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Status of Market Services

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Major Incident
Service Degradation
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Planned Maintenance
Major Incident
Service Degradation
Normal
Planned Maintenance

DDM

June Maintenance Release - DDM

Last Updated: 11/06/2021 14:18
Next Update: 14/06/2021 10:00

  • What is this notification about?

o    This notice is to advise you of planned maintenance on the DDM Market Service

  • When is the maintenance scheduled?

o    During the scheduled maintenance window on Saturday 12th June between 08:00 UK and 18:00 UK

  • How does it impact me?

o    Users will experience issues accessing DDM and the Data Warehouse during the above window

  • What action must I take?

o    None – This is for information only. A further update will be sent on Monday post the deployment of the release.

DDM

Service Notification - DDM Market Service - Emergency Maintenance

Last Updated: 20/05/2021 16:53
Next Update: 21/05/2021 18:00

  • What is this notification about?
    This notice is to advise you of emergency maintenance required to resolve two outstanding issues.

    • IN00009882 - The fix will automatically revert 177 stuck Bordereaux to Unapproved then these will be manually deleted by CTi as originally intended.
    • INC0924198 - This will re-trigger the ETL so that it runs for the affected DWH entries. The impact of this is that the next DWH data run performed will download all the Bordereaux with the new statuses and this will include all the impacted Bordereaux that have had their status changed from Publishing to Approved.
  • When is the maintenance scheduled?
    During the scheduled maintenance window on Friday 21st May 2021 between 18:00 and 19:00 GMT
  • How does it impact me?
    During the maintenance window, the DDM market service performance will be degraded, and users may experience slow performance
  • What action must I take?
    Please keep the End Users within your Organisation updated
  • Next update
    No further updates

DDM

DDM Performance Issues / Bordereaux in Deleting

Last Updated: 12/05/2021 14:29
Next Update:

Issues History

  • Updated: 19/05/2021 16:00

Update - Service Degradation – DDM

  • Latest update
    • The fix to resolve the Bordereaux in “Deleting” status is currently being reviewed for deployment.
    • The fix will automatically revert 177 stuck Bordereaux to Unapproved then Delete the Bordereaux as originally intended.
    • A further 12 Bordereaux require a custom fix and the service team will liaise directly with the End Users affected.
  • How does it impact me?
    • You will not be able to take any action on Bordereaux with the status - “Deleting”.  Please wait for further communication to be provided on this, once the remediation has been applied.
  • What action must I take?
    • Please keep the End Users within your Organisation updated. We also ask that any performance-related issues are logged via ServiceNow to aid investigations.
  • Next update
    • The next update will be 16:00 on the 20th May 2021

  • Updated: 18/05/2021 13:53

Update - Service Degradation – DDM

  • Latest update
    • The fix to resolve the Bordereaux in “Deleting” status is currently in the final phases of testing.
    • The fix will automatically revert  177 stuck Bordereaux to Unapproved then Delete the Bordereaux as originally intended.
    • A further 12 Bordereaux require a custom fix and the service team will liaise directly with the End Users affected.
  • How does it impact me?
    • You will not be able to take any action on Bordereaux with the status - “Deleting”.  Please wait for further communication to be provided on this, once the remediation has been applied
  • What action must I take?
    • Please keep the End Users within your Organisation updated. We also ask that any performance-related issues are logged via ServiceNow to aid investigations.
  • Next update
    • The next update will be 16:00 on the 19th May 2021

  • Updated: 14/05/2021 16:40

Update - Service Degradation – DDM

  • What is this notification about?
    An emergency maintenance release is due to be implemented tonight at 18:00.        This is to remediate the service degradation issues being experienced in DDM
  • How does it impact me?
    The DDM Market Service will be unavailable whilst the emergency release is deployed between:

    • Start: 1800 14th May 2021   
    • Finish: 1815 14th May 2021
  • What action must I take?
    Please notify the DDM Market service users within your organisation.
  • Next update
    The next update will be 13:00 on the 17th May 2021

  • Updated: 14/05/2021 09:30

Update - Service Degradation – DDM

  • What is this notification about?
    Service degradation is still being experienced on an intermittent basis with the DDM Market Service. A fix is being tested for imminent deployment.
  • How does it impact me?
    Users will experience service degradation when:

    • Navigating DDM
    • Working on a Bordereau, and,
    • Specifically, when trying to delete a Bordereau.
  • What action must I take?
    Please notify the DDM Market service users within your organisation.
  • Next update
    The next update will be 17:00 on the 14th May 2021

