 BST today, or once service is restored.

SDE

Advanced Notification- Action Required: LIMOSS SSO Services (Prod) Planned Outage

Last Updated: 16/10/2022 08:00
Next Update:

What is this notification about?
This notice is to advise you of planned maintenance in the PROD environment where owing to our commitment to keep our software up to date, we are performing a database upgrade to ensure we are running the latest version.

Services impacted during the maintenance are:

  • LIMOSS SDE
  • LIMOSS SSO Portal
  • LIMOSS Devolved Admin Portal (DAP)
  • LIMOSS API Gateway and all APIs provided via the Gateway


When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 16th October between 08:00 and 11:00 (UK).

How does this impact me?
LIMOSS SDE, LIMOSS DAP, LIMOSS SSO Portal, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users during time stated above.

LIMOSS SSO authentication and access to other services such as DDM are not expected to be impacted by this outage.

What action must I take?
All organisations are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
  3. After the maintenance has completed, we advise all API subscribersand API publishers to test call an API via the PROD LIMOSS API Gateway.


Next update
No further updates will be provided for this outage.

Support
If you experience issues post the maintenance, please contact the LIMOSS Service Desk servicedesk@limoss.london

SDE

LIMOSS SSO Services (Prod) Planned Outage

Last Updated: 24/09/2022 07:00
Next Update:

This notice is to advise you of planned maintenance in the PROD environment which will affect:

  • LIMOSS SDE
  • LIMOSS SSO Portal
  • LIMOSS Devolved Admin Portal (DAP)
  • LIMOSS API Gateway and all APIs provided via the Gateway


When is the maintenance scheduled?

Within the scheduled maintenance window on Saturday 24th September 2022 between 07:00 and 10:00 (UK)  (Previously advised as Sunday 25th September)


How does this impact me?

LIMOSS SDE, LIMOSS DAP, LIMOSS SSO Portal, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users during time stated above.

LIMOSS SSO authentication and access to other services such as DDM are not expected to be impacted by this outage.


What action must I take?

All organisations are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
  3. After the maintenance has completed, we advise all API subscribersand API publishers to test call an API via the PROD LIMOSS API Gateway.

SDE

LIMOSS SDE, LIMOSS DAP, LIMOSS API Gateway and Hashing/Timestamp APIs (PROD) Planned Outage

Last Updated: 18/09/2022 06:00
Next Update:

What is this notification about?
This notice is to advise you of planned maintenance in the PROD environment which will affect the LIMOSS SDE, LIMOSS Devolved Admin Portal (DAP), LIMOSS API Gateway and all APIs provided via the Gateway.

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 18th September 2022 between 06:00 and 10:00 (UK).

How does this impact me?
LIMOSS SDE, LIMOSS DAP, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users.

LIMOSS SSO authentication, and access to other services such as DDM are not expected to be impacted by this outage.

What action must I take?
All organisations are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
  3. After the maintenance has completed, we advise all API subscribersand API publishers to test call an API via the PROD LIMOSS API Gateway
    • API publishers are advised to check that their app can correctly validate the JSON Web Token (JWT) received from the API Gateway.
    • If the call is successful, no further action is required.
    • If the call fails, please update the JWT Public key or contact the LIMOSS Service Desk.


Next update
No further updates will be provided for this outage.

Support
For further information please contact the LIMOSS Service Desk servicedesk@limoss.london.

SDE

Advanced Notification: Planned Outages - LIMOSS SSO Services - Sunday 3rd July 2022 between 08:00 and 12:00 (UK)

Last Updated: 03/07/2022 08:00
Next Update:

What is this notification about?
This notice is to inform you of planned maintenance in the PROD environment.

When is the maintenance scheduled?
Within the maintenance window on Sunday 3rd July 2022 between 08:00 and 12:00 (UK) the following services will be impacted:

  • LIMOSS API Gateway (including all APIs provided via the Gateway); LIMOSS SDE and LIMOSS DAP will be unavailable. LIMOSS SSO Authentication and LIMOSS Portal will not be impacted.

How does this impact me?
The services listed above will be unavailable to all users during the stated date and time.

