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Status of Market Services

KEY
Major Incident
Service Degradation
Normal
Planned Maintenance
Major Incident
Service Degradation
Normal
Planned Maintenance

API Gateway

LIMOSS API Gateway and Hashing/Timestamp APIs (PROD) Planned Outage 17th October 2021

Last Updated: 08/10/2021 11:19
Next Update:

This notice is to advise you of planned maintenance in the PROD environment which will affect the LIMOSS API Gateway and all APIs provided via the Gateway.

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 17th October 2021 between 06:00 and 23:59 (UK), LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable. LIMOSS SSO authentication, LIMOSS SDE, LIMOSS SSO DAP and access to other services such as DDM are not expected to be impacted by this outage.

How does this impact me?
The services listed above will be unavailable to all users from 06:00 and 23:59 UK

What action must I take?
All organisations are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
  3. After the maintenance has completed we advise all API subscribers and API publishers to test call an API via the PROD LIMOSS API Gateway
    1. API publishers are advised to check that their app can correctly validate the JWT received from the API Gateway.
    2. If the call is successful, no further action is required.
    3. If the call fails, please update the distribution keys or contact the LIMOSS Service Desk.

Next update
No further updates will be provided for this outage.

Support
For further information please contact the LIMOSS Service Desk.

API Gateway

LIMOSS SSO Services (SSO Portal/SDE/DAP/API Gateway) (PROD) Planned Outage 10th October 2021

Last Updated: 05/10/2021 13:00
Next Update:

This notice is to advise you of planned maintenance in the PROD environment which will affect all LIMOSS SSO services (SSO Portal/SDE/DAP/API Gateway) and all APIs provided via the Gateway.

 

When is the maintenance scheduled?

Within the scheduled maintenance window on Sunday 10th October 2021 between 06:00 and 23:59 (UK), LIMOSS SSO Services and all APIs provided via the Gateway will be unavailable. LIMOSS SSO authentication, and access to other services such as DDM are not expected to be impacted by this outage.

How does this impact me?

The services listed above will be unavailable to all users from 06:00 and 23:59 UK

What action must I take?

All organisations are requested to:

 

  1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
  3. After the maintenance has completed, we advise all API subscribers and API publishers to test call an API via the PROD LIMOSS API Gateway
    1. API publishers are advised to check that their app can correctly validate the JWT received from the API Gateway.
    2. If the call is successful, no further action is required.
    3. If the call fails, please update the distribution keys or contact the LIMOSS Service Desk.

Next update

No further updates will be provided for this outage.

Support

For further information please contact the LIMOSS Service Desk.

API Gateway

Advance Notification: LIMOSS DAP, SDE and API Planned Maintenance (PROD) 05/09/2021

Last Updated: 26/08/2021 10:45
Next Update:

26/08/2021 11:00 (UK Time): 

What is this notification about?
This notice is to advise you of planned maintenance in the PROD Environment which will affect LIMOSS SDE, LIMOSS DAP and Hashing/Timestamp APIs

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 5th September 2021 07:00 UK – 23:59 UK, LIMOSS SDE, LIMOSS DAP and Hashing/Timestamp APIs will be unavailable. LIMOSS SSO authentication, LIMOSS API Gateway and access to other services are not expected to be impacted by this outage.

How does this impact me?
The services listed above will be unavailable to all users from 07:00 UK – 23:59 UK

What action must I take?
All Authorised Contacts are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems are advised to wait until the outage has been completed and retry their request.
  3. If any issues are noticed after the maintenance has been completed please contact the LIMOSS Service Desk.

Next update
No further updates will be provided for this outage.

Support
For further information, please contact the LIMOSS Service Desk.

DAP

ADVANCE NOTIFICATION – Possible Disruption to LIMOSS SDE and LIMOSS DAP (All Environments) Saturday 14th May 2022

Last Updated: 11/05/2022 13:11
Next Update:

What is this notification about?
This notice is to advise you of planned maintenance in the SANDBOX, PRE-PROD and PROD (Live) environments which could affect LIMOSS SDE and LIMOSS DAP. SSO Authentication, SSO Portal, the API Gateway, and published APIs are NOT expected to be impacted.

When is the maintenance scheduled:
Within the maintenance window Saturday 14th May 2022 between 10:00 and 12:00 (UK).

How does this impact me?
All LIMOSS SSO services should remain available throughout the period listed above in all environments.  However, there is a low risk that LIMOSS SDE and LIMOSS DAP services could become temporarily unavailable in SANDBOX, PRE-PROD or PROD (Live).  We are highlighting the low risk of service interruption as a precaution. LIMOSS will monitor the availability of the services throughout and take appropriate action in the unlikely event that service is disrupted.

What action must I take?
All organisations are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that, although services are expected to continue as normal, there is a low risk of disruption during the stated date and times.
  2. During this maintenance window, users experiencing problems with LIMOSS SDE or LIMOSS DAP are advised to wait until the maintenance has completed and retry their request.
  3. Any users experiencing problems after the maintenance has completed are advised to contact the LIMOSS Service Desk.

Next update
No further updates will be provided for this maintenance.

Support
For further information please contact the LIMOSS Service Desk.

DAP

P1 DAP Gateway Error

Last Updated: 12/04/2022 14:29
Next Update:

Issues History

  • Updated: 12/04/2022 16:14

This notice is for all organisations using LIMOSS DAP (Devolved Admin Portal) and LIMOSS SDE (Secure Data Exchange) in all environments. If appropriate, please forward this email to your IT team.