  • Updated: 13/05/2021 15:34

Update - Service Degradation – DDM

  • Latest Update
    Service degradation is still being experienced on an intermittent basis with the DDM Market Service. A fix will be deployed at the earliest opportunity once all testing has been completed.
  • How does it impact me
    Users will experience service degradation when:

    • Navigating DDM
    • Working on a Bordereau, and,
    • Specifically, when trying to delete a Bordereau.
  • What action must I take
    Please notify the DDM Market service users within your organisation.
  • Next update
    The next update will be 09:30 on the 14th May 2021

  • Updated: 13/05/2021 14:30

Update - Service Degradation – DDM

  • Latest update
    • Testing of the proposed remediation is progressing well and having the desired effect, no subsequent issues have arisen at this time.The plan is to deploy the fix at the earliest opportunity once all governance checks have been passed.
  • How does it impact me
    • The degradation is still currently present, and you may experience intermittent disruption whilst navigating the system, and working on Borderaux, specifically when trying to delete a Borderaux.
  • What action must I take
    • None at this time
  • Next update
    • A further update will be provided once the solution is ready for deployment.

  • Updated: 12/05/2021 10:15

Update - Service Degradation – DDM

  • Latest update
    • CTi have now identified the root cause of the issue and is being linked back to enhancement from the previous weekend's Release 3.4.0.10.The fix has been produced and testing is currently underway to ensure that it is having the desired effect and that no other issues arise once deployed. If no issues are encountered CTi will plan to deploy the fix later today once it has passed the required governance steps.
  • How does it impact me
    • The degradation is still currently present, and you may experience intermittent disruption whilst navigating the system, and working on Borderaux, specifically when trying to delete a Borderaux.
  • What action must I take
    • None at this time
  • Next update
    • A further update will be provided by 14:00 on the 13th May

  • Updated: 12/05/2021 18:00

Update - Service Degradation – DDM

  • Latest update
    • CTi have now identified a potential fix for the performance issues being experienced. Testing is currently due to commence to ensure that the fix is having the desired effect and that no other issues arise.If no issues are encountered, CTi will plan to deploy the fix tomorrow once it has passed the required governance steps.
  • How does it impact me
    • The degradation is still currently present, and you may experience intermittent disruption whilst working on a Borderaux, along with general navigation within the application.
  • What action must I take
    • None at this time
  • Next update
    • A further update will be provided by 09:30 on the 13th May

  • Updated: 12/05/2021 14:03

Service Degradation – DDM

  • What is this notification about
    • This notice is to inform you we investigating a Service Degradation issue impacting DDM performance.
    • CTi is continuing to investigate the issues that are being seen with the database performance, and are working on the required mitigation steps to restore normal service.
  • How does it impact me
    • You may experience performance degradation whilst, working on a Borderaux along with general navigation within the application.
  • What action must I take
    • Nothing at this time.
  • Next update
    • A further update will be provided at 16:30

DDM

DDM May Maintenance Release

Last Updated: 12/05/2021 12:19
Next Update:

DDM May Maintenance Release

Application/System affected:
DDM and Data Warehouse

Market Impact:
During the times stated below access will be unavailable to the DDM Service

Outage:
Start:    08/05/2021 08:00
Finish:  08/05/2021 18:00

Actions required:
N/A.

Gemini

Advanced Notice – Gemini Phase 3 Go Live

Last Updated: 21/05/2021 14:14
Next Update: 21/05/2021 17:00

  • What is this notification about?
    This notice is to advise you of the implementation of Gemini Phase 3, which mandates the use of LIMOSS SSO.

 

  • When is the implementation for Phase 3?
    The activities will be completed between 17:00 and 00:00 on Friday 21st May 2021.

 

  • How does it impact my organisation?
    The Gemini Market service will be unavailable to users from 17:00 until 00:00 on Friday 21st May 2021. Post implementation, all Carrier users wishing to access the Gemini Market service will require LIMOSS SSO credentials from 22nd May 2021.

 

  • What action must I take?
    • Please notify the Gemini Market service users within your organisation.
    • Please ensure all your Gemini users have been added to LIMOSS SSO.

 

  • How do I add users into LIMOSS SSO so they can access Gemini?
    You can add users to LIMOSS SSO by:

    • Emailing the LIMOSS Service Desk (servicedesk@LIMOSS.London) to request a LIMOSS SSO account for your relevant users.
    • Using the self-service portal to request a LIMOSS SSO account for your relevant users.
    • If you are the Authorised Contact in LIMOSS SSO for your organisation, you can add your new users into LIMOSS SSO via the Devolved Admin Portal.

Market Business Glossary

Market Business Glossary Maintenance

Last Updated: 12/05/2021 12:14
Next Update:

  • What is this notification about
    • This notice is to advise you of planned maintenance on the Market Business Glossary Service
  • When is the work scheduled 
    • The activity will take place on the 9th May 2021
  • How does it impact me
    • There is no disruption to Service whilst the work takes place. This is to provide changes in content and functionality as requested by the Market and improvement of UI.
  • What action must I take
    • None - For information only

Message Exchange

Advanced Notice - Planned Maintenance – Message Exchange Market Service

Last Updated: 27/05/2021 13:42
Next Update:

  • What is this notification about?
    • This notice is to advise you of planned maintenance on the Message Exchange Production (and MAT) Market Service
  • When is the maintenance scheduled?
    • During the scheduled maintenance window on Saturday 29th May between 0800 and 1400 UTC
  • How does it impact me?
    • The service will be unavailable between Saturday 29th May between 0800 and 1400 UTC
  • What action must I take?
    • Should any messages fail, these will need to be replayed
  • Next update
    • No further updates

SDC

Advanced Notice - Planned Maintenance – SDC Market Service

Last Updated: 07/06/2021 15:15
Next Update:

Issues History

  • Updated: 14/06/2021 11:33

Completion Notice - Planned Maintenance – SDC Market Service

  • What is this notification about?
    • This notice is to inform you that the planned maintenance on the SDC Production Market Service has completed successfully.
      The service is now available.
  • What action must Authorised Contacts take?
    • Please cascade this information to your Organisation’s SDC Market Service users as required.
  • Further Updates:
    • None.

  • Updated: 11/06/2021 20:00

Reminder Notice - Planned Maintenance – SDC Market Service

  • What is this notification about?
    • This notice is to remind you of planned maintenance on the SDC Production Market Service
  • When is the maintenance scheduled?
    • During the scheduled maintenance window on Friday 11th June 2021 between 20:00 UK and 21:00 UK
  • How does it impact me?
    • The service will be unavailable for 1 hour between 20:00 UK and 21:00 UK
  • What action must I take?
    • Should any submissions fail, these will need to be replayed
    • Please notify the SDC Market service users within your Organisation
  • Next update
    • A notice will be sent when the SDC Production Market Service is available

  • Updated: 11/06/2021 20:00

  • What is this notification about?
    • This notice is to remind you of planned maintenance on the SDC Production Market Service
  • When is the maintenance scheduled?
    • During the scheduled maintenance window on Friday 11th June 2021 between 20:00 UK and 21:00 UK.
  • How does it impact me?
    • The service will be unavailable for 1 hour between 20:00 UK and 21:00 UK.
  • What action must I take?
    • Should any submissions fail, these will need to be replayed
    • Please notify the SDC Market service users within your Organisation
  • Next update
    • A notice will be sent when the SDC Production Market Service is available

SDC

Advance Notice - Planned Disaster Recovery Test – SDC Market Service

Last Updated: 28/05/2021 16:27
Next Update:

Issues History

  • Updated: 05/06/2021 11:00

  • What is this notification about?
    • This notice is to inform you that the planned Disaster Recovery (DR) Test on the SDC Market Service has been successfully completed. The SDC Portal is now available, and all other submission methods have resumed.
  • What action must Authorised Contacts take?
    • Please cascade this information to your Organisation’s SDC Market Service users as required.
  • Further Updates:
    • None
  • Support information:

  • Updated: 04/06/2021 18:00

This notice is to advise you of a planned Disaster Recovery (DR) Test on the SDC Market Service

  • When is the test scheduled?

    • The DR test will take place between from 18:00 UK Time on Friday 4th June 2021 until 08:00 UK Time on Monday 7th June 2021
  • How does it impact me?

    • The service will be unavailable from 18:00 UK Time on Friday 4th June 2021 until 08:00 UK Time Monday 7th June 2021
    • During the test, the SDC Portal will be unavailable
    • Submissions made to the SDC Market Service during this time will be queued and then processed once the test is completed
    • If the test completes earlier than planned, the Service will be made available
  • What action must I take?
    • Please cascade this information to all SDC users within your Organisation
    • If you have any queries or concerns, please raise them with the LIMOSS Service Desk by e-mailing servicedesk@limoss.london

SDC

Production: SDC Q2 Patching Event

Last Updated: 21/05/2021 10:47
Next Update:

Issues History

  • Updated: 24/05/2021 08:30

What is this notification about?
This is to notify you that the quarterly SDC patching event was successfully completed. The SDC Portal is now available, and all other submission methods have resumed.

