Status of Market Services

What is this notification about?
This notice is to advise you of planned maintenance in the PROD environment where owing to our commitment to keep our software up to date, we are performing a database upgrade to ensure we are running the latest version.

Services impacted during the maintenance are:

• LIMOSS SDE
• LIMOSS SSO Portal
• LIMOSS Devolved Admin Portal (DAP)
• LIMOSS API Gateway and all APIs provided via the Gateway

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 16th October between 08:00 and 11:00 (UK).

How does this impact me?
LIMOSS SDE, LIMOSS DAP, LIMOSS SSO Portal, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users during time stated above.

LIMOSS SSO authentication and access to other services such as DDM are not expected to be impacted by this outage.

What action must I take?
All organisations are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
3. After the maintenance has completed, we advise all API subscribersand API publishers to test call an API via the PROD LIMOSS API Gateway.

Next update
No further updates will be provided for this outage.

Support
If you experience issues post the maintenance, please contact the LIMOSS Service Desk servicedesk@limoss.london

This notice is to advise you of planned maintenance in the PROD environment which will affect:

• LIMOSS SDE
• LIMOSS SSO Portal
• LIMOSS Devolved Admin Portal (DAP)
• LIMOSS API Gateway and all APIs provided via the Gateway

When is the maintenance scheduled?

Within the scheduled maintenance window on Saturday 24^th September 2022 between 07:00 and 10:00 (UK)  (Previously advised as Sunday 25^th September)

How does this impact me?

LIMOSS SDE, LIMOSS DAP, LIMOSS SSO Portal, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users during time stated above.

LIMOSS SSO authentication and access to other services such as DDM are not expected to be impacted by this outage.

What action must I take?

All organisations are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
3. After the maintenance has completed, we advise all API subscribersand API publishers to test call an API via the PROD LIMOSS API Gateway.

What is this notification about?
This notice is to advise you of planned maintenance in the PROD environment which will affect the LIMOSS SDE, LIMOSS Devolved Admin Portal (DAP), LIMOSS API Gateway and all APIs provided via the Gateway.

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 18^th September 2022 between 06:00 and 10:00 (UK).

How does this impact me?
LIMOSS SDE, LIMOSS DAP, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users.

LIMOSS SSO authentication, and access to other services such as DDM are not expected to be impacted by this outage.

What action must I take?
All organisations are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
3. After the maintenance has completed, we advise all API subscribersand API publishers to test call an API via the PROD LIMOSS API Gateway
   • API publishers are advised to check that their app can correctly validate the JSON Web Token (JWT) received from the API Gateway.
   • If the call is successful, no further action is required.
   • If the call fails, please update the JWT Public key or contact the LIMOSS Service Desk.

Next update
No further updates will be provided for this outage.

Support
For further information please contact the LIMOSS Service Desk servicedesk@limoss.london.

What is this notification about?
This notice is to inform you of planned maintenance in the PROD environment.

When is the maintenance scheduled?
Within the maintenance window on Sunday 3^rd July 2022 between 08:00 and 12:00 (UK) the following services will be impacted:

• LIMOSS API Gateway (including all APIs provided via the Gateway); LIMOSS SDE and LIMOSS DAP will be unavailable. LIMOSS SSO Authentication and LIMOSS Portal will not be impacted.

How does this impact me?
The services listed above will be unavailable to all users during the stated date and time.

What action must I take?
All organisations are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that users will experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems using the stated services are advised to wait until the outage has completed and retry their request.
3. After the maintenance has completed, we advise all API subscribers and API publishers to test call an API via the PROD LIMOSS API Gateway.
4. Users experiencing problems after the maintenance has completed should contact the LIMOSS Service Desk.

Next update
No further updates will be sent

Support
For further information please contact the LIMOSS Service Desk.

What is this notification about?
This notice is to advise you of planned maintenance in the PROD environment where owing to our commitment to keep our software up to date, we are performing a database upgrade to ensure we are running the latest version.

