For issues within the service, your first point of contact is the ServiceNow service desk within the DDM application. This includes getting access to the application and its performance.
Should you encounter any issues contacting the DDM Helpdesk, please contact the LIMOSS Service Desk, who will pass the issue forward on your behalf.
LIMOSS provides some support for issues within the DDM application, including access.
LIMOSS can add you to LIMOSS SSO which you need to access DDM.
To access DDM your organisation's Company Administrator needs to do this for you. If you are unsure who your Company Administrators are, please contact us:
We have a training page with user guides and manuals for help with the core functionality in Tide and help with the adoption of the tool.
You can find out more about the management of DDM and the different Groups involved on the Who governs DDM page.