What action must Authorised Contacts take?
Please cascade this information to your organisation’s SDC Market Service users as required.

Further Updates:
None

Support information:
Should you have any queries or concerns, please raise them with the LIMOSS Service Desk by e-mailing servicedesk@limoss.london or via the telephone number below.

  • Updated: 22/05/2021 00:01

What is this notification about?
This is to remind you that the next quarterly SDC patching event has been scheduled to take place in the Production environment.

When is the deployment?
Saturday 22nd May 2021 @ 00:01 GMT to Monday 24th May 2021 @ 00:01 GMT.

What is the impact on submissions during the quarterly SDC patching event window?
During this time, the Production SDC Portal will be unavailable, and all other submission methods will be paused.

What action must Authorised Contacts take?
Please cascade this reminder to your organisation’s SDC Market Service users as required.

Next Update:
The next update will be issued once the quarterly SDC patching event is completed.

Support information
If you have any queries or concerns, please raise them with the LIMOSS Service Desk by e-mailing servicedesk@limoss.london or via the telephone number below

SDC

SDC Release Deployment (R7.3) - Thursday 17th June 2021

Last Updated: 18/05/2021 08:58
Next Update:

Issues History

  • Updated: 17/06/2021 18:00

This  is a reminder of the upcoming deployment of the SDC Maintenance Release 7.3 to the Production environment

  • When is the deployment?
    • The deployment is scheduled for Thursday 17th June at 18:00 UK and will last approximately 3 hours.
  • What is the impact on submissions during the deployment window?
    • During the deployment, the SDC Portal will be unavailable. Submissions made to the SDC Market Service during this time will be queued and then processed post-deployment.
  • What does the maintenance release contain?
    • The Release contains a mixture of data validation improvements, operational improvements, Service support improvements and bug fixes. No changes will be made to the GPM.
    • Details of features and improvements can be found in the Pre - Release Notes available here.
  • What action must I take?
    • Please cascade this information to the SDC users within your Organisation.
  • Next Update
    • A notification will be issued once the deployment is completed

If you have any queries or concerns, please raise them with the LIMOSS Service Desk by e-mailing servicedesk@limoss.london

  • Updated: 17/06/2021 18:00

When is the deployment?

Thursday 17th June at 18:00 hrs GMT. The deployment will last approximately 3 hours.

What is the impact on submissions during the deployment window?

During the deployment, the SDC Portal will be unavailable. Submissions made to the SDC Market Service during this time will be queued and then processed post-deployment.

What does the release contain?

The release contains a mixture of data validation improvements, operational improvements, Service support improvements and bug fixes. No changes will be made to the GPM.

Details of features and improvements can be found in the attached Pre-Release Notes.

Please note that the contents of the release will be refined as the testing and development cycle continues. A final scope will be issued with the Release.

What action must I take?

  1. Please cascade this information to the SDC users within your organisation.
  2. If your Organisation wishes to participate in testing, which will be conducted during the week commencing 7th June, please do contact us.

If you have any queries or concerns, please raise them with the LIMOSS Service Desk by e-mailing servicedesk@limoss.london

SDE

Planned Maintenance - LIMOSS SDE, SSO Portal and DAP (PROD) - 20 June 2021

Last Updated: 16/06/2021 10:22
Next Update:

This notice is to advise you of planned maintenance on the LIMOSS SDE and DAP Market Services

  • When is the maintenance scheduled?
    • Within the scheduled maintenance window on Sunday 20 June 2021 @ 05:00 UK – 12:00 UK.  LIMOSS SSO authentication, API Gateway and access to other services are not expected to be impacted by this outage.
  • How does this impact me?
    • LIMOSS SDE, SSO Portal and DAP Market Services will be unavailable to all users from 05:00 UK – 12:00 UK
    • As part of this update, the service logo will be updated with the LIMOSS logo, and the “Common Services” wording will be replaced with “LIMOSS SSO” in all areas.
  • What action must I take?
    • All organisations are requested to:
      • Inform relevant colleagues that this maintenance is taking place.
      • Be aware that users will not be able to access the LIMOSS SDE, SSO Portal and DAP Market Services during the stated date and time.
      • After the maintenance has completed, please contact the LIMOSS Service Desk if users experience any problems.
  • Next Update
    • No further updates will be issued

Support

For further information, please contact the LIMOSS Service Desk by e-mailing servicedesk@limoss.london

SDE

Planned Maintenance - LIMOSS SDE and DAP (PROD) - 6 June 2021

Last Updated: 04/06/2021 14:15
Next Update:

This notice is to advise you of planned maintenance on the LIMOSS SDE and DAP Market Services.

