Status of Market Services

What is this notification about?
This is a reminder that there will be a planned Disaster Recovery (DR) test in the PROD environment for LIMOSS SSO and API Gateway as part of the commitment to maintain and test Business Continuity plans and to invite you to take part in the Testing. (SANDBOX and PRE-PROD will NOT be affected by this test.)

When is the DR scheduled?
It is due to take place Saturday 16th September @ 06:00 (UK) through to Sunday 17th September 2023 @ 23:59 (UK) The exact times of when testing is required will be confirmed.

How does this impact me?

• All LIMOSS SSO components may be degraded or be unavailable during this period in PROD (LIVE) only. This includes LIMOSS SSO Portal, DAP, SDE, Hashing/Timestamp APIs, LIMOSS SSO Authentication and LIMOSS API Gateway.
• All APIs and all Apps registered in the LIMOSS PROD (LIVE) environment may experience reduced availability, or be completely unavailable, throughout the testing window stated above.

How can I get involved?

• LIMOSS SSO Market Services will be available for Market Participants to conduct ‘live’ validation testing of LIMOSS SSO Market Services.
• Testing windows will be set for Saturday 16th and Sunday 17th September 2023; timings will be confirmed with all relevant participants closer to the date.
• We need participants to use the Portal, SDE and DAP (if you are an AC), as normal, as part of the validation of the LIMOSS SSO Services.

What action must I take?
All Authorised Contacts in organisations using LIMOSS SSO in PROD (LIVE) are requested to:

• Inform relevant colleagues and stakeholders that DR testing is taking place and that users may be impacted throughout the stated date and times.
• To contact the LIMOSS Service Desk, if you or your colleagues would like to participate in this exercise.

Next update
A final reminder will be issued first week of September.

Support
For further information please contact the LIMOSS Service Desk servicedesk@limoss.london.

What is this notification about?
This notice is to advise you of planned maintenance in the PROD environment which will affect the LIMOSS SDE, LIMOSS Devolved Admin Portal (DAP), LIMOSS API Gateway and all APIs provided via the Gateway.

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 6^th August 2023 between 05:00 and 08:00 (UK).

How does this impact me?
LIMOSS SDE, LIMOSS DAP, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users.

LIMOSS SSO authentication, and access to other services such as DDM are not expected to be impacted by this outage.

What action must I take?
All organisations are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
3. After the maintenance has completed, we advise all API subscribers and API publishers to test call an API via the PROD LIMOSS API Gateway

1. • API publishers are advised to check that their app can correctly validate the JSON Web Token (JWT) received from the API Gateway.
   • If the call is successful, no further action is required.
   • If the call fails, please update the JWT Public key or contact the LIMOSS Service Desk.

Next update
No further updates will be provided for this outage.

Support
For further information please contact the LIMOSS Service Desk servicedesk@limoss.london.

What is this notification about?
This notice is to advise you of planned maintenance in the PROD environment to ensure our software is kept up to date.

Services impacted during the maintenance are:

• LIMOSS SSO Portal
• LIMOSS API Gateway and all APIs provided via the Gateway

When is the maintenance scheduled?
Sunday 30^th July between 18:00 and 20:00 (UK).

How does this impact me?
LIMOSS SSO Portal and LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users during time stated above.

LIMOSS SSO authentication and access to other services such as DDM are not expected to be impacted by this outage.

What action must I take?
All organisations are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that the services impacted will not be available during the times listed above.
2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
3. After the maintenance has completed, we advise all API subscribers and API publishers to test call an API via the PROD LIMOSS API Gateway.

Next update
No further updates will be issued.

Support
If you experience issues after the maintenance window, please contact the LIMOSS Service Desk servicedesk@limoss.london

What is this notification about?
This notice is to advise you of planned maintenance in the PRE-PROD environment which will affect the LIMOSS SDE, LIMOSS Devolved Admin Portal (DAP), LIMOSS API Gateway and all APIs provided via the Gateway.

When is the maintenance scheduled?
Within the scheduled maintenance window on Wednesday 26^th July 2023 between 18:00 and 23:59 (UK).

How does this impact me?
LIMOSS SDE, LIMOSS DAP, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users.

LIMOSS SSO authentication, and access to other services such as DDM are not expected to be impacted by this outage.

