Claims Services

New projects for 2019 include the development of a flexible customer-centric model that will handle all claims processes through a claims lifecycle. It will deliver benefits to customers, carriers, delegated agents and brokers.

It includes:

• Customer/third-party Access & Communication - a flexible  distribution model and direct access via customer and third-party portal;
• Reduced claims lifecycle - claims settlement and claims management processes to streamline all claims types, reducing the claims lifecycle and simplifying the agreement / processing chain; and
• Flexible & enhanced settlement methods - optimised payments which reduce settlement times.

Block Chain and Distributed Ledger Technology are being reviewed to assess their impact on improving claims processing and settlement methods.

For the latest information on claims, please click here.