Overview
The GEO platform was previously supplied via Lloyd’s as a CORE service, LIMOSS took ownership of the service from 01/01/24, and at the request of the Market, will be transitioned to an elective service from 1st January 2025.
GEO supports claims, exposure management and underwriting teams in rapidly and accurately understanding the impact and severity of catastrophic events. The service has been developed specifically for the needs of the Lloyd’s marketplace in consultation with Managing Agents, the LMA and the Corporation of Lloyd’s. It has successfully operated as a central market service since April 2021.
GEO has responded to 200 catastrophic events since its launch, across 6 continents and 9 perils (including unmodelled perils). It allows Managing Agents to access the most relevant observed data wherever in the world an event occurs. GEO has evolved significantly as a service since inception, driven by the requirements of the Market. Features launched during this period include Portfolio and Policy Insights, enhanced aerial imagery, wider event coverage, street-level imagery, AI damage detection models, multi-peril analysis (e.g. wind vs flood) additional perils and building level assessments as standard in qualifying events.
Next steps
As part of the move to an elective service in January 2025, MIS will have commercial discussions with all Managing Agents who use GEO. LIMOSS / MIS will issue new MUA’s to all Managing Agents, which will include the proposed pricing, term, and key contractual terms summary.
Once a Managing Agent has decided to sign up to the elective GEO service, subject to your internal contract execution processes, LIMOSS will confirm your suitable contacts for i) billing, ii) service purposes. You will also need to confirm to LIMOSS who your authorised signatory will be so we can issue the MUA via DocuSign.
If you would like to discuss the GEO service or a require demonstration, please contact servicedesk@limoss.london who will introduce you to the MIS team.
The current MIS GEO core service will move to an elective service from 01/01/25. To ensure continued use of the platform, LIMOSS will require your confirmation and a new MUA to be signed.
Training Resources
MIS provide training videos, user guides, and a glossary on their Geo Help and Support page - https://help.misgeo.io/en/
You can also reach out to MIS directly to discuss and book training sessions via the contact form on their website.
Contacts
To raise an incident or service request regarding GEO, contact MIS directly via the contact form on their website. Alternatively, if you are logged into GEO, you can raise incidents, requests and queries via the product’s ChatBot. Your message will be triaged in line with formal SLAs and MIS will respond to your message as soon as possible.
If you would like to escalate anything to LIMOSS, our details are as follows:
LIMOSS Service Desk is open 8am-6pm Mon-Fri excluding English Bank Holidays. Please allow 3-5 working days for a response.
