LIMOSS SDE SUPPORT

Users of LIMOSS SDE can access support via LIMOSS Service Desk or by self-service support.

LIMOSS SERVICE DESK 

For support with any LIMOSS SSO, LIMOSS SDE or LIMOSS API Gateway query:  

• Visit our Contact Page  
• Call +44 (0)207 515151  
• E-mail servicedesk@limoss.london  

LIMOSS Service Desk is open 8am-6pm Mon-Fri excluding English Bank Holidays. Please allow 3-5 working days for a response. 

SELF-SERVICE SUPPORT 

Self-service support is available 24/7. Any requests will be actioned during working hours only.  

Links marked * require a working LIMOSS SSO Account in the PROD environment. See the Manage User Accounts to check or request an account.

LIMOSS SSO REGISTRATION 

Organisation Registration: Organisations wishing to register for LIMOSS API Gateway must register for LIMOSS SSO, if not already registered.  

Full support for LIMOSS SSO is available on the LIMOSS SSO Support page.

LAUNCH SDE

• Launch SDE*: Upload, share, download and manage files using SDE.
• See the SDE User’s Guide or 4-minute SDE video for helpful guidance and advice.

MANAGE SDE SETTINGS

• Authorised Contacts can turn SDE ‘on’ or ‘off’ for all users in their organisation by contacting the LIMOSS Service Desk or via Hornbill*. Even if SDE is ‘off’, all Authorised Contacts in that organisation will still be able to access SDE.
• Standard Users of LIMOSS SSO can request access to SDE by contacting the LIMOSS Service Desk or via Hornbill*.

REPORTING A PROBLEM or REQUESTING A CHANGE

If you are unable to launch SDE, check your LIMOSS SSO account is active:

Can you access the LIMOSS SSO portal*?

• NO? - you do not have a working LIMOSS SSO account – request a new user account or contact LIMOSS Service Desk.
• YES? – Your LIMOSS SSO account is working.

Can you launch SDE*?

NO – Your organisation may not offer SDE but you can request SDE for your organisation*. If your organisation already uses SDE, check the service status for any known problems. If your issue is not mentioned, please report an Incident in LIMOSS SDE* or contact LIMOSS Service Desk.

Any other SDE questions?

• Ask anything else about LIMOSS SDE*: Raise a query about any aspect of LIMOSS SDE.

BREAKGLASS

• The SDE “Breakglass” option allows Authorised Contacts to view the data of all files sent to, or by, members of their organisation.
• For files that have not yet expired - shared up to 2 weeks ago - the Breakglass user will be able to download the shared file.
• For files that have already expired, the Breakglass user will see the metadata for that file share.
• To request Breakglass, contact LIMOSS Service Desk.

API Integration

• SDE is available free to all LIMOSS SSO organisations as a set of APIs ·
• For further details, see the LIMOSS API Gateway page or Subscribe to an API* and select the ‘SDE APIs’.

MANAGE USER ACCOUNTS

Accounts can only be managed by an Authorised Contact in each environment. If you are unsure who your Authorised Contact is, complete the new user registration form.

If you are an Authorised Contact for your organisation, use the LIMOSS SSO Devolved Admin Portal (DAP) to manage your organisation’s user accounts in real-time. If your organisation has SDE activated for all users, every new user will be able to access SDE as soon as they have completed their LIMOSS SSO registration. See DAP User Guide for further details.

For support using DAP, please contact LIMOSS Service Desk.

Please note: [Legal Note]  

LIMOSS is not responsible for external links. All documentation is being reviewed to ensure consistency with other LIMOSS products and is subject to change. Commercial agreements refer to LIMOSS API Gateway – along with LIMOSS SSO and LIMOSS SDE – under the term “Common Services”.

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