What action must I take?
All organisations are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
3. After the maintenance has completed, we advise all API subscribers and API publishers to test call an API via the PRE-PROD LIMOSS API Gateway

1. 1. API publishers are advised to check that their app can correctly validate the JSON Web Token (JWT) received from the API Gateway.
   2. If the call is successful, no further action is required.
   3. If the call fails, please update the JWT Public key or contact the LIMOSS Service Desk.

Next update
No further updates will be provided for this outage.

Support
For further information please contact the LIMOSS Service Desk servicedesk@limoss.london.

What is this notification about?
This is a reminder that there will be a planned Disaster Recovery (DR) test in the PROD environment for LIMOSS SSO and API Gateway as part of the commitment to maintain and test Business Continuity plans and to invite you to take part in the Testing. (SANDBOX and PRE-PROD will NOT be affected by this test.)

When is the DR scheduled?
It is due to take place Saturday 16th September @ 06:00 (UK) through to Sunday 17th September 2023 @ 23:59 (UK) The exact times of when testing is required will be confirmed.

How does this impact me?

• All LIMOSS SSO components may be degraded or be unavailable during this period in PROD (LIVE) only. This includes LIMOSS SSO Portal, DAP, SDE, Hashing/Timestamp APIs, LIMOSS SSO Authentication and LIMOSS API Gateway.
• All APIs and all Apps registered in the LIMOSS PROD (LIVE) environment may experience reduced availability, or be completely unavailable, throughout the testing window stated above.

How can I get involved?

• LIMOSS SSO Market Services will be available for Market Participants to conduct ‘live’ validation testing of LIMOSS SSO Market Services.
• Testing windows will be set for Saturday 16th and Sunday 17th September 2023; timings will be confirmed with all relevant participants closer to the date.
• We need participants to use the Portal, SDE and DAP (if you are an AC), as normal, as part of the validation of the LIMOSS SSO Services.

What action must I take?
All Authorised Contacts in organisations using LIMOSS SSO in PROD (LIVE) are requested to:

• Inform relevant colleagues and stakeholders that DR testing is taking place and that users may be impacted throughout the stated date and times.
• To contact the LIMOSS Service Desk, if you or your colleagues would like to participate in this exercise.

Next update
A final reminder will be issued first week of September.

Support
For further information please contact the LIMOSS Service Desk servicedesk@limoss.london.

What is this notification about?
This notice is to advise you of planned maintenance in the PROD environment which will affect the LIMOSS SDE, LIMOSS Devolved Admin Portal (DAP), LIMOSS API Gateway and all APIs provided via the Gateway.

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 6^th August 2023 between 05:00 and 08:00 (UK).

How does this impact me?
LIMOSS SDE, LIMOSS DAP, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users.

LIMOSS SSO authentication, and access to other services such as DDM are not expected to be impacted by this outage.

What action must I take?
All organisations are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
3. After the maintenance has completed, we advise all API subscribers and API publishers to test call an API via the PROD LIMOSS API Gateway

1. • API publishers are advised to check that their app can correctly validate the JSON Web Token (JWT) received from the API Gateway.
   • If the call is successful, no further action is required.
   • If the call fails, please update the JWT Public key or contact the LIMOSS Service Desk.

Next update
No further updates will be provided for this outage.

Support
For further information please contact the LIMOSS Service Desk servicedesk@limoss.london.

What is this notification about?
This notice is to advise you of planned maintenance in the PRE-PROD environment which will affect the LIMOSS SDE, LIMOSS Devolved Admin Portal (DAP), LIMOSS API Gateway and all APIs provided via the Gateway.

When is the maintenance scheduled?
Within the scheduled maintenance window on Wednesday 26^th July 2023 between 18:00 and 23:59 (UK).

How does this impact me?
LIMOSS SDE, LIMOSS DAP, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users.

LIMOSS SSO authentication, and access to other services such as DDM are not expected to be impacted by this outage.

What action must I take?
All organisations are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
3. After the maintenance has completed, we advise all API subscribers and API publishers to test call an API via the PRE-PROD LIMOSS API Gateway
4. 1. API publishers are advised to check that their app can correctly validate the JSON Web Token (JWT) received from the API Gateway.
   2. If the call is successful, no further action is required.
   3. If the call fails, please update the JWT Public key or contact the LIMOSS Service Desk.

Next update
No further updates will be provided for this outage.

Support
For further information please contact the LIMOSS Service Desk servicedesk@limoss.london.

LIMOSS SSO Services Maintenance
This notice is to advise you of planned maintenance in the PROD environment to ensure our software is kept up to date.

Services impacted during the maintenance are:

• LIMOSS SDE
• LIMOSS SSO Portal
• LIMOSS Devolved Admin Portal (DAP)
• LIMOSS API Gateway and all APIs provided via the Gateway

When is the maintenance scheduled for?
Sunday 21^st May between 07:00 and 11:00 (UK).

How does this impact me?
LIMOSS SDE, LIMOSS DAP, LIMOSS SSO Portal, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users during time stated above.

LIMOSS SSO authentication and access to other services such as DDM are not expected to be impacted by this outage.

What is this notification about?
This notice is to advise you of planned maintenance activities within the Production environment for the DDM Market Service. This is to deliver the DDM 4.1 Enhancement Release.

When is the maintenance scheduled?
Saturday 2^nd September 2023 - 08:00 (UK) to 14:00 (UK)

How does it impact me?
During the scheduled maintenance window, users will not be able to access DDM and the Data Extract Production Service. The maintenance screen will display for front end users.

What action must I take?
Please cascade this information to the DDM and Data Extracts users within your organisation, and ensure you are logged out of the application.

What does the release contain?

• ME40 - Both Days Inclusive (including additional US warning message)
• ME44 - Broker / DCA Submit Nil Bordereau
• ME45 - Numbers Expected
• ME51 - Multi Section Multi Lead
• ME60 - Sorting Gross Premium from largest to smallest
• DE84 - Cause of Loss Code
• DE86 - Add Section Reference to Risk and Premium Tables
• DE92 - Extract All Tax Information
• DE104 - Add Endorsement Effective Date to Premium
• Tax Type Processing - DE incident fix

*A link to the release notes will be available on the LIMOSS website from Monday 4^th September 2023.

Next update
A notification will be issued on Monday morning (4^th) to successfully confirm completion.

What is this notification about?
This notice is to advise you of planned maintenance within the Production environment for the LIMOSS DDM Market Service.
This is to deliver the DDM August maintenance Release.

When is the maintenance scheduled?
08:00 – 18:00 (UK) on Saturday 19^th August 2023.

How does it impact me?
During the maintenance window, users will not be able to access DDM and the Data Extract Service in Production. The maintenance screen will display for front end users, Data Extract users will be logged out.

What action must I take?
Please cascade this information to the DDM Market Service and Data Extract Service users within your organisation.

Support
If you require assistance, please contact the DDM Service Desk on the details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats

What is this notification about?
This notice is to advise you of planned maintenance within the Production environment for the LIMOSS DDM Market Service.

When is the maintenance scheduled?
17:00 – 18:00 (UK) on Tuesday 25^th July 2023.

How does it impact me?
There will be no impact to the DDM and Data Extract Production service during the maintenance window.

What action must I take?
Please cascade this information to the DDM Market Service and Data Extract Service users within your organisation.

Support
If you require assistance, please contact the DDM Service Desk on details below:

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers
DDM Service Portal: https://charlestaylor.service-now.com/dasats

What is this notification about?
This notice is to advise you of maintenance within the Production environment for the DDM Market Service to deliver the July maintenance release.

When is the maintenance scheduled?
Saturday 22^nd July 2023 between 08:00 – 18:00 (UK).

How does it impact me?
During the maintenance window, users will not be able to access DDM and the Data Extract Service in Production. The maintenance screen will display for front end users, Data Extract users will be logged out.

What action must I take?
Please cascade this information to the DDM and Data Extracts users within your organisation.

CTi DDM Service Desk
Phone: +44 800 024 6089
Click here for regional numbers

DDM Service Portal: https://charlestaylor.service-now.com/dasats

What is this notification about?
This notice is to remind you of the planned Disaster Recovery (DR) test on the Production Gemini Market Service,  as part of our commitment to maintaining and testing business continuity plans.

When is the DR Test scheduled?
Saturday 19^th August 2023 08:30 – 13:00 UK.

How does it impact me?
During the scheduled DR window, users will not be able to access the Production Gemini Market Service.

What action must I take?
Please cascade this information to the Gemini users within your organisation. A separate communication will be sent to Gemini Market Experts by Ecliptic.

Next update
A further communication will be issued on completion of the test.

Support
If you require assistance, please contact the LIMOSS Service Desk at servicedesk@limoss.london.