What is this notification about?
This is an update to the outage previously reported on the above Market Services in PRE-PROD and PROD.  Users were unable to access the DAP or SDE Market Services.  The services are now available again for market use.

The API Gateway and authentication to all other LIMOSS SSO Market Services e.g. DDM, DCOM were not impacted.

What action is being taken to resolve this issue?
Investigations are continuing. A 3rd party provider (DNS Registrar) has been identified as the root cause of the issue.

LIMOSS will continue to monitor the services.

What action must I take?
Please inform all your users that the services are now available again. If any users experience problems, please inform LIMOSS Service Desk.

Next update
No further updates are planned.

  • Updated: 12/04/2022 16:14

This notice is for all organisations using LIMOSS DAP (Devolved Admin Portal) and LIMOSS SDE (Secure Data Exchange) in all environments. If appropriate, please forward this email to your IT team.


What is this notification about?
We are still experiencing an outage with the above mentioned Market Services in PRE-PROD and PROD.  Users are currently unable to access the DAP or SDE Market Services.  

The API Gateway and authentication to all other LIMOSS SSO Market Services e.g. DDM, DCOM are not believed to be impacted.


What action is being taken to resolve this issue?
Investigations by our vendor are continuing.


What action must I take?
If not already done so, please inform all your users of this issue.


Next update
A further update will be issued by 08:30 (UK) tomorrow (13 April 2022).

  • Updated: 12/04/2022 14:25

We are aware of an incident affecting all users of DAP and SDE in PROD and PRE-PROD environments. We are investigating and will update users shortly. No other LIMOSS SSO services are believed to be affected.

DAP

Advance Notification: LIMOSS SSO PORTAL, SDE (Secure Data Exchange) and DAP (Devolved Admin Portal) - Planned Maintenance

Last Updated: 01/02/2022 14:47
Next Update:

This notice is to advise you of planned maintenance in the PROD Environment which will affect LIMOSS SSO Portal, LIMOSS SDE and LIMOSS SSO DAP.

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 6th February 2022 @ 06:00 – 08:00 UK, the above named market services will be unavailable. LIMOSS SSO authentication, LIMOSS API Gateway and access to other services are not expected to be impacted by this outage.

How does this impact me?
The services listed above will be unavailable to all users from 06:00 – 08:00 UK

What action must I take?
All Authorised Contacts are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems are advised to wait until the outage has been completed and retry their request.
  3. If any issues are noticed after the maintenance has been completed please contact the LIMOSS Service Desk.

    Next update
    No further updates will be provided for this outage.

    Support
    For further information please contact the LIMOSS Service Desk.

DAP

Major Incident Notification - LIMOSS SDE and LIMOSS DAP currently unavailable

Last Updated: 22/11/2021 13:13
Next Update:

Issues History

  • Updated: 23/11/2021 13:21

This notice is being sent to all organisations using LIMOSS DAP (Devolved Admin Portal) and LIMOSS SDE (Secure Data Exchange) in all environments. If appropriate, please forward this email to your IT team.

What is this notification about?

This is to notify you that the above Major Incident has been resolved.   LIMOSS DAP (Devolved Admin Portal) and LIMOSS SDE (Secure Data Exchange) are available in all environments.

What action must I take?
Please inform all your users of this update.

Next update
The Market Status Page on the LIMOSS website has been updated. https://limoss.london/status-of-market-services There will be no further updates.

  • Updated: 22/11/2021 17:00

Our vendor is still conducting testing in one of the lower environments.

Next update
A further update will be issued via the Market Status Page on Tuesday 23rd November at 9am UK time : https://limoss.london/status-of-market-services

Support
If you have any queries or concerns, please raise them with the LIMOSS Service Desk by e-mailing servicedesk@limoss.london   or via the telephone number below.

  • Updated: 22/11/2021 15:05

Our vendor has investigated the issue and a fix has been identified.  Testing is currently in progress in one of the lower environments.

Next update
A further update will be issued via the Market Status Page before 5pm UK time today: https://limoss.london/status-of-market-services

Support
If you have any queries or concerns, please raise them with the LIMOSS Service Desk by e-mailing servicedesk@limoss.london or via the telephone number below.

  • Updated: 22/11/2021 13:13

We are currently experiencing an outage with the above mentioned Market Services.  Users are currently unable to access the DAP or SDE Market Services.

The API Gateway and authentication to all other SSO Market Services e.g. DDM, DCOM are not believed to be impacted.

What action is being taken to resolve this issue?
Investigations are underway by our vendor.

What action must I take?
Please inform all your users of this issue.

Next update
A further update will be issued via the Market Status Page before 5pm UK time today: https://limoss.london/status-of-market-services

Support
If you have any queries or concerns, please raise them with the LIMOSS Service Desk by e-mailing servicedesk@limoss.london or via the telephone number below.

DDM

DDM Service Notification - Planned Production Maintenance

Last Updated: 13/05/2022 11:33
Next Update:

What is this notification about?
This notice is to advise you of planned maintenance activities within the Production environment for the DDM Market Service, to switch on the functionality for the Breach Reports.

When is the maintenance scheduled?
18:00 – 19:30 UK on 13th May 2022

How does it impact me?

There will be no impact to the DDM or Data Extract Service during the scheduled maintenance window.

What action must I take?
This is an information only communication, you may wish to cascade this information to the DDM and Data Extracts users within your organisation.

