The governance of DDM has been designed to involve market participants in the development and running of the platform.
The governance in DDM is outlined on this page.
This is the decision-making group to prioritise the ongoing development of DDM. The DDM Steering Group is chaired by a senior market participant and has representation from insurers, brokers, LIMOSS, Lloyd’s, market associations and the supplier (Charles Taylor InsureTech).
Every firm registered to use DDM is entitled to a representative on the DDM Market User Group. The Group meets monthly and representatives can attend in person or via a Microsoft Teams site. The User Group acts as the voice of the market and is a crucial part of the governance of DDM.
You can find your DDM Market User Group firm representative by contacting the LIMOSS Service Desk.
Any requests for enhancements to the system get reviewed by the User Group and working groups are formed from the User Group to help design and review the changes. The Steering Group gets assurance that they are making the right priority calls as a result of the active involvement of user representatives.
The User Group acts as a point of escalation for issues not resolved through the Service Desk.
If you have ideas for improvements to the platform please add the idea to the DDM Enhancement Request Form (airtable.com). This link is only available for User Group members.
As part of the request you will need to align your request with the strategic goals set by the Steering Group.