LIMOSS SERVICE DESK
For support with any LIMOSS SSO, LIMOSS SDE or LIMOSS API Gateway query:
LIMOSS Service Desk is open 8am-6pm Mon-Fri excluding English Bank Holidays. Please allow 3-5 working days for a response.
Self-service support is available 24/7. Any requests will be actioned during working hours only.
Links marked * require a working LIMOSS SSO Account in the PROD environment. See the Manage User Accounts to check or request an account.
LIMOSS SSO REGISTRATION
Organisation Registration: Organisations wishing to register for LIMOSS API Gateway must register for LIMOSS SSO, if not already registered.
Full support for LIMOSS SSO is available on the LIMOSS SSO Support page.
MANAGE SDE SETTINGS
REPORTING A PROBLEM or REQUESTING A CHANGE
If you are unable to launch SDE, check your LIMOSS SSO account is active:
Can you access the LIMOSS SSO portal*?
Can you launch SDE?
NO – If your organisation already uses SDE, check the service status for any known problems. Else if your organisation does not offer SDE, you can request this via our LIMOSS Service Desk Portal. If your issue is not mentioned, or you wish to report an incident or indeed ask anything else about SDE, you can do this via our LIMOSS Service Desk Portal by selecting the relevant request, or alternatively, contact the LIMOSS Service Desk.
MANAGE USER ACCOUNTS
Accounts can only be managed by an Authorised Contact in each environment. If you are unsure who your Authorised Contact is, complete the new user registration form.
If you are an Authorised Contact for your organisation, use the LIMOSS SSO Devolved Admin Portal (DAP) to manage your organisation’s user accounts in real-time. If your organisation has SDE activated for all users, every new user will be able to access SDE as soon as they have completed their LIMOSS SSO registration. See DAP User Guide for further details.
For support using DAP, please contact LIMOSS Service Desk.
LIMOSS is not responsible for external links. All documentation is being reviewed to ensure consistency with other LIMOSS products and is subject to change. Commercial agreements refer to LIMOSS API Gateway – along with LIMOSS SSO and LIMOSS SDE – under the term “Common Services”.