Services impacted during the maintenance are:

• LIMOSS SDE
• LIMOSS SSO Portal
• LIMOSS Devolved Admin Portal (DAP)
• LIMOSS API Gateway and all APIs provided via the Gateway

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 16th October between 08:00 and 11:00 (UK).

How does this impact me?
LIMOSS SDE, LIMOSS DAP, LIMOSS SSO Portal, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users during time stated above.

LIMOSS SSO authentication and access to other services such as DDM are not expected to be impacted by this outage.

What action must I take?
All organisations are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
3. After the maintenance has completed, we advise all API subscribersand API publishers to test call an API via the PROD LIMOSS API Gateway.

Next update
No further updates will be provided for this outage.

Support
If you experience issues post the maintenance, please contact the LIMOSS Service Desk servicedesk@limoss.london

This notice is to advise you of planned maintenance in the PROD environment which will affect:

• LIMOSS SDE
• LIMOSS SSO Portal
• LIMOSS Devolved Admin Portal (DAP)
• LIMOSS API Gateway and all APIs provided via the Gateway

When is the maintenance scheduled?

Within the scheduled maintenance window on Saturday 24^th September 2022 between 07:00 and 10:00 (UK)  (Previously advised as Sunday 25^th September)

How does this impact me?

LIMOSS SDE, LIMOSS DAP, LIMOSS SSO Portal, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users during time stated above.

LIMOSS SSO authentication and access to other services such as DDM are not expected to be impacted by this outage.

What action must I take?

All organisations are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
3. After the maintenance has completed, we advise all API subscribersand API publishers to test call an API via the PROD LIMOSS API Gateway.

What is this notification about?
This notice is to advise you of planned maintenance in the PROD environment which will affect the LIMOSS SDE, LIMOSS Devolved Admin Portal (DAP), LIMOSS API Gateway and all APIs provided via the Gateway.

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 18^th September 2022 between 06:00 and 10:00 (UK).

How does this impact me?
LIMOSS SDE, LIMOSS DAP, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users.

LIMOSS SSO authentication, and access to other services such as DDM are not expected to be impacted by this outage.

What action must I take?
All organisations are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
3. After the maintenance has completed, we advise all API subscribersand API publishers to test call an API via the PROD LIMOSS API Gateway
   • API publishers are advised to check that their app can correctly validate the JSON Web Token (JWT) received from the API Gateway.
   • If the call is successful, no further action is required.
   • If the call fails, please update the JWT Public key or contact the LIMOSS Service Desk.

Next update
No further updates will be provided for this outage.

Support
For further information please contact the LIMOSS Service Desk servicedesk@limoss.london.

What is this notification about?
This notice is to inform you of planned maintenance in the PROD environment.

When is the maintenance scheduled?
Within the maintenance window on Sunday 3^rd July 2022 between 08:00 and 12:00 (UK) the following services will be impacted:

• LIMOSS API Gateway (including all APIs provided via the Gateway); LIMOSS SDE and LIMOSS DAP will be unavailable. LIMOSS SSO Authentication and LIMOSS Portal will not be impacted.

How does this impact me?
The services listed above will be unavailable to all users during the stated date and time.

What action must I take?
All organisations are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that users will experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems using the stated services are advised to wait until the outage has completed and retry their request.
3. After the maintenance has completed, we advise all API subscribers and API publishers to test call an API via the PROD LIMOSS API Gateway.
4. Users experiencing problems after the maintenance has completed should contact the LIMOSS Service Desk.

Next update
No further updates will be sent

Support
For further information please contact the LIMOSS Service Desk.

What is this notification about?
This notice is to advise of emergency maintenance today within the Production environment for the DDM Market Service. This is to fix the Data Extract defect which we previously highlighted to you on 14^th November 2022. The fix will resolve the underlying issue and correct the data in the DWH.

What is the issue (defect)?
Scenario: While deleting a bordereaux using the bin icon on Tide UI, the bordereaux is deleted from the application, but the status is not updated to deleted in the DWH (Data Extract).
Expected: The status should be same in both application and Data Extract tables.
Impact: All Data Extract versions.

When is the emergency maintenance scheduled?
18:00 – 22:00 (UK) on Friday 25^th November 2022

How does it impact me?
During the emergency maintenance window users will not be able to access the Production DDM Market Service and the Data Extract. The maintenance screen will display for front end users, and Data Extract users will be logged out.

What action must I take?
In order for the data to be updated within your data extract, you will need to undertake a reload of your data. Please cascade this information to the DDM Market Service and Data Extract Service users within your organisation.

Support
If you require assistance please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats

What is this notification about?
This notice is to confirm the replanning and revised date for the Production maintenance to turn on the integration between the Lloyd’s DCOM solution and the DDM Market Service.

When is the maintenance scheduled?
09:00 – 12:00 (UK) on Saturday 22nd October 2022

How does it impact me?
During the scheduled maintenance window users will not be able to access the Production DDM Market Service and the Data Extract. The maintenance screen will display for front end users, and Data Extract users will be logged out.

There will be no change to the end user functionality of the DDM Market Service however, post completion of the maintenance users will be able to log contract information directly into the Lloyd’s DCOM integrated solution.

DCOM users are advised to register for email notifications on the outcome of the DCOM-DDM contract creation process e.g. reference data failures. You can register by raising a Service Request on the CTI Service Now portal System Notification - DDM Service Portal (service-now.com).

What action must I take?
Please cascade this information to the DDM Market Service and Data Extract Service users within your organisation.

Next update
A further update will be issued following successful completion of the maintenance.

Further information

• Should you require specific information on DCOM, please see the Lloyd’s webpage - Delegated Contract and Oversight Manager - Lloyd's (lloyds.com)
• For Lloyd’s support please contact the MSC - DCOM focused knowledge article on the Market Support Centre
• LIMOSS has added a training video to the Academy site, which can be accessed here - DCOM – DDM integration training video – Limoss Academy

DDM support
If you have any queries or concerns relating to DDM, please raise them with the LIMOSS Service Desk by e-mailing servicedesk@limoss.london or via the telephone number below.

What is this notification about?
This notice is to advise you of planned maintenance within the Production environment for the DDM Market Service, to deliver the October Maintenance Release.

When is the maintenance scheduled?
Saturday 15^th October 2022 between 08:00 and 18:00 (UK).

How does it impact me?
During the scheduled maintenance window users will not be able to access the Production DDM Market Service and the Data Extract. The maintenance screen will display for front end users, and Data Extract users will be logged out.

What does the maintenance release contain?
I known error fix for: Estimated Signed Line % more than 100

• TASK0399560 and INC0965020

 What action must I take?
Please cascade this information to the DDM and Data Extracts users within your organisation.

Support

If you require assistance, please contact the DDM Service Desk on details below:

What is this notification about?
This notice is to advise you of planned maintenance activities within the Production environment for the DDM Market Service, to deliver the September Maintenance Release.

When is the maintenance scheduled?
Saturday 10^th September 2022 between 08:00 and 18:00 (UK).

How does it impact me?
During the scheduled maintenance window, users will not be able to access DDM and the Data Extract Production Service.

What does the maintenance release contain?
Incident fixes for INC0957951, INC0960217 (bordereaux Stuck at Uploaded status after a new questionnaire was completed).

One enhancement for TASK0409712 (email notification when creating new division).

What action must I take?
Please cascade this information to the DDM and Data Extracts users within your organisation.

This communication is to provide advance notification of the upcoming deployment of the eSP v1.4 into MAT.

When is the deployment?
Friday 1^st October at 1600; the deployment will last approximately 2 hours.

What is the impact on submissions during the deployment window?
During the deployment, the eSP Portal will be unavailable.