What is this notification about?
This notice is to advise you of planned maintenance within the Production environment for the Gemini Market Service.

When is the maintenance scheduled?
During the scheduled maintenance window on Saturday 27th August 2022 between 08:00 and 14:00 UK.

How does it impact me?
During this time, the Gemini Market Service will be unavailable.

What action must I take?
Please cascade this information to all Gemini Market Service users in your Organisation.

Support
If you experience issues accessing the Gemini Production environment post the maintenance, please contact the LIMOSS Service Desk servicedesk@limoss.london

What is this notification about?

This notice is to advise you of planned maintenance within the Production environment for the Gemini Market Service.

When is the maintenance scheduled?

During the scheduled maintenance window on Saturday 30^th July 2022 between 08:00 and 14:00 UK.

How does it impact me?

During this time, the Gemini Market Service will be unavailable.

What action must I take?

Please cascade to all Gemini Market Service users in your Organisation that this maintenance is taking place.

Support

If you experience issues accessing the Gemini Production environment post the maintenance, please contact the LIMOSS Service Desk servicedesk@limoss.london

What is this notification about?
This is to notify you off planned maintenance taking place on the LIMOSS Website

When is the maintenance scheduled?
During the planned maintenance window on Friday 25^th February from 17:30 hrs to Monday 28th February 2022 at 08:00 hrs

How does it impact me?
During this time, the following online forms will be unavailable:

• Organisation SSO Registration
• SSO User Registration
• DDM Registration

The LIMOSS website will be available during this time.

What action must I take?
Please refrain from completing any of the above mentioned online forms during the maintenance window. Please cascade this information to your organisation’s LIMOSS SSO and DDM Market Service users as required.

Next Update:
No further updates will be provided.

What is this notification about?

This notice is to advise you of Emergency maintenance within the Production environment for the Market Business Glossary.

When is the maintenance scheduled?

Friday 4^th August 2023 18:00 - 21:00 (UK Time).

How does it impact me?

During the maintenance window, the Market Business Glossary will be unavailable.

What action must I take?

Please cascade this information to all Market Business Glossary Service users in your Organisation.  

Support

If you experience issues within the Market Business Glossary Production environment post the maintenance, please contact the LIMOSS Service Desk servicedesk@limoss.london

What is this notification about?

As part of the commitment to maintain and test business continuity plans, we want to advise you of a planned Disaster Recovery (DR) test for the within the Production environment for the Market Business Glossary (MBG) Service.

When is the DR Test scheduled?

From - Saturday 11^th March 2023 @10:00 UK To - Sunday 12^th March 2023 @ 16:00 UK

How does it impact me?

During this time, the Market Business Glossary will be unavailable.

What action must I take?
Please cascade this information to the Market Business Glossary users within your organisation.

Support

If you experience issues within the Market Business Glossary Production environment post the DR Test, please contact the LIMOSS Service Desk servicedesk@limoss.london

What is this notification about?

This notice is to advise you of maintenance within the Production environment for the Market Business Glossary.

When is the maintenance scheduled?

Friday 9^th December 2022 between 18:00 – 20:00 UK.

How does it impact me?

During this time, the Market Business Glossary will be unavailable.

What action must I take?

Please cascade this information to all Market Business Glossary Service users in your Organisation.

Support

If you experience issues within the Market Business Glossary Production environment post the maintenance, please contact the LIMOSS Service Desk servicedesk@limoss.london

What is this notification about?
This notice is to advise you of maintenance within the Production environment for the Market Business Glossary.

When is the maintenance scheduled?
Friday 14^th October 2022 between 18:00 – 20:00 UK.

How does it impact me?
During this time, the Market Business Glossary will be unavailable.

What action must I take?
Please cascade this information to all Market Business Glossary Service users in your Organisation.

Support
If you experience issues with Market Business Glossary Production environment post the maintenance, please contact the LIMOSS Service Desk servicedesk@limoss.london

What is this notification about?
This notice is to advise you of planned maintenance within the Production environment for the Message Exchange Market Service, to deliver infrastructure patching.

When is the maintenance scheduled?
Saturday 26^th August 2023 @ 08:00 (UK) to 12:00 (UK).

How does it impact me?
During the scheduled maintenance window, messages sent via Message Exchange will be queued and sent when the service comes back online.

What action must I take?
Please cascade this information to the affected users within your organisation. Any failed submissions during the change windows will need to be replayed.

Next update
No further updates will be given.

Support
If you require assistance, please contact the LIMOSS Service Desk at servicedesk@limoss.london.

What is this notification about?
This notice is to advise you of planned maintenance within the Production environment for the Message Exchange Market Service, to deliver infrastructure patching.

When is the maintenance scheduled?
Saturday 24^th June 2023 @ 08:00 (UK) to 22:00 (UK).

How does it impact me?
During the scheduled maintenance window, messages sent via Message Exchange will be queued and sent when the service comes back online.

What action must I take?
Please cascade this information to the affected users within your organisation. Any failed submissions during the change windows will need to be replayed.

Next update
No further update will be issued.

What is this notification about?
This notice is to advise you of a planned Disaster Recovery (DR) test on the Production Message Exchange Market Service, as part of our commitment to maintaining and testing business continuity plans.

What is this notification about?
This notice is to advise you of a planned Disaster Recovery (DR) test on the Production Message Exchange Market Service, as part of our commitment to maintaining and testing business continuity plans.

When is the DR Test scheduled?
Saturday 2nd September @ 08:00 – 11:00 – outage while we fail over to DR.
During the week, the service will be running via DR, but users shouldn’t notice a difference and can continue to send submissions.
Saturday 9th September @ 08:00 – 11:00 – outage while we fail back to PROD.

How does it impact me?
During the scheduled DR window, users will be able to access the service. However, there will be a three-hour interruption during the site switching from Production to DR and vice versa. If, in the unlikely scenario of you sending a message during the interruption, your message will need to be resubmitted.

What action must I take?
Please cascade this information to the Message Exchange users within your organisation. If there are any concerns then please reply to this email.

Next update
Unless the plan changes, no further updates will be given.

What is this notification about?
This notice is to advise you of a planned Disaster Recovery (DR) test on the Production Message Exchange Market Service, as part of our commitment to maintaining and testing business continuity plans.

What is this notification about?
This notice is to advise you of a planned Disaster Recovery (DR) test on the Production Message Exchange Market Service, as part of our commitment to maintaining and testing business continuity plans.

When is the DR Test scheduled?
Saturday 2nd September @ 08:00 – 11:00 – outage while we fail over to DR.
During the week, the service will be running via DR, but users shouldn’t notice a difference and can continue to send submissions.
Saturday 9th September @ 08:00 – 11:00 – outage while we fail back to PROD.

How does it impact me?
During the scheduled DR window, users will be able to access the service. However, there will be a three-hour interruption during the site switching from Production to DR and vice versa. If, in the unlikely scenario of you sending a message during the interruption, your message will need to be resubmitted.

What action must I take?
Please cascade this information to the Message Exchange users within your organisation. If there are any concerns then please reply to this email.

Next update
Unless the plan changes, no further updates will be given.

What is this notification about?
This notice is to advise you of planned maintenance within the Production environment for the SDC Market Service, to deliver security patches (users will not notice a difference after the patches).

When is the maintenance scheduled?
Saturday 19 August 2023 @ 08:00 (UK) to 14:00 (UK).

How does it impact me?
During the scheduled maintenance window, users will not be able to access the SDC Portal in Production.

What action must I take?
Please cascade this information to the affected users within your organisation. Any failed submissions during the change window will need to be replayed.

Next update
No further update will be provided unless the plan changes.

Support
If you require assistance, please contact the LIMOSS Service Desk at servicedesk@limoss.london.

What is this notification about?
This notice is to advise you of planned maintenance within the Production environment for the SDC Market Service, to deliver security patches (users will not notice a difference after the patches).

When is the maintenance scheduled?
Saturday 29 July 2023 @ 08:00 (UK) to 13:00 (UK).

How does it impact me?
During the scheduled maintenance window, users will not be able to access the SDC Portal in Production.

What action must I take?
Please cascade this information to the affected users within your organisation. Any failed submissions during the change window will need to be replayed.

Next update
No further update will be issued.

Support
If you require assistance, please contact the LIMOSS Service Desk at servicedesk@limoss.london.

What is this notification about?
This notice is to advise you of planned maintenance within the Production environment for the SDC Market Service, to deliver background updates (users will not notice a difference).

When is the maintenance scheduled?
Thursday 13 July 2023 @ 18:00 (UK) to Friday 14 July @ 08:00 (UK).

How does it impact me?
During the scheduled maintenance window, users will not be able to access the SDC Portal in Production.

What action must I take?
Please cascade this information to the affected users within your organisation. Any failed submissions during the change window will need to be replayed.

Next update
A reminder will be issued on Tuesday 11 July.

Support
If you require assistance, please contact the LIMOSS Service Desk at servicedesk@limoss.london.

What is this notification about?
This notice is to advise you of planned maintenance within the Production environment for the SDC Market Service, to deliver infrastructure patches.

When is the maintenance scheduled?
Saturday 24^th June 2023 @ 08:00 (UK) to 12:00 (UK).

How does it impact me?
During the scheduled maintenance window, users will not be able to access the SDC Portal in Production.

What action must I take?
Please cascade this information to the affected users within your organisation. Any failed submissions during the change window will need to be replayed.

Next update
No further update will be sent.

What is this notification about?
This is a reminder that there will be a planned Disaster Recovery (DR) test in the PROD environment for LIMOSS SSO and API Gateway as part of the commitment to maintain and test Business Continuity plans and to invite you to take part in the Testing. (SANDBOX and PRE-PROD will NOT be affected by this test.)

When is the DR scheduled?
It is due to take place Saturday 16th September @ 06:00 (UK) through to Sunday 17th September 2023 @ 23:59 (UK) The exact times of when testing is required will be confirmed.

How does this impact me?

• All LIMOSS SSO components may be degraded or be unavailable during this period in PROD (LIVE) only. This includes LIMOSS SSO Portal, DAP, SDE, Hashing/Timestamp APIs, LIMOSS SSO Authentication and LIMOSS API Gateway.
• All APIs and all Apps registered in the LIMOSS PROD (LIVE) environment may experience reduced availability, or be completely unavailable, throughout the testing window stated above.

How can I get involved?

• LIMOSS SSO Market Services will be available for Market Participants to conduct ‘live’ validation testing of LIMOSS SSO Market Services.
• Testing windows will be set for Saturday 16th and Sunday 17th September 2023; timings will be confirmed with all relevant participants closer to the date.
• We need participants to use the Portal, SDE and DAP (if you are an AC), as normal, as part of the validation of the LIMOSS SSO Services.

What action must I take?
All Authorised Contacts in organisations using LIMOSS SSO in PROD (LIVE) are requested to:

• Inform relevant colleagues and stakeholders that DR testing is taking place and that users may be impacted throughout the stated date and times.
• To contact the LIMOSS Service Desk, if you or your colleagues would like to participate in this exercise.

Next update
A final reminder will be issued first week of September.

Support
For further information please contact the LIMOSS Service Desk servicedesk@limoss.london.

What is this notification about?
This notice is to advise you of planned maintenance in the PROD environment which will affect the LIMOSS SDE, LIMOSS Devolved Admin Portal (DAP), LIMOSS API Gateway and all APIs provided via the Gateway.

When is the maintenance scheduled?
Within the scheduled maintenance window on Sunday 6^th August 2023 between 05:00 and 08:00 (UK).

How does this impact me?
LIMOSS SDE, LIMOSS DAP, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users.

LIMOSS SSO authentication, and access to other services such as DDM are not expected to be impacted by this outage.

What action must I take?
All organisations are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
3. After the maintenance has completed, we advise all API subscribers and API publishers to test call an API via the PROD LIMOSS API Gateway

1. • API publishers are advised to check that their app can correctly validate the JSON Web Token (JWT) received from the API Gateway.
   • If the call is successful, no further action is required.
   • If the call fails, please update the JWT Public key or contact the LIMOSS Service Desk.

Next update
No further updates will be provided for this outage.

Support
For further information please contact the LIMOSS Service Desk servicedesk@limoss.london.

What is this notification about?
This notice is to advise you of planned maintenance in the PRE-PROD environment which will affect the LIMOSS SDE, LIMOSS Devolved Admin Portal (DAP), LIMOSS API Gateway and all APIs provided via the Gateway.

When is the maintenance scheduled?
Within the scheduled maintenance window on Wednesday 26^th July 2023 between 18:00 and 23:59 (UK).

How does this impact me?
LIMOSS SDE, LIMOSS DAP, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users.

LIMOSS SSO authentication, and access to other services such as DDM are not expected to be impacted by this outage.