Support
If you require assistance please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers

DDM Service Portal: 
https://charlestaylor.service-now.com/dasats

DDM

Reminder Notification - CTI Service Now Upgrade

Last Updated: 27/04/2022 10:55
Next Update:

What is this notification about?
This notice is to remind you of an upgrade to the CTI Service Now system and the impact it will have to the DDM Market Service users.

When is the upgrade scheduled?
07:30 to 17:00 on Saturday 30th April 2022 (timings have been updated)

How does it impact me?
Until the upgrade is completed, the existing New Company/Division request form will be unavailable in Service Now. This is because there are changes required to the form which cannot be actioned until after the upgrade. Once the upgrade is complete the changes to the form will be undertaken however, this means the New Company/Division request form will be unavailable until the morning of Wednesday 4th May 2022.

Any recent tickets submitted using the current New Company/Division request form, will be held and reviewed post the required form changes. Confirmation will be issued to the user who raised the ticket to advise if any additional information is needed or if the ticket can be completed. Should you have any urgent New Company/Division requests, please reach out to CTI Service Desk to seek advice on how to proceed.

During the upgrade window specified, users will not be able to access the Service Now portal to log tickets.

What action must I take?
This communication is for information only. You may wish to cascade these details to the DDM and Data Extracts users within your organisation.

Next update
A notification will be issued on completion of the upgrade.

Support
If you require assistance please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portalhttps://charlestaylor.service-now.com/dasats

DDM

Reminder DDM Service Notification - Planned Maintenance for DDM R3.7 & DE R2.7

Last Updated: 21/04/2022 14:57
Next Update: 23/04/2022 00:00

What is this notification about?
This notice is to remind you of planned maintenance within the Production environment for the DDM Market Service. This is to deliver the R3.7 Enhancement Release, which includes the 2.7 Data Extract release.

When is the maintenance scheduled?
Saturday 23rd April 2022 between 07:30 - 18:00 UK (the start time has been amended).

How does it impact me?

During the scheduled maintenance window, users will not be able to access DDM and the Data Extract Production Service.

What action must I take?
Please cascade this information to the DDM and Data Extracts users within your organisation.

What does the release contain?
DDM R3.7

Category Description
Enhancement CE3.1 - POC002: Cause of loss codes filtering (validation mapping)
Enhancement COT2 - Multiple risk references on sections splits
Enhancement ME10 - Allow negative premium risk
Enhancement ME11 - Allow export of summary data from the bdx summary page
Enhancement ME12 - GPIL Notification Percentage
Enhancement ME15 - Change the way single column inc / eff date works with YOA
Enhancement ME17 - Questionnaire Template Copy Function.
Enhancement ME19 - TP Locations (formerly DE63)
Enhancement ME20 - Order % at Section Level
Enhancement ME22 - Restrict Broker coverholder view of data after Net to London

Data Extract R2.7

Category Description
Remedial DE76 - Duplicate Bordereau Row Numbers in Bordereau table
Enhancement DE69 - Include Bordereau error counts in data extracts
Enhancement ME10 - Allow negative premium risk
Enhancement COT2 - Multiple risk references on sections splits
Enhancement ME20.1 - Order % at Section Level
Enhancement DE16 - Data Dictionary field definitions for non-risk, prm and clm tables
Enhancement DE58 - Mid-term Market addition - Latest entry status in multiple tables
Enhancement DE59 - Reporting Period
Enhancement DE72 - Add Risk_Reference to Risk_Coverage table
Enhancement DE57 - End to End Mapping (Documentation Only)

BAU tickets

Category Description
Request Only US states to be available for Surplus Lines State
Request DE - Assigned Risk Code Reference is not populated in Risk Coverage table
n/a Schema Rule - Is blank switch ON - not able to resolve error (Product enhancement on error handling for schema rule)
Request 3 x Aggregate limit changes


Next update
An update will be issued post completion of the maintenance.

DDM

DDM Service Notification - MAT (Pre-Prod) Planned Maintenance

Last Updated: 05/04/2022 07:36
Next Update: 12/04/2022 17:00

What is this notification about?
This notice is to advise you of planned maintenance activities within the MAT (Pre-Production) environment for the DDM Market Service, to support the delivery of the 3.7 release.

When is the maintenance scheduled?
09:00 to 17:00 UK on Tuesday 12th April 2022

How does it impact me?
During the scheduled maintenance window, users will not be able to access DDM and the Data Extract Service in MAT (Pre-prod). The maintenance screen will display for front end users, Data Extract users will be logged out.

What action must I take?
Please cascade this information to the DDM and Data Extracts users within your organisation.

Next update
A further update will be issued once the maintenance has been completed.

eSP

ESP v1.4 Deployment to MAT

Last Updated: 29/09/2021 09:37
Next Update:

This communication is to provide advance notification of the upcoming deployment of the eSP v1.4 into MAT.

When is the deployment?
Friday 1st October at 1600; the deployment will last approximately 2 hours.

What is the impact on submissions during the deployment window?
During the deployment, the eSP Portal will be unavailable.

What does the release contain?
The release contains a mixture of bug fixes and enhancements, including:

  • User preferences to allow the number of items per page to be set for Query List and summary page
  • Enhanced additional transaction capability for users

What action must I take?
1. Please cascade this information to the eSP users within your organisation.
2. If your Organisation wishes to participate in testing, which will be conducted from week commencing 4th October, please do contact us.

