LIMOSS Role
LIMOSS has set up appropriate governance to ensure the FCP service meets the requirements of all stakeholders, including:
- Contract review and signing - Market User Agreement (MUA)
- Subscription charge collection via STFO (twice yearly in Jan and July)
- Transactional charge collection via STFO (monthly in arrears, based on usage of the service)
- Service oversight (performance against SLAs, monthly operational reviews)
- Service governance (monthly Steerco, CAB, delivery of change, release management including market user testing)
- Supplier assurance (service risk tracking, audit report review, service escalation)
- Hosting online FCP training materials including an end-to-end process guide
Vitesse Role
- Payment and liquidity management services (provided via the Vitesse platform)
- Vitesse system training
- Process walkthroughs and Q&As
- Connectivity setup (API, batch or single payment)
- FCP funding and payment account setup and maintenance
- All payment services
- User permissions and account access
- Customer support for all FCP users
- Reporting services
Lloyd's Role
- Continuing market engagement and readiness (FCP introductions, virtual drop-in sessions, attending events and market forums etc.)
- Process support by subject matter experts for on-boarding and FCP Live users
- Providing reference Material on Lloyds.com, including:
