Training is available to coverholders, brokers and managing agents that are using DDM or have recently completed the registration process.
Training sessions, including group sessions, can be arranged on-site at Lloyd's or through video conferencing and cover a step-by-step walkthrough of key processes, including setting up a binding authority contract and bordereau processing.
Based on feedback from the market, the following guides have been developed to help with the adoption of DDM.
To request training contact the DDM service desk.
In addition, please refer to the Tide Knowledge Base for additional help and guidance.
The following video tutorials provide an overview of key functionality in Tide: