LIMOSS API Gateway – Service Status

PRODUCTION Environment

Health Check: Existing PRODUCTION LIMOSS SSO users can view the health-check for all PRODUCTION APIs.*

03/08/2021 08:00 (UK Time):  No service issues.

PRE-PROD Environment 

Health Check: Existing PRE-PROD LIMOSS SSO users can view the health-check for all PRE-PROD APIs.*

03/08/2021 14:00 (UK Time):  

• Planned Maintenance - PRE-PROD - LIMOSS SDE, DAP, and Hashing/Timestamp APIs

This notice is to advise you of planned maintenance in the PRE-PROD Environment which will affect LIMOSS SDE, LIMOSS DAP and Hashing/Timestamp APIs.

When is the maintenance scheduled?

Within the scheduled maintenance window on Thursday 5th August 2021 @ 17:00 UK – 20:00 UK, LIMOSS SDE, LIMOSS DAP and Hashing/Timestamp APIs will be unavailable. LIMOSS SSO authentication, LIMOSS API Gateway and access to other services are not expected to be impacted by this outage.

How does this impact me?

The services listed above will be unavailable to all users from 17:00 UK – 20:00 UK.

What action must I take?

All Authorised Contacts are requested to:

1. Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the   stated date and times.
2. During this maintenance window, users experiencing any problems are advised to wait until the outage has been completed and retry their request.
3. If any issues are noticed after the maintenance has been completed please contact the LIMOSS Service Desk.

Next update

No further updates will be provided for this outage.

Support

For further information, please contact the LIMOSS Service Desk.

• Service Degradation - DAP - PRE-PROD:

We are currently aware of a P3 incident within the DAP portal. (IN00011590)

Issue:
The user page within DAP displays ten users at a time. If there are more than ten users within an organisation, a ‘more’ button will appear at bottom of page. Currently if an Authorised Contact clicks the button, an error message will appear in the top right corner of the page and no additional users are displayed.

All other areas of SSO have been checked and no other faults have been detected.

Who is impacted:
Authorised Contacts only in all 3 environments

Workaround:
Within the search bar, Authorised Contacts can type the domain of the users that they are interested in and hit enter E.g. LIMOSS.London. This will return ALL users within that domain

Next Update:
Lunchtime on Thursday 5th August 2021 or earlier if a significant update is received.

SANDBOX Environment  

Health Check: Existing SANDBOX LIMOSS SSO can view the health-check for all SANDBOX APIs.*

03/08/2021 14:30 (UK Time):  

• Service Degradation - DAP - SANDBOX:

We are currently aware of a P3 incident within the DAP portal. (IN00011590)

Issue:
The user page within DAP displays ten users at a time. If there are more than ten users within an organisation, a ‘more’ button will appear at bottom of page. Currently if an Authorised Contact clicks the button, an error message will appear in the top right corner of the page and no additional users are displayed.

All other areas of SSO have been checked and no other faults have been detected.

Who is impacted:
Authorised Contacts only in all 3 environments

Workaround:
Within the search bar, Authorised Contacts can type the domain of the users that they are interested in and hit enter E.g. LIMOSS.London. This will return ALL users within that domain

Next Update:
Lunchtime on Thursday 5th August 2021 or earlier if a significant update is received.

Health Checks

Health Checks provide a RAG status for all relevant APIs.

• A Green status indicates that the service is active (although errors in the API service may still exist)
• An Amber/Red status indicates that the service is currently unavailable