What action must I take?
All organisations are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times.
2. During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.
3. After the maintenance has completed, we advise all API subscribers and API publishers to test call an API via the PRE-PROD LIMOSS API Gateway
4. 1. API publishers are advised to check that their app can correctly validate the JSON Web Token (JWT) received from the API Gateway.
   2. If the call is successful, no further action is required.
   3. If the call fails, please update the JWT Public key or contact the LIMOSS Service Desk.

Next update
No further updates will be provided for this outage.

Support
For further information please contact the LIMOSS Service Desk servicedesk@limoss.london.

LIMOSS SSO Services Maintenance
This notice is to advise you of planned maintenance in the PROD environment to ensure our software is kept up to date.

Services impacted during the maintenance are:

• LIMOSS SDE
• LIMOSS SSO Portal
• LIMOSS Devolved Admin Portal (DAP)
• LIMOSS API Gateway and all APIs provided via the Gateway

When is the maintenance scheduled for?
Sunday 21^st May between 07:00 and 11:00 (UK).

How does this impact me?
LIMOSS SDE, LIMOSS DAP, LIMOSS SSO Portal, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users during time stated above.

LIMOSS SSO authentication and access to other services such as DDM are not expected to be impacted by this outage.

What is this notification about?
Planned maintenance will be taking place in the Pre-Prod environment for Hash and Timestamp services to ensure the software is kept up to date.

When is the maintenance scheduled?
Wednesday 23rdrd August between 18:00 and 19:00 (UK).

How does this impact me?
During the maintenance window, the Hash and Timestamp services will be unavailable.

LIMOSS SSO authentication, API Gateway, and access to other services such as DDM are not expected to be impacted by this outage.

What action must I take?
All organisations are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that the services impacted will not be available during the times listed above.

Next update
No further updates will be issued.

Support
If you experience issues after the maintenance window, please contact the LIMOSS Service Desk servicedesk@limoss.london.

What is this notification about?
This is a reminder that there will be a planned Disaster Recovery (DR) test in the PROD environment for LIMOSS SSO and API Gateway as part of the commitment to maintain and test Business Continuity plans and to invite you to take part in the Testing. (SANDBOX and PRE-PROD will NOT be affected by this test.)

When is the DR scheduled?
It is due to take place Saturday 16th September @ 06:00 (UK) through to Sunday 17th September 2023 @ 23:59 (UK) The exact times of when testing is required will be confirmed.

How does this impact me?

• All LIMOSS SSO components may be degraded or be unavailable during this period in PROD (LIVE) only. This includes LIMOSS SSO Portal, DAP, SDE, Hashing/Timestamp APIs, LIMOSS SSO Authentication and LIMOSS API Gateway.
• All APIs and all Apps registered in the LIMOSS PROD (LIVE) environment may experience reduced availability, or be completely unavailable, throughout the testing window stated above.

How can I get involved?

• LIMOSS SSO Market Services will be available for Market Participants to conduct ‘live’ validation testing of LIMOSS SSO Market Services.
• Testing windows will be set for Saturday 16th and Sunday 17th September 2023; timings will be confirmed with all relevant participants closer to the date.
• We need participants to use the Portal, SDE and DAP (if you are an AC), as normal, as part of the validation of the LIMOSS SSO Services.

What action must I take?
All Authorised Contacts in organisations using LIMOSS SSO in PROD (LIVE) are requested to:

• Inform relevant colleagues and stakeholders that DR testing is taking place and that users may be impacted throughout the stated date and times.
• To contact the LIMOSS Service Desk, if you or your colleagues would like to participate in this exercise.

Next update
A final reminder will be issued first week of September.

Support
For further information please contact the LIMOSS Service Desk servicedesk@limoss.london.

LIMOSS SSO Services Maintenance
This notice is to advise you of planned maintenance in the PROD environment to ensure our software is kept up to date.

Services impacted during the maintenance are:

• LIMOSS SDE
• LIMOSS SSO Portal
• LIMOSS Devolved Admin Portal (DAP)
• LIMOSS API Gateway and all APIs provided via the Gateway

When is the maintenance scheduled for?
Sunday 21^st May between 07:00 and 11:00 (UK).

How does this impact me?
LIMOSS SDE, LIMOSS DAP, LIMOSS SSO Portal, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users during time stated above.

LIMOSS SSO authentication and access to other services such as DDM are not expected to be impacted by this outage.