What does the release contain?
The release contains a mixture of bug fixes and enhancements, including:

• User preferences to allow the number of items per page to be set for Query List and summary page
• Enhanced additional transaction capability for users

What action must I take?
1. Please cascade this information to the eSP users within your organisation.
2. If your Organisation wishes to participate in testing, which will be conducted from week commencing 4^th October, please do contact us.

If you have any queries or concerns, please raise them with the LIMOSS Service Desk by e-mailing servicedesk@limoss.london

What is this notification about?

This notice is to advise you, there will be planned maintenance taking place within the ESP Production environment

When is the maintenance scheduled?

Saturday 26^th June 2021 between 12:00 UK and 15:00 UK

How does it impact me?

There will be possible degradation to the service during the stated maintenance window above

What action must I take?

Please notify the ESP Market service users within your organisation

What is this notification about?
This notice is to advise you of planned maintenance within the Production environment for the Gemini Market Service.

When is the maintenance scheduled?
During the scheduled maintenance window on Saturday 27th August 2022 between 08:00 and 14:00 UK.

How does it impact me?
During this time, the Gemini Market Service will be unavailable.

What action must I take?
Please cascade this information to all Gemini Market Service users in your Organisation.

Support
If you experience issues accessing the Gemini Production environment post the maintenance, please contact the LIMOSS Service Desk servicedesk@limoss.london

What is this notification about?

This notice is to advise you of planned maintenance within the Production environment for the Gemini Market Service.

When is the maintenance scheduled?

During the scheduled maintenance window on Saturday 30^th July 2022 between 08:00 and 14:00 UK.

How does it impact me?

During this time, the Gemini Market Service will be unavailable.

What action must I take?

Please cascade to all Gemini Market Service users in your Organisation that this maintenance is taking place.

Support

If you experience issues accessing the Gemini Production environment post the maintenance, please contact the LIMOSS Service Desk servicedesk@limoss.london

What is this notification about?
This notice is to advise you of planned maintenance within the Production environment for the Gemini Market Service.

When is the maintenance scheduled?
During the scheduled maintenance window on Saturday 2^nd July between 08:00 and 14:00 UK.

How does it impact me?
During this time, the Gemini Market Service will be unavailable.

What action must I take?
Please cascade to all Gemini Market service users in your Organisation that this maintenance is taking place, as required.

Support
If you experience issues accessing the Gemini Production Environment post the maintenance, please contact the LIMOSS Service Desk servicedesk@limoss.london

What is this notification about?

This notice is to advise you of planned maintenance activities on LIMOSS SSO, which will impact the availability of the Gemini Service.

When is the maintenance scheduled?

Sunday 12th June 2022 between 08:00 and 13:00 (UK)

How does it impact me?

During this time, the Gemini Market Service will be unavailable.

What action must I take?

Please cascade this information to the Gemini users within your organisation.

Support

If you have any queries or concerns, please raise them with the LIMOSS Service Desk by emailing servicedesk@limoss.london

For further information, please contact the LIMOSS Service Desk.

Regards

LIMOSS Service Desk

What is this notification about?
This is to notify you off planned maintenance taking place on the LIMOSS Website

When is the maintenance scheduled?
During the planned maintenance window on Friday 25^th February from 17:30 hrs to Monday 28th February 2022 at 08:00 hrs

How does it impact me?
During this time, the following online forms will be unavailable:

• Organisation SSO Registration
• SSO User Registration
• DDM Registration

The LIMOSS website will be available during this time.

What action must I take?
Please refrain from completing any of the above mentioned online forms during the maintenance window. Please cascade this information to your organisation’s LIMOSS SSO and DDM Market Service users as required.

Next Update:
No further updates will be provided.

What is this notification about?
This notice is to advise you of maintenance within the Production environment for the Market Business Glossary.

When is the maintenance scheduled?
Friday 14^th October 2022 between 18:00 – 20:00 UK.

How does it impact me?
During this time, the Market Business Glossary will be unavailable.

What action must I take?
Please cascade this information to all Market Business Glossary Service users in your Organisation.