If you have any queries or concerns, please raise them with the LIMOSS Service Desk by e-mailing servicedesk@limoss.london

eSP

Advance Notice - ESP Planned Maintenance

Last Updated: 29/06/2021 14:58
Next Update:

What is this notification about?

This notice is to advise you, there will be planned maintenance taking place within the ESP Production environment

When is the maintenance scheduled?

Saturday 26th June 2021 between 12:00 UK and 15:00 UK

How does it impact me?

There will be possible degradation to the service during the stated maintenance window above

What action must I take?

Please notify the ESP Market service users within your organisation

Gemini

Last Updated: 20/05/2022 15:48
Next Update:

This notice is to advise you of planned maintenance on the Gemini Market Service Production environment

When is the maintenance scheduled?
During the scheduled maintenance window on Saturday 21st May between 08:00 and 14:00

How does it impact me?
During this time, the Gemini Market Service will be unavailable.

What action must I take?
Please cascade to all Gemini Market service users in your Organisation that this maintenance is taking place as required
A copy of the release notes containing a summary of the changes, both enhancements and defect fixes, is available here: https://limoss.london/content/uploads/2022/05/Gemini-Release-2022-1.0-Release-Notes-v1.2.pdf

Next Update:
A notice will be sent when the Gemini Production Market Service is available

For further information, please contact the LIMOSS Service Desk.

Gemini

Advance Notice - Gemini Planned Maintenance

Last Updated: 10/12/2021 16:25
Next Update:

This notice is to advise you of the planned maintenance on the Gemini Production Market Service, to deliver the Lloyd’s Insurance Company (LIC) VAT reporting change. For further details, please see the attached release note.

When is the maintenance scheduled?
During the scheduled maintenance window on Saturday 11th December 2021, between 08:00 UK and 14:00 UK.

How does it impact me?
The Gemini service will be unavailable to all Gemini users between 08:00 and 14:00 UK on the 11th December 2021.

What action must I take?
Please notify the Gemini Market service users within your Organisation. Updated user guides will be available to download from Gemini UI.

Support information:
If you have any queries or concerns, please raise them with the LIMOSS Service Desk by emailing servicedesk@limoss.london or by telephone on +44 (0)207 100 5151

Gemini

Advance Notice - Gemini Planned Maintenance

Last Updated: 23/11/2021 14:49
Next Update:

This notice is to advise you of planned maintenance on the Gemini Production Market Service

When is the maintenance scheduled?
During the scheduled maintenance window on Saturday 27th November 2021 between 08:00 UK and 14:00 UK

How does it impact me?
The Gemini service will be unavailable for between 08:00 and 14:00 UK

What action must I take?
Please notify the Gemini Market service users within your Organisation

Support information:
If you have any queries or concerns, please raise them with the LIMOSS Service Desk by emailing servicedesk@limoss.london

Gemini

Advance Notice - Gemini Market service Maintenance in Production

Last Updated: 27/10/2021 09:45
Next Update:

This notice is to advise you of planned maintenance on the Gemini Market Service Production environment.

When is the maintenance scheduled?
During the scheduled maintenance window on Saturday 30th October 2021 between 08:00 and 14:00 UK.

How does it impact me?
The service will be unavailable to all the users from 08:00 to 14:00 UK on Saturday 30th October 2021.

What action must I take?
Please cascade to all Gemini Market service users in your Organisation that this maintenance is taking place.

Support
If you have any queries or concerns, please raise them with the LIMOSS Service Desk by e-mailing servicedesk@limoss.london

LIMOSS Website

LIMOSS Website maintenance

Last Updated: 22/02/2022 18:19
Next Update: 28/02/2022 08:00

What is this notification about?
This is to notify you off planned maintenance taking place on the LIMOSS Website

When is the maintenance scheduled?
During the planned maintenance window on Friday 25th February from 17:30 hrs to Monday 28th February 2022 at 08:00 hrs

How does it impact me?
During this time, the following online forms will be unavailable:

  • Organisation SSO Registration
  • SSO User Registration
  • DDM Registration

The LIMOSS website will be available during this time.

What action must I take?
Please refrain from completing any of the above mentioned online forms during the maintenance window. Please cascade this information to your organisation’s LIMOSS SSO and DDM Market Service users as required.

Next Update:

No further updates will be provided.

Market Business Glossary

Market Business Glossary Maintenance

Last Updated: 12/05/2021 12:14
Next Update:

  • What is this notification about
    • This notice is to advise you of planned maintenance on the Market Business Glossary Service
  • When is the work scheduled 
    • The activity will take place on the 9th May 2021
  • How does it impact me
    • There is no disruption to Service whilst the work takes place. This is to provide changes in content and functionality as requested by the Market and improvement of UI.
  • What action must I take
    • None - For information only

Message Exchange

Advance Notice - Service Maintenance - The Message Exchange (All Environments) Saturday 14th May 2022

Last Updated: 09/05/2022 15:27
Next Update:

This notice is to advise you of planned maintenance in the TEST, MAT and PROD (Live) environments which could affect the Message Exchange service.

When is the maintenance scheduled:
Within the maintenance window Saturday 14th May 2022 between 10:00 and 12:00 (UK).

How does this impact me?
The Message exchange service (TMEL) should remain available throughout the period listed above in all environments.  However, there is a low risk that Message Exchange services could become temporarily unavailable in the TEST, MAT or PROD (Live) environment.  We are highlighting the low risk of service interruption as a precaution. LIMOSS will monitor the availability of the services throughout and take appropriate action in the unlikely event that service is disrupted.