What action must I take?
All organisations are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that users will experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems using the stated services are advised to wait until the outage has completed and retry their request.
  3. After the maintenance has completed, we advise all API subscribers and API publishers to test call an API via the PROD LIMOSS API Gateway.
  4. Users experiencing problems after the maintenance has completed should contact the LIMOSS Service Desk.


Next update

No further updates will be sent

Support
For further information please contact the LIMOSS Service Desk.

SSO

Advanced Notification- Action Required: LIMOSS SSO Services (Prod) Planned Outage

Last Updated: 16/10/2022 08:00
Next Update:

What is this notification about?
This notice is to advise you of planned maintenance in the PROD environment where owing to our commitment to keep our software up to date, we are performing a database upgrade to ensure we are running the latest version.

Services impacted during the maintenance are:

  • LIMOSS SDE
  • LIMOSS SSO Portal
  • LIMOSS Devolved Admin Portal (DAP)
  • LIMOSS API Gateway and all APIs provided via the Gateway


When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 16th October between 08:00 and 11:00 (UK).

How does this impact me?
LIMOSS SDE, LIMOSS DAP, LIMOSS SSO Portal, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users during time stated above.

LIMOSS SSO authentication and access to other services such as DDM are not expected to be impacted by this outage.

What action must I take?
All organisations are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
  3. After the maintenance has completed, we advise all API subscribersand API publishers to test call an API via the PROD LIMOSS API Gateway.


Next update
No further updates will be provided for this outage.

Support
If you experience issues post the maintenance, please contact the LIMOSS Service Desk servicedesk@limoss.london

SSO

LIMOSS SSO Service Degradation

Last Updated: 06/10/2022 09:30
Next Update: 06/10/2022 10:30

The following services Lloyd’s Insights, Lloyd’s DCOM, Lloyd’s MSC are currently unavailable via LIMOSS SSO until further notice.

SSO

LIMOSS SSO Services (Prod) Planned Outage

Last Updated: 24/09/2022 07:00
Next Update:

This notice is to advise you of planned maintenance in the PROD environment which will affect:

  • LIMOSS SDE
  • LIMOSS SSO Portal
  • LIMOSS Devolved Admin Portal (DAP)
  • LIMOSS API Gateway and all APIs provided via the Gateway


When is the maintenance scheduled?

Within the scheduled maintenance window on Saturday 24th September 2022 between 07:00 and 10:00 (UK)  (Previously advised as Sunday 25th September)


How does this impact me?

LIMOSS SDE, LIMOSS DAP, LIMOSS SSO Portal, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users during time stated above.

LIMOSS SSO authentication and access to other services such as DDM are not expected to be impacted by this outage.


What action must I take?

All organisations are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
  3. After the maintenance has completed, we advise all API subscribersand API publishers to test call an API via the PROD LIMOSS API Gateway.

SSO

Advanced Notification: Planned Outages Sunday 19th and 26th June 2022 between 08:00 and 13:00 (UK)

Last Updated: 19/06/2022 08:00
Next Update: 26/06/2022 00:00

What is this notification about?
This notice is to inform you of planned maintenance in the PROD environment on 2 consecutive weekends.

When is the maintenance scheduled?
Within the maintenance windows on Sunday 19th June 2022 and Sunday 26th June 2022 between 08:00 and 13:00 (UK) the following services will be impacted:

  1. Sunday 19th June 2022: LIMOSS API Gateway (including all APIs provided via the Gateway); LIMOSS SDE and LIMOSS DAP will be unavailable. LIMOSS SSO Authentication will not be impacted.
  2. Sunday 26th June 2022: LIMOSS Portal will be unavailable. LIMOSS SSO Authentication and all other LIMOSS SSO services will not be impacted.


How does this impact me?
The services listed above will be unavailable to all users during the stated date and time.

What action must I take?
All organisations are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that users will experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems using the stated services are advised to wait until the outage has completed and retry their request.
  3. After the maintenance has completed, we advise all API subscribers and API publishers to test call an API via the PROD LIMOSS API Gateway.
  4. Users experiencing problems after the maintenance has completed should contact the LIMOSS Service Desk.


Next update
No further updates will be sent.

Support
For further information please contact the LIMOSS Service Desk.

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