Support
If you experience issues with Market Business Glossary Production environment post the maintenance, please contact the LIMOSS Service Desk servicedesk@limoss.london

What is this notification about?
This is to inform of you of maintenance activity on the Market Business Glossary which is required to deliver the new Market Business Glossary 2.0 (MBG 2.0).

When is the Deployment scheduled?
From Friday 13:00 UK 29th July 2022 to 08:00 UK Monday 1st August 2022.

How does it impact me?
During this period, the Market Business Glossary will not be available.

What action must I take?
1) Please make sure you have completed any work on the current Market Business Glossary by 13:00 UK Friday 29th July 2022.
2) Please make sure you have access to the LIMOSS SSO Portal in order to access to the new MBG2.0. If you cannot access the LIMOSS SSO Portal, contact the LIMOSS Service Desk servicedesk@limoss.london.
3) When MBG2.0 becomes available on 08:00 Monday 1st August 2022 you will be asked to review and accept the revised terms and conditions. If you would like to view these terms and conditions prior to the 1st August 2022 please contact the LIMOSS Service Desk servicedesk@limoss.london.

Further Updates
A further update will be sent on Monday 1^st August 2022.

Support
If you require assistance, please contact the LIMOSS Service Desk servicedesk@limoss.london

• What is this notification about
  • This notice is to advise you of planned maintenance on the Market Business Glossary Service
• When is the work scheduled 
  • The activity will take place on the 9th May 2021
• How does it impact me
  • There is no disruption to Service whilst the work takes place. This is to provide changes in content and functionality as requested by the Market and improvement of UI.
• What action must I take
  • None - For information only

What is this notification about?

This notice is to advise you of a Disaster Recover (DR) test within the Production environment for the Message Exchange Market Service.

When is the maintenance scheduled?

08:00 UK Saturday 24^th September to 14:00 UK Sunday 25^th September

How does it impact me?

During this time, the Message Exchange Production Service will be unavailable.

What action must I take?

Please cascade this information to all Message Exchange users within your Organisation.

How can I get involved?
If you would like to participate and send a test message during the Disaster Recover test, please contact the LIMOSS Service Desk servicedesk@limoss.london

Further Communication

A reminder email will be issued on the week of the DR Test

Support

Any failed messages will need to be replayed however, if you experience any issues on Monday morning, please contact servicedesk@limoss.london

What is this notification about?
This notice is to advise you of a planned maintenance activity on the Production Environment of Message Exchange.

When is the maintenance scheduled?
Saturday 6^th August 2022 between 08:00 and 12:00 (UK)

How does it impact me?
During this time, the Production Message Exchange Service will be unavailable.

What action must I take?
If any messages fail during the maintenance window, these will need to be replayed.

Please cascade this information to the Message Exchange users within your organisation.

Support
If messages continue to fail or if you have any queries or concerns, please contact the LIMOSS Service Desk (servicedesk@limoss.london).

This notice is to advise you of planned maintenance in the TEST, MAT and PROD (Live) environments which could affect the Message Exchange service.

When is the maintenance scheduled:
Within the maintenance window Saturday 14^th May 2022 between 10:00 and 12:00 (UK).

How does this impact me?
The Message exchange service (TMEL) should remain available throughout the period listed above in all environments.  However, there is a low risk that Message Exchange services could become temporarily unavailable in the TEST, MAT or PROD (Live) environment.  We are highlighting the low risk of service interruption as a precaution. LIMOSS will monitor the availability of the services throughout and take appropriate action in the unlikely event that service is disrupted.

What action must I take?
All organisations are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that, although services are expected to continue as normal, there is a low risk of disruption during the stated date and times.
2. During this maintenance window, users experiencing problems with the Message Exchange service are advised to wait until the maintenance has completed and retry their request.
3. Any users experiencing problems after the maintenance has completed are advised to contact the LIMOSS Service Desk.

Next update
No further updates will be provided for this maintenance.

Support
For further information please contact the LIMOSS Service Desk.

What is this notification about?