What action must I take?
All organisations are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that, although services are expected to continue as normal, there is a low risk of disruption during the stated date and times.
  2. During this maintenance window, users experiencing problems with the Message Exchange service are advised to wait until the maintenance has completed and retry their request.
  3. Any users experiencing problems after the maintenance has completed are advised to contact the LIMOSS Service Desk.

Next update
No further updates will be provided for this maintenance.

Support
For further information please contact the LIMOSS Service Desk.

Message Exchange

Major Incident Notification - Message Exchange

Last Updated: 12/04/2022 18:53
Next Update: 13/04/2022 08:30

Issues History

  • Updated: 12/04/2022 18:51

What is this notification about?

We are experiencing an intermittent outage with the above-mentioned Market Service in PROD and MAT.  As a result, users may be unable to process some messages using the Message Exchange Service.

What action is being taken to resolve this issue?

Investigations are underway by our vendor.

What action must I take?

Please inform all your users of this issue. We will advise you when this issue is resolved. We will reconcile all the failed messages and will request all affected users to replay the failed messages.

Next update

A further update will be issued by 08:30 (UK) tomorrow (13 April 2022).

Support

If you have any queries or concerns, please raise them with the LIMOSS Service Desk by emailing servicedesk@limoss.london or via the telephone number below.

 

  • Updated: 13/04/2022 09:36

This is an update to the intermittent outage previously reported on the above Market Service in PROD and MAT. Users may have been unable to process some messages using the Message Exchange Service.

The service is now available for market use. All the incoming and outgoing messages are being processed without any issues.

What action is being taken to resolve this issue?
Investigations are continuing. A 3rd party provider (DNS Registrar) has been identified as the root cause of the issue.

LIMOSS will continue to monitor the services.

What action must I take?
Please inform all your users that the services are now available again. If any users experience problems, please inform LIMOSS Service Desk. We are reconciling the failed message and will request all the affected users to reply again to process it successfully.

Next update
No further updates are planned.

Support
If you have any queries or concerns, please raise them with the LIMOSS Service Desk by emailing servicedesk@limoss.london or via the telephone number below.

Message Exchange

Advance Notice - Message Exchange Maintenance in Production

Last Updated: 22/03/2022 16:57
Next Update:

This notice is to advise you of planned maintenance on the Message Exchange Production environment.

 

When is the maintenance scheduled?

During the scheduled maintenance window on Tuesday 22nd March 2022 from 20:00 hrs to22:00 hrs UK time

 

How does it impact me? 

The service will be unavailable for two hours on Tuesday 22nd March 2022 from 20:00 hrs to22:00 hrs UK time

 

What action must I take? 

If any messages fail during the maintenance window, these will need to be replayed.

 

If messages continue to fail, please contact the LIMOSS Service Desk (servicedesk@limoss.london).

Message Exchange

The Message Exchange Production SSL Certificate Update

Last Updated: 16/02/2022 11:06
Next Update: 25/02/2022 09:00

Issues History

  • Updated: 12/03/2022 08:00

This is to inform you that The Message Exchange Production SSL certificate is due to expire on 20th March 2022. The SSL Certificate will be updated Saturday 12th March 2022 and will be applied to all SSL connections and the digital signing of all messages sent from The Message Exchange.

When is the maintenance scheduled

  • The SSL Certificate will be updated on Saturday 12th March 2022 from 8:00 to 9:00 GMT
  • During this time, The Message Exchange will be unavailable, and messages will not be processed

How does it impact me

  • The SSL certificate is used for The Message Exchange (TMEL) digital signature in the SOAP envelope of the message, and for the HTTPS/SSL handshake. Without the new SSL certificate, all messages through your gateway solution to The Message Exchange will fail.

What action must I take

  • Please ensure that the new SSL certificate has been applied to any gateway solutions connecting to The Message Exchange Production environment for both your SSL connection and digital signing validation by 8:00 am Saturday 12th March 2022.
  • All customers must apply the new SSL Certificate at their gateway solution to avoid message failure.

Next update

  • A further notification will be sent out on Friday 25th February 2022, with the new SSL Certificate attached.

  • Updated: 13/03/2022 08:00

This notification is to remind you that The Message Exchange Production SSL certificate is due to expire on 20th March 2022. The SSL Certificate will be updated Saturday 12th March 2022 and will be applied to all SSL connections and the digital signing of all messages sent from The Message Exchange.

When is the maintenance scheduled

  • The SSL Certificate will be updated on Saturday 12th March 2022 from 08:00 hrs to 09:00 hrs UK time.
  • During this time, The Message Exchange will be unavailable, and messages will not be processed.

How does it impact me

  • The SSL certificate is used for The Message Exchange (TMEL) digital signature in the SOAP envelope of the message, and for the HTTPS/SSL handshake. Without the new SSL certificate, all messages through your gateway solution to The Message Exchange will fail.

What action must I take

  • The updated SSL Certificate has been distributed via e-mail.
  • Customers are reminded that this new SSL certificate must be applied to any gateway solutions connecting to The Message Exchange Production environment for both your SSL connection and digital signing validation before 8:00 am Saturday 12th March 2022.
  • All customers must apply the new SSL Certificate at their gateway solution to avoid message failure.
  • If any messages fail during the maintenance window, these will need to be replayed by the user.
  • If messages continue to fail, please contact the LIMOSS Service Desk (servicedesk@limoss.london).