The SDE and DAP Market Services will be unavailable to all users on Sunday 6 June 2021 from 08:00 – 12 midday UK. LIMOSS SSO authentication and access to other services are not expected to be impacted by this outage.

All organisations are requested to:

  • Inform relevant colleagues that this maintenance is taking place.
  • Be aware that users will not be able to access the LIMOSS SDE and DAP Market Services during the stated date and time.
  • After the maintenance has completed, please contact the LIMOSS Service Desk if users experience any problems.

SDE

Planned Maintenance - LIMOSS SDE (SANDBOX) - 26 May 2021

Last Updated: 25/05/2021 08:48
Next Update:

This notice is to advise you of planned maintenance on the LIMOSS SDE Market Service.

The SDE Market Service will be unavailable to all users in the SSO SANDBOX environment from 17:00 – 18:00 UK Time on Wednesday 26 May 2021.

All organisations are requested to:

  • Inform relevant colleagues that this maintenance is taking place.
  • Be aware that during the stated dated and time, users will not be able to access the SDE Market Service.
  • After the maintenance has completed, please contact the LIMOSS Service Desk if users experience any problems.

For further information, please contact the LIMOSS Service Desk.

SSO

Planned Maintenance - LIMOSS SDE, SSO Portal and DAP (PROD) - 20 June 2021

Last Updated: 16/06/2021 10:19
Next Update:

This notice is to advise you of planned maintenance on the LIMOSS SDE and DAP Market Services

  • When is the maintenance scheduled?
    • Within the scheduled maintenance window on Sunday 20 June 2021 @ 05:00 UK – 12:00 UK.  LIMOSS SSO authentication, API Gateway and access to other services are not expected to be impacted by this outage.
  • How does this impact me?
    • LIMOSS SDE, SSO Portal and DAP Market Services will be unavailable to all users from 05:00 UK – 12:00 UK
    • As part of this update, the service logo will be updated with the LIMOSS logo, and the “Common Services” wording will be replaced with “LIMOSS SSO” in all areas.
  • What action must I take?
    • All organisations are requested to:
      • Inform relevant colleagues that this maintenance is taking place.
      • Be aware that users will not be able to access the LIMOSS SDE, SSO Portal and DAP Market Services during the stated date and time.
      • After the maintenance has completed, please contact the LIMOSS Service Desk if users experience any problems.
  • Next Update
    • No further updates will be issued

Support

For further information, please contact the LIMOSS Service Desk by e-mailing servicedesk@limoss.london

SSO

LIMOSS Devolved Admin Portal (PROD) Planned Outage 23 May 21

Last Updated: 18/05/2021 17:10
Next Update:

What is this notification about?

This notice is to advise you of planned maintenance on the Devolved Admin Portal (DAP) in the PROD/LIVE environment. If appropriate, or if you are unsure whether your organisation uses this functionality, please forward this email to your IT team.

When is the maintenance scheduled?

During the scheduled maintenance window on this Sunday (23 May 21) between 05:00 and 09:00 (UK).

How does it impact users?

The Devolved Admin Portal (DAP) service may be unavailable between the times listed above. All other LIMOSS SSO services are unaffected and should be available as usual.

What action must I take?

All Authorised Contacts are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems are advised to wait until the outage has completed and retry their request.
  3. Consider informing DAP users that after this maintenance, they will be able to see their organisation’s ‘Owned Domains’ in DAP. For more information please see the guide to Accessing Lloyd’s Services with LIMOSS SSO
  4. If any issues are noticed after the maintenance has completed please contact the LIMOSS Service Desk.

Next update

No further updates will be provided for this outage.

For any additional support please contact the LIMOSS Service Desk.

 

SSO

LIMOSS SSO (SANDBOX) Planned Outage 26 Apr 21

Last Updated: 23/04/2021 11:35
Next Update:

As part of the routine maintenance programme the LIMOSS SSO Portal and LIMOSS SSO DAP may experience intermittent outages in the SANDBOX environment on Monday 26 Apr 21 between 17:00 and 18:00 (UK). LIMOSS SSO authentication is not expected to be impacted by this outage and access to other services will be unaffected.

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