• This is to advise you that a security enhancement is being made to the LIMOSS SDC Portal in the Production environment.
• When documents are submitted to the LIMOSS SDC Service, via the LIMOSS SDC Portal, these will now be sent and acknowledged using TLS1.2 encryption.
• Microsoft has previously deprecated TLS1.0 and TLS1.1 so we are ensuring the LIMOSS SDC Market Service is in line with current security protocols.
• No other submission channels for the LIMOSS SDC Service are affected.

When is the security enhancement scheduled?

• 20:00 (UK) Wednesday 3^rd August, 2022.
• The LIMOSS SDC Portal will be unavailable between 20:00 (UK) and 21:00 (UK) on Wednesday 3^rd August, 2022.
• Other submission mechanisms to the LIMOSS SDC Market Service (e.g., email, PPL, API) are not affected.

How does it impact me?
You may have experienced errors if you have been submitting via the LIMOSS SDC Portal (relating to the inability to successfully send an email acknowledgement of the upload); This error will now be remediated.

What action must I take?
Please cascade this information to your organisation’s SDC Market Service users as required.

What is this notification about?
This notice is to advise you of planned maintenance in the PROD environment where owing to our commitment to keep our software up to date, we are performing a database upgrade to ensure we are running the latest version.

Services impacted during the maintenance are:

• LIMOSS SDE
• LIMOSS SSO Portal
• LIMOSS Devolved Admin Portal (DAP)
• LIMOSS API Gateway and all APIs provided via the Gateway

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 16th October between 08:00 and 11:00 (UK).

How does this impact me?
LIMOSS SDE, LIMOSS DAP, LIMOSS SSO Portal, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users during time stated above.

LIMOSS SSO authentication and access to other services such as DDM are not expected to be impacted by this outage.

What action must I take?
All organisations are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
3. After the maintenance has completed, we advise all API subscribersand API publishers to test call an API via the PROD LIMOSS API Gateway.

Next update
No further updates will be provided for this outage.

Support
If you experience issues post the maintenance, please contact the LIMOSS Service Desk servicedesk@limoss.london

This notice is to advise you of planned maintenance in the PROD environment which will affect:

• LIMOSS SDE
• LIMOSS SSO Portal
• LIMOSS Devolved Admin Portal (DAP)
• LIMOSS API Gateway and all APIs provided via the Gateway

When is the maintenance scheduled?

Within the scheduled maintenance window on Saturday 24^th September 2022 between 07:00 and 10:00 (UK)  (Previously advised as Sunday 25^th September)

How does this impact me?

LIMOSS SDE, LIMOSS DAP, LIMOSS SSO Portal, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users during time stated above.

LIMOSS SSO authentication and access to other services such as DDM are not expected to be impacted by this outage.

What action must I take?

All organisations are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
3. After the maintenance has completed, we advise all API subscribersand API publishers to test call an API via the PROD LIMOSS API Gateway.

What is this notification about?
This notice is to advise you of planned maintenance in the PROD environment which will affect the LIMOSS SDE, LIMOSS Devolved Admin Portal (DAP), LIMOSS API Gateway and all APIs provided via the Gateway.

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 18^th September 2022 between 06:00 and 10:00 (UK).

How does this impact me?
LIMOSS SDE, LIMOSS DAP, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users.

LIMOSS SSO authentication, and access to other services such as DDM are not expected to be impacted by this outage.

What action must I take?
All organisations are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
3. After the maintenance has completed, we advise all API subscribersand API publishers to test call an API via the PROD LIMOSS API Gateway
   • API publishers are advised to check that their app can correctly validate the JSON Web Token (JWT) received from the API Gateway.
   • If the call is successful, no further action is required.
   • If the call fails, please update the JWT Public key or contact the LIMOSS Service Desk.

Next update
No further updates will be provided for this outage.

Support
For further information please contact the LIMOSS Service Desk servicedesk@limoss.london.

What is this notification about?
This notice is to inform you of planned maintenance in the PROD environment.

When is the maintenance scheduled?
Within the maintenance window on Sunday 3^rd July 2022 between 08:00 and 12:00 (UK) the following services will be impacted:

• LIMOSS API Gateway (including all APIs provided via the Gateway); LIMOSS SDE and LIMOSS DAP will be unavailable. LIMOSS SSO Authentication and LIMOSS Portal will not be impacted.

How does this impact me?
The services listed above will be unavailable to all users during the stated date and time.

What action must I take?
All organisations are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that users will experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems using the stated services are advised to wait until the outage has completed and retry their request.
3. After the maintenance has completed, we advise all API subscribers and API publishers to test call an API via the PROD LIMOSS API Gateway.
4. Users experiencing problems after the maintenance has completed should contact the LIMOSS Service Desk.

Next update
No further updates will be sent

Support
For further information please contact the LIMOSS Service Desk.

What is this notification about?
This notice is to advise you of planned maintenance in the PROD environment where owing to our commitment to keep our software up to date, we are performing a database upgrade to ensure we are running the latest version.

Services impacted during the maintenance are:

• LIMOSS SDE
• LIMOSS SSO Portal
• LIMOSS Devolved Admin Portal (DAP)
• LIMOSS API Gateway and all APIs provided via the Gateway

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 16th October between 08:00 and 11:00 (UK).

How does this impact me?
LIMOSS SDE, LIMOSS DAP, LIMOSS SSO Portal, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users during time stated above.

LIMOSS SSO authentication and access to other services such as DDM are not expected to be impacted by this outage.

What action must I take?
All organisations are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
3. After the maintenance has completed, we advise all API subscribersand API publishers to test call an API via the PROD LIMOSS API Gateway.

Next update
No further updates will be provided for this outage.

Support
If you experience issues post the maintenance, please contact the LIMOSS Service Desk servicedesk@limoss.london

The following services Lloyd’s Insights, Lloyd’s DCOM, Lloyd’s MSC are currently unavailable via LIMOSS SSO until further notice.

This notice is to advise you of planned maintenance in the PROD environment which will affect:

• LIMOSS SDE
• LIMOSS SSO Portal
• LIMOSS Devolved Admin Portal (DAP)
• LIMOSS API Gateway and all APIs provided via the Gateway

When is the maintenance scheduled?

Within the scheduled maintenance window on Saturday 24^th September 2022 between 07:00 and 10:00 (UK)  (Previously advised as Sunday 25^th September)

How does this impact me?

LIMOSS SDE, LIMOSS DAP, LIMOSS SSO Portal, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users during time stated above.

LIMOSS SSO authentication and access to other services such as DDM are not expected to be impacted by this outage.

What action must I take?

All organisations are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
3. After the maintenance has completed, we advise all API subscribersand API publishers to test call an API via the PROD LIMOSS API Gateway.

What is this notification about?
This notice is to inform you of planned maintenance in the PROD environment on 2 consecutive weekends.

When is the maintenance scheduled?
Within the maintenance windows on Sunday 19^th June 2022 and Sunday 26^th June 2022 between 08:00 and 13:00 (UK) the following services will be impacted:

1. Sunday 19^th June 2022: LIMOSS API Gateway (including all APIs provided via the Gateway); LIMOSS SDE and LIMOSS DAP will be unavailable. LIMOSS SSO Authentication will not be impacted.
2. Sunday 26^th June 2022: LIMOSS Portal will be unavailable. LIMOSS SSO Authentication and all other LIMOSS SSO services will not be impacted.

How does this impact me?
The services listed above will be unavailable to all users during the stated date and time.

What action must I take?
All organisations are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that users will experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems using the stated services are advised to wait until the outage has completed and retry their request.
3. After the maintenance has completed, we advise all API subscribers and API publishers to test call an API via the PROD LIMOSS API Gateway.
4. Users experiencing problems after the maintenance has completed should contact the LIMOSS Service Desk.

Next update
No further updates will be sent.

Support
For further information please contact the LIMOSS Service Desk.