SDC

Advance Notification: SDC Q2 Patching Event Saturday 21st May 2022 – SDC Market Service Production Environment

Last Updated: 17/05/2022 11:14
Next Update:

Issues History

  • Updated: 21/05/2022 00:01

What is this notification about?
This is to notify you that the quarterly SDC patching event was successfully completed
The SDC Portal is now available, and all submission methods have resumed

What action must I take?
Please cascade this information to your Organisation’s SDC Market Service users as required

Next update
No further updates will be provided

If you experience any issues, please contact the LIMOSS Service Desk (servicedesk@limoss.london)

  • Updated: 21/05/2022 00:01

What is this notification about?
This is to inform you that the next quarterly SDC patching event has been scheduled to take place in the Production environment

When is the maintenance scheduled?
During the scheduled maintenance window on Saturday 21st May @ 00:01 to Monday 23rd May 2022 @ 08:00

How does it impact me?
During this time, the Production SDC Portal will be unavailable, and all other submission methods will be paused

What action must I take?
Should any submissions fail, these will need to be replayed
Please cascade this information to your organisation’s SDC Market Service users as required

Next Update:
Further communication (advance notice regarding patching the Production environment) will be issued on Thursday 19th May 2022

SDC

SDC Release Deployment (R7.5) – Thursday 31st March 2022

Last Updated: 25/03/2022 10:40
Next Update:

Issues History

  • Updated: 01/04/2022 09:22

What is this notification about?
This is to notify you that the SDC 7.5 maintenance release was successfully completed
The SDC Portal is now available, and all submission methods have resumed


What does the release contain?

Details of features and improvements can be found on the LIMOSS website SDC page here: https://limoss.london/structured-data-capture-sdc


What action must I take?

Please cascade this information to your Organisation’s SDC Market Service users as required


Next update

No further updates will be provided

  • Updated: 31/03/2022 18:00

Why am I receiving this communication?
This communication is to provide advance notice of the upcoming deployment of the SDC Maintenance Release 7.5 to Production.


When is the deployment?
Thursday 31st March 2022 at 1800 hrs. The deployment will last approximately 3 hours.


What is the impact on submissions during the deployment window?
During the deployment, the SDC Portal will be unavailable. Submissions made to the SDC Market Service during this time will be queued and then processed post-deployment.


What does the release contain?
The release introduces improvements to support Lloyd’s Europe, operational enhancements and bug fixes; No changes will be made to the GPM.
Details of features and improvements can be found on the LIMOSS website: SDC Release 7.5 - Release Notes


What action must I take?
Please cascade this information to the SDC users within your organisation.

SDC

Advance Notification: SDC Q1 Patching Event Saturday 19th February 2022 – SDC Market Service Production Environment

Last Updated: 15/02/2022 14:52
Next Update:

Issues History

  • Updated: 21/02/2022 09:20

What is this notification about?
This is to notify you that the quarterly SDC patching event was successfully completed
The SDC Portal is now available, and all submission methods have resumed

What action must I take?

Please cascade this information to your Organisation’s SDC Market Service
users as required

Next update

No further updates will be provided

If you experience any issues, please contact the LIMOSS Service Desk
(servicedesk@limoss.london)

  • Updated: 19/02/2022 00:01

What is this notification about?

This is to inform you that the next quarterly SDC patching event has been scheduled to take place in the Production environment

When is the maintenance scheduled?

During the scheduled maintenance window on Saturday 19th February @ 00:01 to Monday 21st February 2022 @ 08:00

How does it impact me?

During this time, the Production SDC Portal will be unavailable, and all other submission methods will be paused

What action must I take?

Should any submissions fail, these will need to be replayed

Please cascade this information to your organisation’s SDC Market Service users as required

Next Update:

Further communication (advance notice regarding patching the Production environment) will be issued on Thursday 17th February 2022

SDC

Advance Notification: SDC Q1 Patching Event Tuesday 15th February 2022 – SDC Market Service Non-Production Environments

Last Updated: 10/02/2022 13:52
Next Update:

What is this notification about?
This is to inform you that the next quarterly SDC patching event has been scheduled to take place in all Non-Production environments


When is the maintenance scheduled?

From Tuesday 15th February @ 00:01 to Friday 18th February 2022 @ 23:59


How does it impact me?
During this time, the SDC Portals in these environments will be unavailable, and all other submission methods will be paused


What action must I take?
Please cascade this information to your organisation’s SDC Market Service users as required


Next Update:
Further communication (advance notice regarding patching the Production environment) will be issued on Tuesday 15th February 2022

SDE

ADVANCE NOTIFICATION – Possible Disruption to LIMOSS SDE and LIMOSS DAP (All Environments) Saturday 14th May 2022

Last Updated: 11/05/2022 13:10
Next Update:

What is this notification about?
This notice is to advise you of planned maintenance in the SANDBOX, PRE-PROD and PROD (Live) environments which could affect LIMOSS SDE and LIMOSS DAP. SSO Authentication, SSO Portal, the API Gateway, and published APIs are NOT expected to be impacted.

When is the maintenance scheduled:
Within the maintenance window Saturday 14th May 2022 between 10:00 and 12:00 (UK).

How does this impact me?
All LIMOSS SSO services should remain available throughout the period listed above in all environments.  However, there is a low risk that LIMOSS SDE and LIMOSS DAP services could become temporarily unavailable in SANDBOX, PRE-PROD or PROD (Live).  We are highlighting the low risk of service interruption as a precaution. LIMOSS will monitor the availability of the services throughout and take appropriate action in the unlikely event that service is disrupted.

What action must I take?
All organisations are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that, although services are expected to continue as normal, there is a low risk of disruption during the stated date and times.
  2. During this maintenance window, users experiencing problems with LIMOSS SDE or LIMOSS DAP are advised to wait until the maintenance has completed and retry their request.
  3. Any users experiencing problems after the maintenance has completed are advised to contact the LIMOSS Service Desk.

Next update
No further updates will be provided for this maintenance.

Support
For further information please contact the LIMOSS Service Desk.

SDE

P1 SDE Gateway Error

Last Updated: 12/04/2022 14:30
Next Update:

Issues History

  • Updated: 13/04/2022 08:19

This notice is for all organisations using LIMOSS DAP (Devolved Admin Portal) and LIMOSS SDE (Secure Data Exchange) in all environments. If appropriate, please forward this email to your IT team.

What is this notification about?
This is an update to the outage previously reported on the above Market Services in PRE-PROD and PROD.  Users were unable to access the DAP or SDE Market Services.  The services are now available again for market use.

The API Gateway and authentication to all other LIMOSS SSO Market Services e.g. DDM, DCOM were not impacted.

What action is being taken to resolve this issue?
Investigations are continuing. A 3rd party provider (DNS Registrar) has been identified as the root cause of the issue.

LIMOSS will continue to monitor the services.

What action must I take?
Please inform all your users that the services are now available again. If any users experience problems, please inform LIMOSS Service Desk.

Next update
No further updates are planned.

  • Updated: 12/04/2022 14:30

This notice is for all organisations using LIMOSS DAP (Devolved Admin Portal) and LIMOSS SDE (Secure Data Exchange) in all environments. If appropriate, please forward this email to your IT team.


What is this notification about?
We are still experiencing an outage with the above mentioned Market Services in PRE-PROD and PROD.  Users are currently unable to access the DAP or SDE Market Services.  

The API Gateway and authentication to all other LIMOSS SSO Market Services e.g. DDM, DCOM are not believed to be impacted.


What action is being taken to resolve this issue?
Investigations by our vendor are continuing.


What action must I take?
If not already done so, please inform all your users of this issue.


Next update
A further update will be issued by 08:30 (UK) tomorrow (13 April 2022).

  • Updated: 12/04/2022 14:29

We are aware of an incident affecting all users of DAP and SDE in PROD and PRE-PROD environments. We are investigating and will update users shortly. No other LIMOSS SSO services are believed to be affected.

SDE

Advance Notification: LIMOSS SSO PORTAL, SDE (Secure Data Exchange) and DAP (Devolved Admin Portal) - Planned Maintenance

Last Updated: 01/02/2022 14:47
Next Update:

This notice is to advise you of planned maintenance in the PROD Environment which will affect LIMOSS SSO Portal, LIMOSS SDE and LIMOSS SSO DAP.

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 6th February 2022 @ 06:00 – 08:00 UK, the above named market services will be unavailable. LIMOSS SSO authentication, LIMOSS API Gateway and access to other services are not expected to be impacted by this outage.

How does this impact me?
The services listed above will be unavailable to all users from 06:00 – 08:00 UK

What action must I take?
All Authorised Contacts are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems are advised to wait until the outage has been completed and retry their request.
  3. If any issues are noticed after the maintenance has been completed please contact the LIMOSS Service Desk.Next update
    No further updates will be provided for this outage.

    Support
    For further information please contact the LIMOSS Service Desk.

SDE

Major Incident Notification - LIMOSS SDE and LIMOSS DAP currently unavailable

Last Updated: 22/11/2021 13:12
Next Update:

Issues History

  • Updated: 23/11/2021 13:20

This notice is being sent to all organisations using LIMOSS DAP (Devolved Admin Portal) and LIMOSS SDE (Secure Data Exchange) in all environments. If appropriate, please forward this email to your IT team.

What is this notification about?

This is to notify you that the above Major Incident has been resolved.   LIMOSS DAP (Devolved Admin Portal) and LIMOSS SDE (Secure Data Exchange) are available in all environments.

What action must I take?
Please inform all your users of this update.

Next update
The Market Status Page on the LIMOSS website has been updated. https://limoss.london/status-of-market-services There will be no further updates.

  • Updated: 22/11/2021 17:00

Our vendor is still conducting testing in one of the lower environments.

Next update
A further update will be issued via the Market Status Page on Tuesday 23rd November at 9am UK time : https://limoss.london/status-of-market-services

Support
If you have any queries or concerns, please raise them with the LIMOSS Service Desk by e-mailing servicedesk@limoss.london   or via the telephone number below.

  • Updated: 22/11/2021 15:05

Our vendor has investigated the issue and a fix has been identified.  Testing is currently in progress in one of the lower environments.

Next update
A further update will be issued via the Market Status Page before 5pm UK time today: https://limoss.london/status-of-market-services

Support
If you have any queries or concerns, please raise them with the LIMOSS Service Desk by e-mailing servicedesk@limoss.london or via the telephone number below.

  • Updated: 22/11/2021 13:11

We are currently experiencing an outage with the above mentioned Market Services.  Users are currently unable to access the DAP or SDE Market Services.

The API Gateway and authentication to all other SSO Market Services e.g. DDM, DCOM are not believed to be impacted.

What action is being taken to resolve this issue?
Investigations are underway by our vendor.

What action must I take?
Please inform all your users of this issue.

Next update
A further update will be issued via the Market Status Page before 5pm UK time today: https://limoss.london/status-of-market-services

Support
If you have any queries or concerns, please raise them with the LIMOSS Service Desk by e-mailing servicedesk@limoss.london or via the telephone number below.

SSO

ADVANCE NOTIFICATION - Possible Disruption to all LIMOSS SSO Services (All Environments) Sunday 22 May 2022

Last Updated: 16/05/2022 14:53
Next Update:

This notice is to advise you of planned maintenance in the SANDOX, PRE-PROD and PROD (Live) environments which could affect LIMOSS SSO Authentication, LIMOSS SDE, LIMOSS API Gateway, LIMOSS SSO Portal and LIMOSS DAP.

When is the maintenance scheduled?
Within the maintenance window Sunday 22 May 2022 between 10:00 and 13:00 (UK).

How does this impact me?
All LIMOSS SSO services should remain available throughout the period listed above in all environments.  However, there is a low risk that all LIMOSS SSO services could become temporarily unavailable in SANDBOX, PRE-PROD or PROD (Live). This would prevent all authentication into market services via LIMOSS SSO and all API calls via the LIMOSS API Gateway. We are highlighting the low risk of service interruption as a precaution. LIMOSS will monitor the availability of the services throughout and take appropriate action in the unlikely event that service is disrupted.

What action must I take?
All organisations are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that, although services are expected to continue as normal, there is a low risk of disruption during the stated date and times.
  2. During this maintenance window, users experiencing problems with any LIMOSS SSO Service in any environment are advised to wait until the maintenance has completed and retry their request.
  3. Any users experiencing problems after the maintenance has completed are advised to contact the LIMOSS Service Desk.

 

Next update
No further updates will be provided for this maintenance.

Support
For further information please contact the LIMOSS Service Desk.

SSO

ADVANCE NOTIFICATION – Possible Disruption to LIMOSS SDE and LIMOSS DAP (All Environments) Saturday 14th May 2022

Last Updated: 11/05/2022 13:07
Next Update:

What is this notification about?
This notice is to advise you of planned maintenance in the SANDBOX, PRE-PROD and PROD (Live) environments which could affect LIMOSS SDE and LIMOSS DAP. SSO Authentication, SSO Portal, the API Gateway, and published APIs are NOT expected to be impacted.

When is the maintenance scheduled:
Within the maintenance window Saturday 14th May 2022 between 10:00 and 12:00 (UK).

How does this impact me?
All LIMOSS SSO services should remain available throughout the period listed above in all environments.  However, there is a low risk that LIMOSS SDE and LIMOSS DAP services could become temporarily unavailable in SANDBOX, PRE-PROD or PROD (Live).  We are highlighting the low risk of service interruption as a precaution. LIMOSS will monitor the availability of the services throughout and take appropriate action in the unlikely event that service is disrupted.

What action must I take?
All organisations are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that, although services are expected to continue as normal, there is a low risk of disruption during the stated date and times.
  2. During this maintenance window, users experiencing problems with LIMOSS SDE or LIMOSS DAP are advised to wait until the maintenance has completed and retry their request.
  3. Any users experiencing problems after the maintenance has completed are advised to contact the LIMOSS Service Desk.

Next update
No further updates will be provided for this maintenance.

Support
For further information please contact the LIMOSS Service Desk.

SSO

Advanced Notification - LIMOSS SSO Portal, DAP, SDE and Hashing/Timestamp APIs (PROD) Planned Outage 13th March 2022

Last Updated: 08/03/2022 15:18
Next Update:

This notice is to advise you of planned maintenance in the PROD Environment which will affect the LIMOSS SSO Portal, DAP (Devolved Admin Portal), SDE (Secure Data Exchange) and Hashing/Timestamp APIs.

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 13th March 2022 between 06:00 and 23:59 (UK), LIMOSS SSO Portal, DAP, SDE and Hashing/Timestamp APIs (PROD) will be unavailable. LIMOSS SSO authentication, LIMOSS API Gateway and access to other services are not expected to be impacted by this outage.

How does this impact me?
The services listed above will be unavailable to all users between 06:00 and 23:59 (UK) on Sunday 13th March 2022.

What action must I take?
All Authorised Contacts are requested to:

  • Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
  • During this maintenance window, users experiencing any problems are advised to wait until the outage has been completed and retry their request.
  • If any issues are noticed after the maintenance has been completed please contact the LIMOSS Service Desk.

SSO

Advance Notification: LIMOSS SSO PORTAL, SDE (Secure Data Exchange) and DAP (Devolved Admin Portal) - Planned Maintenance

Last Updated: 01/02/2022 14:48
Next Update:

This notice is to advise you of planned maintenance in the PROD Environment which will affect LIMOSS SSO Portal, LIMOSS SDE and LIMOSS SSO DAP.

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 6th February 2022 @ 06:00 – 08:00 UK, the above named market services will be unavailable. LIMOSS SSO authentication, LIMOSS API Gateway and access to other services are not expected to be impacted by this outage.

How does this impact me?
The services listed above will be unavailable to all users from 06:00 – 08:00 UK

What action must I take?
All Authorised Contacts are requested to:

  1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
  2. During this maintenance window, users experiencing any problems are advised to wait until the outage has been completed and retry their request.
  3. If any issues are noticed after the maintenance has been completed please contact the LIMOSS Service Desk.Next update
    No further updates will be provided for this outage.

    Support
    For further information please contact the LIMOSS Service Desk.

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